Cyra Tester
Detroit, MI · Remote
Remote (USA) Employment Type: Full-Time Experience Required: 6-10 Years Visa Type: USC / GC Only ... Genesys Cloud IVR Testing * Call Routing, Queues, Skills & CTI Validation * DTMF / ASR / TTS ...
Quick apply
Cyra Tester
Detroit, MI · Remote
Remote (USA) Employment Type: Full-Time Experience Required: 6-10 Years Visa Type: USC / GC Only ... Genesys Cloud IVR Testing * Call Routing, Queues, Skills & CTI Validation * DTMF / ASR / TTS ...
Remote Genesys Ivr Developer information
See Detroit, MI salary details
$19.51 - $24.64
3% of jobs
$24.64 - $29.77
3% of jobs
$29.77 - $34.90
2% of jobs
$34.90 - $40.02
0% of jobs
$40.02 - $45.15
3% of jobs
$45.15 - $50.28
13% of jobs
$50.60 is the 25th percentile. Wages below this are outliers.
$50.28 - $55.40
13% of jobs
The median wage is $58.46 / hr.
$55.40 - $60.53
22% of jobs
$64.65 is the 75th percentile. Wages above this are outliers.
$60.53 - $65.66
20% of jobs
$65.66 - $70.79
19% of jobs
$70.79 - $75.91
2% of jobs
$19
$56
$75
How much do remote genesys ivr developer jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for remote genesys ivr developer in Detroit, MI is $56.68, according to ZipRecruiter salary data. Most workers in this role earn between $50.67 and $65.19 per hour, depending on experience, location, and employer.
What is a Remote Genesys IVR Developer?
A Remote Genesys IVR Developer is a software professional who specializes in designing, developing, and maintaining Interactive Voice Response (IVR) systems using the Genesys platform, while working remotely. They create automated phone systems that handle customer interactions, route calls, and provide information without the need for a live agent. Their work typically involves programming call flows, integrating with databases and APIs, and troubleshooting IVR solutions to enhance customer experience. They collaborate with teams virtually and ensure the IVR systems are efficient, scalable, and meet business requirements.
What are the key skills and qualifications needed to thrive as a Remote Genesys IVR Developer, and why are they important?
To thrive as a Remote Genesys IVR Developer, you need expertise in IVR design, call flow development, and proficiency with programming languages such as Java or C#, often supported by a degree in computer science or related field. Familiarity with Genesys platforms (such as Genesys Composer and Genesys Voice Platform), experience with APIs, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving skills, attention to detail, and effective remote communication set standout candidates apart. These abilities ensure the delivery of robust, scalable IVR solutions that enhance customer experience and meet business requirements in a distributed work environment.
What are some common challenges faced by Remote Genesys IVR Developers, and how can they be addressed?
Remote Genesys IVR Developers often face challenges related to communication and collaboration, as they work with geographically dispersed teams to develop and maintain complex IVR solutions. Coordinating with stakeholders, such as business analysts and QA testers, can be more demanding without in-person meetings. To address these challenges, it's important to establish clear communication channels, utilize project management tools, and participate actively in regular virtual meetings. Additionally, staying updated with Genesys platform updates and best practices is key to ensuring robust, scalable solutions and ongoing professional development.
What is the difference between Remote Genesys Ivr Developer vs Remote Avaya Ivr Developer?
| Aspect | Remote Genesys Ivr Developer | Remote Avaya Ivr Developer |
|---|---|---|
| Required Certifications | Genesys certifications, IVR development skills | Avaya certifications, IVR development skills |
| Work Environment | Remote, contact center solutions | Remote, contact center solutions |
| Industry Usage | Used in customer service centers, telecom | Used in customer service centers, telecom |
Both Remote Genesys Ivr Developers and Remote Avaya Ivr Developers work in contact center environments, focusing on IVR system development. The main difference lies in the platform expertise: Genesys vs Avaya. Candidates should have relevant certifications and experience with the specific platform used by their employer.
What are popular job titles related to Remote Genesys Ivr Developer jobs in Detroit, MI?
For Remote Genesys Ivr Developer jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Remote Genesys Ivr Developer jobs in Detroit, MI look for?
The top searched job categories for Remote Genesys Ivr Developer jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Remote Genesys Ivr Developer jobs?
Cities near Detroit, MI with the most Remote Genesys Ivr Developer job openings:
Full-time
Posted 27 days ago
Job description
Hiring Alert | Cyra Tester
Location:Remote (USA)
Employment Type: Full-Time
Experience Required: 6–10 Years
Visa Type: USC / GC Only
Must-Have Skills:
• Cyara Testing Platform (Cyara Velocity, Cruncher, Pulse)
• IVR Testing & Voice Application Testing
• Automated Test Script Development & Execution
• Contact Center Testing Experience
• CXone Studio / Architect IVR Testing
• Genesys Cloud IVR Testing
• Call Routing, Queues, Skills & CTI Validation
• DTMF / ASR / TTS Validation
• Voice Load & Performance Testing
• Call Simulation & Concurrent Call Testing
• Regression, Smoke & Functional Testing
• Python / JavaScript for Test Automation
• Test Case Design & Execution
• Defect Analysis, Troubleshooting & Reporting
• End-to-End Customer Journey Testing
Preferred Experience:
• 4+ years of experience working with contact center technologies.
• Hands-on experience testing IVR platforms (Manual + Cyara Automation).
• Strong understanding of contact center concepts including IVR, Bots, Routing, CTI, Agent Desktop, Dialers, and WFM.
• Experience with voice automation and performance testing frameworks.
• Strong analytical, troubleshooting, and communication skills.
Education:
Bachelor’s Degree in Computer Science or related field preferred.
Tech Stack:
Cyara | Cyara Velocity | Cyara Cruncher | Cyara Pulse | IVR Testing | Voice Application Testing | Contact Center Testing | CXone Studio | Genesys Cloud | CTI | DTMF | ASR | TTS | Voice Automation | Performance Testing | Regression Testing | Smoke Testing | Functional Testing | Python | JavaScript | Test Automation | Customer Journey Testing | WFM | Call Routing | IVR Platforms