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Remote Front Desk Jobs in Riverside, CA (NOW HIRING)

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Remote Front Desk information

See Riverside, CA salary details

$10

$19

$26

How much do remote front desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote front desk in Riverside, CA is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.30 per hour, depending on experience, location, and employer.

What is a Remote Front Desk position?

A Remote Front Desk position involves handling administrative and customer service tasks from a location outside of the traditional office, often from home. Responsibilities typically include answering phones, scheduling appointments, responding to emails, and providing information to clients or visitors. This role relies heavily on strong communication skills and proficiency with various digital tools to manage tasks efficiently. Remote front desk staff help businesses maintain a professional and organized front-line presence without being physically on site.

What are the key skills and qualifications needed to thrive as a Remote Front Desk, and why are they important?

To thrive as a Remote Front Desk professional, you need strong organizational abilities, multitasking skills, and proficiency in customer service, often supported by experience in administrative roles or hospitality. Familiarity with virtual communication platforms, scheduling software, and customer relationship management (CRM) systems is typically required. Outstanding verbal and written communication, problem-solving skills, and professionalism help you stand out in this position. These skills are crucial for efficiently managing client interactions, maintaining smooth operations, and representing the company positively in a remote environment.

How does a Remote Front Desk professional typically communicate and coordinate with on-site staff and visitors?

Remote Front Desk professionals primarily use digital communication tools like email, instant messaging, and video calls to interact with on-site staff and visitors. They often manage scheduling, answer inquiries, and troubleshoot issues in real time, ensuring seamless operations despite not being physically present. Building strong relationships with the on-site team is important, as is mastering the company's communication platforms. Regular check-ins and clear protocols help maintain efficient coordination and a positive visitor experience.

What is the difference between Remote Front Desk vs Remote Receptionist?

AspectRemote Front DeskRemote Receptionist
CredentialsBasic administrative skills, sometimes customer service experienceSimilar credentials, often customer service or administrative background
Work EnvironmentHome-based, virtual setting, supporting multiple industriesHome-based, virtual, primarily in healthcare, corporate, or service sectors
Employer UsageHotels, clinics, offices, remote support teamsMedical offices, corporate reception, customer service centers
Search & ComparisonOften compared for virtual administrative rolesCommonly searched for in healthcare or corporate contexts

The Remote Front Desk and Remote Receptionist roles share similar credentials and work environments, both functioning as virtual administrative support. However, Remote Front Desk positions often support multiple industries and broader administrative tasks, while Remote Receptionists are more specialized, frequently in healthcare or corporate settings. Both roles are ideal for those seeking remote customer service and administrative work.

What are the most commonly searched types of Front Desk jobs in Riverside, CA? The most popular types of Front Desk jobs in Riverside, CA are:
What are popular job titles related to Remote Front Desk jobs in Riverside, CA? For Remote Front Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Front Desk jobs in Riverside, CA look for? The top searched job categories for Remote Front Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Front Desk jobs? Cities near Riverside, CA with the most Remote Front Desk job openings:
Remote Front Desk jobs near you

Software Support Analyst

First American Financial Corporation

Santa Ana, CA • On-site, Remote

$23.37 - $31.14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
As a Technical Support Center Software Support Analyst at First American, you will provide critical front-line support to external customers, primarily real estate professionals, as well as internal employees using First American proprietary applications. You will provide timely support to customers using proprietary software applications across multiple devices, operating systems, and web browsers. Responsibilities include guiding customers through registration and login issues, troubleshooting basic application functionality and features, and delivering support through phone and email channels.
The role also requires utilizing knowledge base resources and AI-enabled support tools to efficiently troubleshoot issues, improve resolution times, and enhance the customer support experience. In addition, you will follow escalation procedures, collaborate effectively with next-level support teams, and maintain compliance with information security processes and standards.
As a Knowledge-Centered Service (KCS) organization, success in this role requires a strong record in KCS practices, including "UFFA," early problem recognition, and the ability to quickly determine the appropriate resolution or escalation path while delivering an excellent customer service experience.
*We are open to remote candidates for this role
What You'll Do:
  • Provide first-level support for proprietary software applications for First American external customers through phone support and email.
  • Assist customers across multiple devices, operating systems, and web browsers with registration, login processes, application navigation, and basic functionality troubleshooting.
  • Utilize AI-powered tools to troubleshoot, document, resolve, and appropriately escalate incidents and service requests using IT Service Management (ITSM) tools to ensure timely restoration of customer productivity.
  • Utilize Knowledge-Centered Service (KCS), knowledge base resources, and AI-enabled support tools to improve troubleshooting efficiency, resolution times, and customer experience.
  • Create and maintain knowledge base articles and support documentation while contributing to continuous process improvement initiatives.
  • Analyze issues of moderate scope, determine appropriate resolutions or escalation paths, and collaborate with senior technicians and cross-functional teams when needed.
  • Maintain current knowledge of supported software, proprietary applications, AI tools, support policies, and information security standards to deliver accurate and secure customer support.
  • Participate in special projects, testing, continual training activities, and support as required by business needs.

What You'll Bring:
  • Bachelor's degree in IT or related field, or equivalent hands-on experience.
  • 2-4 years of related experience within a service desk/technical support environment required.
  • Ability to adapt to changing environments, evolving technologies, and new processes while quickly learning and applying new skills.
  • Experience supporting using AI-powered productivity and development tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar technologies highly preferred.
  • Familiarity with supporting end users in AI-enabled environments, including troubleshooting, guidance, and responsible use of AI tools, highly preferred.
  • HDI Support Center Analyst preferred.
  • Experience with Knowledge Centered Service (KCS) - experience using knowledge bases.
  • Strong verbal and written communication, problem-solving, and excellent customer service skills, including professional phone etiquette.
  • Ability to use Service Desk standards and follow guidelines.
  • Working knowledge of web browsers, operating systems, Apple products (with a focus on mobile devices), and Android environments to support end-user troubleshooting and issue resolution.
  • Maintains current and high level of technical skill in the field of expertise, including awareness of emerging AI technologies and workplace productivity tools.
  • Ability to troubleshoot moderately complex technical issues by analyzing multiple factors and identifying root causes.

Pay Range: $23.37 - $31.14 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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