Posting Details Student Title Classification Information
Quick Link https://chapman.peopleadmin.com/postings/39971
Job Number SE208424
Position Information
Department or Unit Name Service Desk
Position Headcount 1
Position Title Service Desk Assistant
Academic Year Summer 2026
Term or Semester Summer
Is this Role for an Undergrad or Grad Student? Grad and Undergrad
Anticipated Pay Range $16.50 - $16.50
Pay Range InformationChapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange
Approved Supervisor James Starks
Supervisor Email Scheduling
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date 06/11/2026
Projected End Date 08/21/2026
Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description SummaryThe Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users.
ResponsibilitiesService Desk Assistant Responsibilities- Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas.
- Assisting with ID Keycard replacements.
- Providing telephone and walk-up support documenting problems and providing solutions.
- Recording end-user incidents and requests in the Service Desk ticketing system, adhering to established policies and procedures for task escalation and follow-up.
- Maintaining a clean and organized environment by ensuring computer equipment, loaner laptops, and printers in the library are available and orderly.
- Managing printers, ensuring functionality, and restocking paper and toner as needed.
- Monitoring Chapman web and network services, as well as print queues, and promptly reporting service failures to the appropriate IS&T department.
- Supporting equipment moves and computer deployments for labs and classrooms, including transporting equipment across campus.
Required QualificationsLittle to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired QualificationsCandidates should have some knowledge or experience in these areas: • Familiarity with the Orange campus buildings and office locations
• Windows 10/11
• MacOS
• Basic networking principles
• Microsoft Office suite
• Telephone etiquette
• Customer Service
Special Instructions to ApplicantsMust have work availability: 8 am to 5 pm (Monday through Friday)
Budget Information
Is Federal work-study required? With or Without FWS