The Picklr is opening in Rancho Santa Margarita early July!
Position Overview
The Front Desk position will be in charge of customer service and completing daily tasks at the club. This person must be knowledgeable on all the offerings at The Picklr and able to effectively communicate with members and guests in person and over the phone.
Overall Responsibilities
โข Handles check in process at the front desk
โข Answers incoming phone calls
โข Understands all membership offerings and ways to play at The Picklr
โข Understands and is able to run all core programs at The Picklr
โข Proficient with all club software programs (PlayBypoint, Aircall, Hubspot, Wingfield, SWISH, etc.)
โข Provides excellent customer service
โข Assists with club cleaning and maintenance
โข Complete assigned Trainings on time
Qualifications
โข Ability to effectively and clearly explain memberships and programming offerings at The Picklr
โข Able to set up/explain/run all Picklr programs
โข Ability to communicate effectively with team members, and management
โข Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment.
โข Proficient with basic club software (Playbypoint, SWISH, Aircall)
โข Proficient with basic computer software (Word, Sheets, Excel, etc.)
โข Handle basic operations (Cleaning, Restocking, etc.)
โ Preferred customer service experience of 1-2 years
โ Preferred knowledge of pickleball community and gameplay
Compensation: $17-20 per hour starting, depending on experience and role responsibilities
Picklr Hours: 6am-midnight 7 days a week
Shifts: typically 4-6 hours