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Remote Desk Jobs in Riverside, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Mission Loans, LLC

Lock Desk Analyst

Irvine, CA · On-site +1

$24 - $29/hr

As Lock Desk Analyst, your primary mission is to provide administrative and operational support to ... Irvine, CA- Hybrid/Remote opportunity available. Other Duties: This position profile is not ...

Mission Loans

Lock Desk Analyst

Irvine, CA · Remote

As Lock Desk Analyst, your primary mission is to provide administrative and operational support to ... Irvine, CA- Hybrid/Remote opportunity available. Other Duties: This position profile is not ...

Eliassen Group

Manager of the IT Service Desk

Anaheim, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories ... Lead teams for end user computing, collaboration, remote access, and back office systems including ...

theLender

Be Seen First

Mortgage Broker Support Supervisor (REMOTE)

Lake Forest, CA · Remote

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and trends to Broker Desk and Compliance management. · Identify process gaps and lead continuous improvement initiatives to increase efficiency and accuracy of the broker approval and ...

CCMSI

WC Claim Associate I LevelUP

Irvine, CA · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote, reporting to Irvine, CA branch. Preferred Location : California Schedule: Monday through ... Are comfortable working at a desk, using computer systems, and being on the phone regularly ...

Western Digital

Senior Mac Engineer

Irvine, CA · On-site +1

$112K - $154K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Global Service Desk to operationalize Apple support at scale * Create structured ... or remote jobs that can be performed in California, Colorado and New York. This range may be ...

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All JobsDesk JobsRemote Desk JobsRemote Desk Jobs in Riverside, CA

Remote Desk information

See Riverside, CA salary details

$13

$24

$35

How much do remote desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What are the most commonly searched types of Desk jobs in Riverside, CA?

The most popular types of Desk jobs in Riverside, CA are:

What are popular job titles related to Remote Desk jobs in Riverside, CA?

For Remote Desk jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Riverside, CA look for?

The top searched job categories for Remote Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Desk jobs?

Cities near Riverside, CA with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Riverside, CA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 19 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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