Remote Fraud Manager Jobs (NOW HIRING)

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MD, MI, MO, NE, NC, OH, PA, SC, TX, & VA.

SUMMARY:

The VP of Fraud Prevention is responsible for managing the Bank’s credit card fraud prevention efforts, and for ensuring the Bank’s fraud prevention program is effective and current, proactively having appropriate tools in place to monitor and detect fraud trends, and actively developing the staff on the Fraud Team.  The individual actively manages the process of setting fraud prevention measures, conducts investigations, determines appropriate monitoring parameters to reduce false positives, reduce fraud-related expenses, and produces policies and procedures for the Fraud Department.

The VP of Fraud Prevention manages the Fraud Prevention Department, oversees the daily workflow, and provides departmental direction. This role is also responsible for communications of fraud trends throughout the organization to further protect the Bank from fraud losses. This role is held by a subject matter expert as it relates to bank risk exposure, transparency of departmental vulnerabilities and resolution of project related requirements.

The position can be remote or based in Tampa, Florida, and reports directly to the Senior Vice President of Operations. 

The successful candidate possesses - detailed knowledge of banking processes and appropriate internal controls as they relate to Fraud Prevention and thrives in a team environment with employees at all levels within the bank. The successful candidate possesses expert knowledge of applicable regulatory requirements, good judgment and decision-making skills and the ability to effectively analyze fraud trends utilizing a variety of software tools.

DUTIES & RESPONSIBILITIES:

1. Assists the Fraud Prevention Supervisor/Manager/AVP with the management and development of Fraud Prevention staff.
2. Manage and develop Fraud Prevention Supervisor/Manager.
3. Management of critical Vendor relationships.
4. Maintains and applies expert understanding of fraud prevention and investigation techniques to accomplish the objectives of the function and overall business.
5. Work with management and staff across the organization to ensure understanding and implementation of new fraud risk policies and procedures.
6. Proactively identifies, analyzes, and interprets trends and patterns in complex data sets, and monitors and validates data integrity.
7. Develops and presents reports to Executive Management Team or Board of Directors as needed.
8. Subject matter expert in developing and managing effective and efficient fraud systems, tools, strategies, and rules to combat existing and emerging fraud in the credit card space, while balancing and optimizing revenue and cardholder experience.
9. Oversees successful implementation of strategies, analytics, reporting, development, and deployment of rules associated with fraud mitigation while ensuring high customer service levels and revenue enhancement.
10. Produces reports to assist executive management in resource allocation and budgeting.
11. Identifies and maintains breach of SLA/vendor contractual agreements including resolution of reimbursement obligations.
12. Recommends and implements appropriate and pragmatic solutions to fraud prevention and recovery efforts.
13. Develops and maintains effective communications to ensure strong understanding of fraud concerns and prevention efforts throughout the organization.
14. Provide expert advice to the business in terms of ensuring the fraud risk framework is effectively utilized within the business aligned to industry best-practice.
15. Proactively develops automated routines to help focus prevention and recovery efforts.
16. Responsible for vendor relationship, auditing and accountability for errors not limited to chargebacks services, fraud analytics and rule writing, portfolio and new acquisitions onboarding, Mastercard, Visa solutions, etc.  Participate in industry related committees and forums to ensure awareness of the latest fraud trends, issues, and countermeasure options to assist in evaluating and recommending strategies, rules, operational policies, and guidelines.
17. Build relationships with business areas, and partner with them to develop and implement applicable qualitative and quantitative risk management tools and processes. Ensure the business proactively utilizing process risk analysis techniques to identify fraud risks for products, processes & projects.
18. Perform supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting, and terminating, conducting performance appraisals, and coaching and developing staff.
19. Perform Other duties as assigned.

QUALIFICATIONS:

• 13+ years of experience in credit card fraud required.
• 8+ years of experience managing others, directing workflows, administering performance evaluations, coaching, and counseling employees, and leading a team or a department.
• Bachelor’s degree in finance, accounting, management information systems or a related field preferred, or the equivalent in years of industry experience without a degree.
• Proficiency in Microsoft Office Suite, with advanced Excel skills (i.e., pivot tables).
• Knowledge of core and ancillary banking systems; familiarity with FIS credit card systems a plus.
• 5+ years of experience with fraud mitigation systems.
• Thorough knowledge and understanding of fraud prevention concepts, practices, and procedures. Highly organized; excellent follow-through and ability to manage multiple projects and deadlines.
• Experience and ability to challenge the status quo and lead as a change agent.
• Highly self-motivated, independent thinker and articulate.
• Collaborative and solution oriented.
• Fraud technology solution implementations, including new and emerging technology knowledge.
• Strong analytical skills, with the ability to recognize and analyze emerging trends.
• This individual must be an articulate and effective communicator both orally and in writing.
• Strong interpersonal skills for interfacing with all levels of management.

TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.

The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc.  The offer rate represents one component of TCM Bank's total compensation package.  Employees will also receive several benefits as listed below.  Other compensation for this position may include bonus eligibility in the TCM Bank Annual Bonus Plan.
Benefits Offered:

• Competitive medical, dental and vision benefits
• 401(k) and Roth 401(k) retirement plans with company match
• Flexible spending accounts (medical and dependent care)
• Company-paid parental leave
• Educational assistance
• Company-paid continuing education credits 
• Paid employee assistance program
• 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!)
• Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MD, MI, MO, NE, NC, OH, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation).

No sponsorships available for this position. 

Principals Only. No Agencies Please.