Remote Epic Patient Scheduling Representative Jobs

Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team!

This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service.

If you have strong customer service skills, healthcare scheduling experience, and enjoy helping patients navigate the healthcare process, we’d love to hear from you.

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Position: Full- Time

Potential Start Date: 5/26/2026

Location: Remote (Must pass an internet speed test/ we provide the equipment)

Reports to: Patient Support Center Supervisor

Compensation: $18- $20 per hour

Operational Hours: Operational hours: Monday–Friday, 9:00 AM – 9:00 PM CST (Must be flexible within business hours)

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Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff.

You’ll serve as the first point of contact for patients by scheduling appointments, confirming visits, collecting insurance details, and helping patients understand their financial responsibility prior to care. Strong communication skills, multitasking ability, and attention to detail are essential.

• Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
• Collect, verify, and communicate benefit details of patient insurance policies during scheduling
• Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
• Confirm patient appointments and provide appointment details, location information, and special instructions
• Create and maintain patient records including demographic information and required paperwork
• Contact referring provider offices to obtain necessary records and visit preparation details
• Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
• Respond to patient inquiries professionally and in a timely manner via phone and written communication
• Collaborate with internal teams and third-party systems to support coordinated patient care
• Assist insurance verification associates when needed
• Maintain HIPAA compliance and confidentiality at all times
• Other duties as assigned
   

• High school diploma or GED required
• Bachelor’s degree preferred
• 2+ years of customer service, appointment scheduling, or healthcare experience required
• 1+ years of EHR system experience (athenaOne preferred)
• 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
• Strong verbal and written communication skills
• Excellent problem-solving and conflict resolution skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Strong customer service mindset with compassion and professionalism
• Ability to maintain confidentiality and comply with HIPAA regulations

• Strong attention to detail and ability to maintain accurate records
• Ability to multitask and work in a fast-paced environment
• Ability to work independently and as part of a team
• Dependable, punctual, and able to manage time effectively
• Adaptable and open to change in a dynamic healthcare environment
• Strong problem-solving skills and ability to think critically
• Team-oriented mindset with strong collaboration skills
• Empathetic and patient-focused approach to service
• Professional communication and customer service skills

• Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
• Prolonged sitting and regular computer use required
• Exposure to sensitive and confidential patient information
• Occasional overtime may be required based on workload and business demands 

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.