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Remote Email Chat Support Jobs in Raleigh, NC (NOW HIRING)

Acara Solutions

Order Management Deliver Operator

Cary, NC · Remote

$32 - $35.20/hr

Fully Remote (Candidates located within the Raleigh/Durham/Cary, NC area strongly preferred ... Respond to incoming phone calls and email requests * Track shipments and monitor order status ...

Apply Early

Stitch Golf Holdings Inc

Customer Support Manager

Apex, NC · On-site +1

Lead all customer support operations across email, phone, and other customer communication channels ... This role has the option to be hybrid or fully remote with the ability to come in office for visits ...

New

MariaDB plc

Remote Database Administrator Cloud

Raleigh, NC · Remote

$130K - $150K/yr

We make heavy use of email, Slack, the web, ssh, and similar remote technologies. Prior experience ... Experience in a 24×7 support environment * Proficient with multiple backup utilities (mydumper ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Chapel Hill, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Raleigh, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Durham, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Cary, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Chapel Hill, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Raleigh, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Durham, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Cary, NC · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Randstad

Remote Customer Care Advocate

Durham, NC · Remote

$19 - $20/hr

... chat designed to align goals, share insights, and keep you connected to your peers in a fully remote environment. Skills * Telephone Etiquette * CRM * Health Insurance Policies * Call Center Support

New

Talkiatry

Remote Therapist - North Carolina

Raleigh, NC · Remote

$70K - $90K/yr

Our care model, workflows, and infrastructure are intentionally designed to support high-quality ... Learn more Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our ...

Apply Early

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

We bring together in-app and email engagement, Product Operations, and growth strategy to ensure ... Expand CoE support into high-impact lifecycle areas - onboarding and adoption, retention and churn ...

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Showing results 1-20

All JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Raleigh, NC

Remote Email Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote email chat support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for remote email chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are popular job titles related to Remote Email Chat Support jobs in Raleigh, NC? For Remote Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Raleigh, NC look for? The top searched job categories for Remote Email Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Email Chat Support jobs? Cities near Raleigh, NC with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
Order Management Deliver Operator

Order Management Deliver Operator

Acara Solutions

Cary, NC • Remote

$32 - $35.20/hr

Full-time

Posted 4 days ago

Be an early applicant

Job description

Order Management Deliver Operator
Location: Fully Remote (Candidates located within the Raleigh/Durham/Cary, NC area strongly preferred)
Employment Type: Contract with potential for extension
Pay Rate: $32.00–$35.20/hour
Schedule: Full-time | 40 hours per week
Available Shift Options
Candidates should indicate preferred shift availability when applying:
  • Monday–Friday: 9:30 AM–6:30 PM
  • Tuesday–Saturday: 8:00 AM–5:00 PM
  • Tuesday–Saturday: 1:00 PM–10:00 PM
  • Sunday–Thursday: 1:00 PM–10:00 PM
  • Monday–Friday: 10:00 AM–7:00 PM
  • Monday–Friday: 10:30 AM–7:30 PM
Position Overview
We are seeking organized, customer-focused professionals to join a growing Logistics Order Fulfillment team supporting medical equipment operations across the United States. This position plays a key role in managing spare part orders, coordinating shipments, resolving order issues, and ensuring critical equipment components reach field teams quickly and accurately.
This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy problem-solving, logistics coordination, and customer support.
Key Responsibilities
  • Process and manage spare part and tool orders for medical equipment
  • Respond to incoming phone calls and email requests
  • Track shipments and monitor order status through carrier systems
  • Investigate and resolve delays, backorders, and fulfillment issues
  • Escalate complex order concerns when necessary
  • Collaborate with internal teams, warehouse partners, and transportation providers
  • Maintain accurate records and documentation within multiple systems
  • Support inventory-related activities and order reconciliation
Systems & Tools Used
  • SAP (training provided)
  • Microsoft Outlook
  • Microsoft Office Suite
  • FedEx and DHL shipment tracking systems
  • Additional internal logistics and warehouse systems
Compensation
$32.00-$35.20 per hour

QualificationsRequired Skills & Experience
  • Minimum of 3 years of professional work experience
  • Strong computer proficiency and ability to learn new systems quickly
  • Excellent communication skills, both verbal and written
  • Strong multitasking and organizational abilities
  • Ability to prioritize work in a high-volume environment
  • Customer-service mindset with strong attention to detail
  • Ability to remain calm and effective under pressure
Preferred Backgrounds
Experience in the following areas are encouraged to apply:
  • Customer support or customer-facing positions
  • Logistics or supply chain coordination
Work Environment
  • Fully remote work environment
  • Must have a dedicated, quiet workspace
  • Dual monitors and headset required
  • High-volume environment supporting urgent operational needs
  • Multiple systems used simultaneously throughout the day
Training
  • Structured remote training program (approximately 4-5 weeks)
  • One-on-one coaching and virtual shadowing provided
  • Ongoing team support and development opportunities

Apply today if you are detail-oriented, adaptable, tech-savvy, and enjoy solving problems in a fast-paced environment.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

View All Acara Solutions Jobs