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Remote Contact Center Engineer Jobs (NOW HIRING)

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · Remote

$56 - $73.75/hr

Remote Additional Informations: As a senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS ...

Alabama ONE

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...

Iron Insights LLC

Contact Center Specialist

This role is 100% remote working from home. CONTACT CENTER SPECIALIST The Contact Center Specialist is responsible for providing inbound and outbound customer support. Duties include, but are not ...

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

Remote (Candidate must be residing in New Mexico) Duration: 18 Months Pay: $19.90/HR on W2 We are seeking a Contact Center Agent to join our dynamic team. The ideal candidate will have strong ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$14.50 - $19.75/hr

Description The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls ...

BECU

Contact Center Associate

OR · Remote

$21.78 - $26.63/hr

Candidates must reside in WA, OR, or ID Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of ...

InterSources

AWS Contact Center Lead

Chicago, IL · Remote

Role:- AWS Contact Center Lead Location:- Remote - We are seeking an experienced AWS Contact Center Lead to design, implement, and manage cloud-based contact center solutions using Amazon Connect and ...

OneMCI

Contact Center Representative

Addison, TX · Remote

$17.25 - $22.25/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact Center Representative

Wichita, KS · Remote

$17.50 - $22.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

OneMCI

Contact Center Representative

Killeen, TX · Remote

$15.75 - $20.50/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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All JobsRemote Contact Center Engineer Jobs

Remote Contact Center Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do remote contact center engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for remote contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

More about Remote Contact Center Engineer jobs
What cities are hiring for Remote Contact Center Engineer jobs? Cities with the most Remote Contact Center Engineer job openings:
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
What states have the most Remote Contact Center Engineer jobs? States with the most job openings for Remote Contact Center Engineer jobs include:
What job categories do people searching Remote Contact Center Engineer jobs look for? The top searched job categories for Remote Contact Center Engineer jobs are:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Contact Center Agent

Contact Center Agent

Alabama One Credit Union

Tuscaloosa, AL • Remote

$15 - $20.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Contact Center Agent

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.

Responsibilities

  • Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
  • Provides guidance and information to members regarding products and services.
  • Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements

  • High School Diploma or GED and previous customer service or call center experience are required.
  • The ideal candidate will be passionate about providing exceptional, professional customer service.
  • Must be able to communicate effectively verbally and in writing.
  • High technical proficiency, and the ability to operate various computer systems.
  • Experience working in a financial institution is strongly preferred.

This position location will vary:

  • Birmingham
  • Tuscaloosa
  • Montgomery
  • Linden
  • Southside
  • McIntosh

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