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Remote Business Operations Jobs in Raleigh, NC (NOW HIRING)

Labcorp

Sr. Business Development Director

Durham, NC · Remote

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Remote Travel: Approximately 35% travel required, with overnight travel representing approximately ...

Directive

B2B Marketing Manager(Remote US)

Raleigh, NC · Remote

$80K - $85K/yr

... and operations. What We Offer 🏠 We have a set living wage at Directive; The annual base salary ... Work Environment Requirements As a remote-first company, you'll have the ability to work from ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION ... Comfortable operating in complex business environments and understanding business operations ...

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Remote Business Operations information

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$37.4K

$98.6K

$114.7K

How much do remote business operations jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote business operations in Raleigh, NC is $98,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,800.00 and $113,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced in remote business operations roles, and how can they be overcome?

One of the main challenges in Remote Business Operations is maintaining clear communication and collaboration across distributed teams, which can sometimes lead to misunderstandings or delays if not managed proactively. Utilizing reliable project management and communication tools, setting clear expectations, and scheduling regular check-ins help team members stay aligned and accountable. Additionally, adapting to different time zones and juggling multiple priorities can be challenging, but effective time management and setting structured workflows are essential strategies. Building strong relationships and staying flexible can help remote professionals overcome these hurdles and contribute successfully to business goals.

What is a remote business operations job?

A Remote Business Operations job involves overseeing and optimizing a company's internal processes from a remote location. Responsibilities may include project management, workflow improvement, resource allocation, and cross-department coordination. Professionals in this role ensure that business functions run efficiently by leveraging digital tools and communication platforms. They often collaborate with finance, HR, and leadership teams to drive productivity and operational success. Strong organizational, problem-solving, and analytical skills are essential for this position.

What are the key skills and qualifications needed to thrive in the remote business operations position, and why are they important?

To excel in Remote Business Operations, strong organizational skills, business analysis capabilities, and experience in operations management are essential, often supported by a degree in business administration or related field. Familiarity with project management tools (such as Asana or Trello), cloud-based collaboration platforms, and data analysis software is typically required. Excellent communication, self-motivation, and problem-solving abilities distinguish top performers in this remote role. These skills ensure streamlined processes, effective collaboration, and adaptability to the dynamic needs of a distributed business environment.

What are the most commonly searched types of Business Operations jobs in Raleigh, NC?

The most popular types of Business Operations jobs in Raleigh, NC are:

What are popular job titles related to Remote Business Operations jobs in Raleigh, NC?

For Remote Business Operations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Business Operations jobs in Raleigh, NC look for?

The top searched job categories for Remote Business Operations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Business Operations jobs?

Cities near Raleigh, NC with the most Remote Business Operations job openings:

Remote Business Operations jobs near you
Infographic showing various Remote Business Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $98,621 per year, or $47.4 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 6 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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