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Remote Automotive Technical Support Jobs (NOW HIRING)

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

AVI-SPL

Technical Support Engineer

The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Wildix

Technical Support Engineer - USA, Remote

... technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support to customers and ...

Tabs

Technical Support Analyst (Remote)

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location ... US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Experience with supporting systems remotely by connecting to various system types via Remote ...

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Remote Automotive Technical Support information

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How much do remote automotive technical support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

More about Remote Automotive Technical Support jobs
What cities are hiring for Remote Automotive Technical Support jobs? Cities with the most Remote Automotive Technical Support job openings:
What are the most commonly searched types of Automotive Technical Support jobs? The most popular types of Automotive Technical Support jobs are:
What states have the most Remote Automotive Technical Support jobs? States with the most job openings for Remote Automotive Technical Support jobs include:
What job categories do people searching Remote Automotive Technical Support jobs look for? The top searched job categories for Remote Automotive Technical Support jobs are:
Remote Automotive Technical Support jobs near you
Infographic showing various Remote Automotive Technical Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

Pavago

Remote

Full-time

Re-posted 22 days ago

Job description

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
  • Technical troubleshooting
  • Ticket resolution
  • SaaS support operations
  • User onboarding & access management
  • Knowledge base documentation
  • Customer support and issue escalation

You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
  • solving technical problems
  • troubleshooting systems
  • helping users navigate software issues
  • working in fast-paced support environments

this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
  • Respond to technical support requests through platforms such as:
    • Zendesk
    • Freshdesk
    • Jira Service Desk
    • ServiceNow
  • Troubleshoot:
    • login issues
    • password resets
    • connectivity problems
    • SaaS platform errors
    • browser and system-related issues
  • Resolve Level 1 & Level 2 support requests
  • Guide customers through troubleshooting steps using simple, non-technical language
  • Ensure users feel informed and supported throughout the resolution process

Ticket Management & Escalation
  • Prioritize incoming tickets based on:
    • urgency
    • SLA requirements
    • business impact
  • Escalate complex issues to:
    • Tier 2/3 Support
    • DevOps
    • Engineering teams
  • Document:
    • troubleshooting steps
    • findings
    • reproduction details
    • escalation notes
  • Maintain clean and accurate support documentation

Basic System Administration
  • Support:
    • user provisioning
    • account setup
    • password resets
    • permissions management
  • Assist with:
    • onboarding
    • offboarding
    • access control workflows
  • Support:
    • Windows
    • macOS
    • Linux environments

Knowledge Base & Documentation
  • Create and maintain:
    • FAQs
    • troubleshooting guides
    • internal support documentation
  • Identify recurring issues and document solutions
  • Improve first-contact resolution rates through stronger documentation and workflows

Monitoring & Issue Detection
  • Use monitoring tools such as:
    • Datadog
    • Splunk
    • New Relic
  • Monitor alerts and identify recurring technical issues proactively
  • Report trends and recurring incidents for long-term resolution and process improvement

Cross-Functional Collaboration
  • Work closely with:
    • QA
    • Product
    • Engineering
    • DevOps teams
  • Report:
    • bugs
    • feature requests
    • customer pain points
  • Share customer feedback to improve product functionality and support operations

What Makes You a Strong Fit
  • Calm and professional under pressure
  • Strong troubleshooting and problem-solving mindset
  • Excellent communicator with empathy and patience
  • Detail-oriented with strong documentation habits
  • Comfortable working independently in remote support environments
  • Focused on both technical resolution and customer experience

Requirements (Must-Have)
Experience
  • 1-2+ years of experience in:
    • Technical Support
    • IT Helpdesk
    • SaaS Support
    • Customer-Facing Troubleshooting

Technical Skills
  • Experience with:
    • Zendesk
    • Jira
    • ServiceNow
    • Freshdesk
  • Familiarity with:
    • SaaS platforms
    • networking basics
    • operating systems
  • Comfortable managing multiple systems and support queues simultaneously

Communication Skills
  • Strong written and verbal English communication
  • Ability to explain technical issues clearly to non-technical users
  • Strong multitasking and organizational skills

Nice to Have
  • CompTIA A+ or Network+ certifications
  • Experience supporting:
    • APIs
    • SaaS integrations
    • cloud-based platforms
  • Familiarity with:
    • Datadog
    • Splunk
    • New Relic
  • Background in:
    • SaaS
    • IT services
    • technical customer support

Tools & Platforms
  • Zendesk
  • Jira Service Desk
  • ServiceNow
  • Freshdesk
  • Datadog
  • Splunk
  • New Relic
  • SaaS & cloud-based platforms

What a Typical Day Looks Like
  • Review support queues and prioritize urgent tickets
  • Troubleshoot SaaS and technical support requests
  • Resolve customer and internal system issues
  • Escalate complex problems with detailed documentation
  • Update FAQs and support documentation
  • Collaborate with engineering and product teams on bugs and improvements
  • Monitor support metrics and identify recurring issues

In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
  • First Response Time (FRT) within SLA
  • First Contact Resolution (FCR) rate
  • Reduced Average Resolution Time (ART)
  • Customer Satisfaction (CSAT) scores
  • Reduced recurring ticket volume
  • Consistently updated documentation and knowledge base quality

Why This Role Stands Out
  • Exposure to modern SaaS and support environments
  • Opportunity to work with:
    • support systems
    • monitoring tools
    • cloud platforms
    • technical troubleshooting workflows
  • Strong growth path into:
    • Tier 2 Support
    • Systems Administration
    • DevOps
    • Customer Success Engineering
  • Remote flexibility with collaborative technical teams
  • Opportunity to improve systems, documentation, and support operations

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Troubleshooting Exercise
  • Client Interview with Support / Engineering Leadership
  • Offer & Background Verification

Apply Now
If you:
  • enjoy solving technical problems
  • thrive in customer-facing support environments
  • communicate clearly under pressure
  • want hands-on experience with SaaS and technical systems

this is a strong opportunity to grow within technical support and modern SaaS operations.

Apply