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Remote Automotive Technical Support Jobs in Minnesota

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Fully Remote (St. Paul, MN) Employment Type: Full-Time Are you passionate about technology and enjoy helping people solve technical challenges? Trissential is hiring a Service Desk Support Analyst to ...

New

ZEISS

Applications Engineer II

Minneapolis, MN · On-site +1

Technical Support * Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: * Addressing customer inquiries related to software and applications. * Rapidly ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$137K - $176K/yr

This role defines and executes customer support strategy across ownership programs, mobile ... technical training programs and content preferred * Experience leading multiple locations or remote ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$204K - $258K/yr

The Vice President-Customer Support is an executive leader with full P&L responsibility ... technical training programs and content preferred * Experience leading multiple locations or remote ...

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Remote Automotive Technical Support information

What are the typical daily tasks and responsibilities for someone working in Remote Automotive Technical Support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What is a Remote Automotive Technical Support job?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the key skills and qualifications needed to thrive in the Remote Automotive Technical Support position, and why are they important?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Minnesota? For Remote Automotive Technical Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Automotive Technical Support jobs in Minnesota look for? The top searched job categories for Remote Automotive Technical Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Automotive Technical Support jobs? Cities in Minnesota with the most Remote Automotive Technical Support job openings:
Remote Automotive Technical Support jobs near you
Infographic showing various Remote Automotive Technical Support job openings in Minnesota as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution.

Technical Support Specialist

Beyond Impact

North Oaks, MN • On-site, Remote

Full-time

Re-posted 29 days ago

Job description

Company Description
Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier IT solutions, security, and support to businesses. As a Microsoft Partner and a provider of Secure365 solutions, we specialize in managed infrastructure, endpoint security, and user protection.
Job Description
We are looking for a Technical Support Specialist to join our growing team. This role will provide frontline support for our customers, ensuring their Windows environments, Microsoft 365 services, and security tools (Kaseya User and Endpoint products) are running optimally.
Key Responsibilities:
  • Provide Level 1 & 2 technical support for Windows Desktop and Windows Server environments, troubleshooting hardware, software, and network-related issues.
  • Manage and support Microsoft 365 services, including email (Exchange), Teams, SharePoint, and OneDrive.
  • Administer and troubleshoot Kaseya User and Endpoint products, including security monitoring, patching, and automation.
  • Respond to and resolve customer tickets in a timely manner using our ticketing system (Autotask).
  • Assist in deploying and configuring workstations, Windows servers, security solutions, and remote access tools.
  • Monitor and maintain Windows Server environments, including basic administration, patching, and performance troubleshooting.
  • Educate and assist end-users on best practices for security and technology use.
  • Document resolutions and maintain accurate customer records in our knowledge base.

Qualifications
Windows Desktop & Server Experience:
  • Troubleshooting and configuring Windows 10/11.
  • Supporting Windows Server (Level 1 & 2), including Active Directory, DNS, DHCP, and Group Policy.
    Microsoft 365 Administration:
  • Familiarity with Exchange, Teams, OneDrive, SharePoint, and security/compliance settings.
    Kaseya User and Endpoint Management:
  • Experience managing patching, remote access, and security tools within Kaseya.
    IT Troubleshooting & Support:
  • Ability to diagnose and resolve software, hardware, and networking issues efficiently.
    Customer Service Mindset:
  • Strong communication skills and ability to assist non-technical users.
    Documentation & Ticketing Systems:
  • Experience using IT ticketing systems (Autotask preferred).

Preferred but not required:
  • Experience with Intune, backup solutions, and security best practices.
  • Knowledge of firewall, networking, or endpoint protection tools.
  • IT certifications such as Any Microsoft Certifications, Kaseya Certifications, etc.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply