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Remote Application Support Manager Jobs (NOW HIRING)

Perseus Operating Group

Application Support Analyst

$45K - $55K/yr

Remote Employment Type: Full-time Job Summary The Application Support Analyst is responsible for ... Manage user access, roles, and permissions within FOCUS * Collaborate with internal support teams ...

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) Employment Type: Full-time About CINC Systems CINC Systems is ... You will design and evolve incident management workflows, alerting, knowledge systems, and AI ...

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) Employment Type: Full-time About CINC Systems CINC Systems is ... You will design and evolve incident management workflows, alerting, knowledge systems, and AI ...

USIC

Application Support Analyst

Indianapolis, IN · Remote

$70K - $80K/yr

Remote, USA. Candidate must be able to work EST hours. Salary Range: $70,000 - $80,000 Position ... Implement and manage configuration changes to software and systems as per business requirements.

Alkami Technology

Sr. Application Support Engineer

$80K - $100K/yr

As a remote-first company, most of our positions can be remote in the US, except for key roles ... Alkami is hiring a Senior Application Support Engineer that has ticket management and customer ...

Endava

Application Support Analyst

THIS POSITION IS REMOTE IN THE USA. *Unable to provide sponsorship at this time The AI & Automation ... Change management skills, proven ability to operate as a "self-starter" and influence team culture ...

CACI International, Inc.

Application Support Specialist

$114.60K - $252.10K/yr

Application Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... Experience managing virtual instances and system updates in an AWS environment using remote desktop.

Alkami Technology

Sr. Application Support Engineer

OR · Remote

$80K - $100K/yr

As a remote-first company, most of our positions can be remote in the US, except for key roles ... Alkami is hiring a Senior Application Support Engineer that has ticket management and customer ...

Cresta

Application Support Engineer

Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Cresta

Application Support Engineer

OR · On-site +1

Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

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Remote Application Support Manager information

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$61K

$107K

$165.5K

How much do remote application support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for remote application support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Application Support Manager, and why are they important?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a Remote Application Support Manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What does a Remote Application Support Manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

More about Remote Application Support Manager jobs
What cities are hiring for Remote Application Support Manager jobs? Cities with the most Remote Application Support Manager job openings:
What are the most commonly searched types of Remote Application Support jobs? The most popular types of Remote Application Support jobs are:
What states have the most Remote Application Support Manager jobs? States with the most job openings for Remote Application Support Manager jobs include:
What job categories do people searching Remote Application Support Manager jobs look for? The top searched job categories for Remote Application Support Manager jobs are:
Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $107,015 per year, or $51.4 per hour.

Application Support Analyst

Perseus Operating Group

Remote

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Application Support Analyst
Location: Remote
Employment Type: Full-time
Job Summary
The Application Support Analyst is responsible for the operational support, troubleshooting, and optimization of our FOCUS billing system used across clinical operations. This role ensures accurate charge capture, claims processing, and reimbursement for dialysis services by partnering closely with Revenue Cycle, Compliance, Clinical Operations, and external vendors. The analyst serves as the subject matter expert for FOCUS billing workflows and acts as a key liaison between business users and technical teams. Hours needed are in the Central/Pacific time zone.
Key Responsibilities
  • Provide Tier 1 application support for the FOCUS billing system

  • Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules

  • Troubleshoot and resolve issues related to:

  • Charge capture and posting

  • Claims generation, submission, and reprocessing

  • Remittances, adjustments, denials, and write-offs

  • Patient demographics, insurance setup, and eligibility

  • Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services

  • Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions

  • Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials

  • Manage user access, roles, and permissions within FOCUS

  • Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps)

  • Participate in system testing, validation, and change management activities

  • Create and maintain SOPs, billing workflows, and end-user documentation

  • Provide training and ongoing support to billing and clinic operations staff

  • Ensure compliance with HIPAA and healthcare regulatory standards

  • Participate in after-hours or on-call support rotations as required

Required Qualifications
  • 2+ years of hands-on application support experience in a healthcare billing environment

  • Strong understanding of dialysis revenue cycle processes

  • Knowledge of CMS billing rules, ESRD regulations, and payer requirements

  • Proven troubleshooting, analytical, and problem-solving skills

  • Experience working with ticketing systems (TeamSupport is a plus) and incident/change management workflows

  • Strong written and verbal communication skills with both technical and non-technical users

Preferred Qualifications
  • 2+ years of billing support experience

  • Direct experience supporting the FOCUS dialysis billing platform is a plus

  • Dialysis or nephrology industry experience

  • Working knowledge of CPT, ICD-10, and HCPCS coding

  • Experience analyzing claim denials and reimbursement trends

  • Familiarity with EMR-to-billing interfaces (HL7 or similar)

  • Basic SQL or reporting experience for billing data analysis

Key Competencies
  • Detail-oriented with a strong focus on billing accuracy

  • Customer-service driven mindset

  • Ability to prioritize and manage multiple billing issues simultaneously

  • Strong collaboration skills across clinical, financial, and IT teams

  • Proactive approach to system stability and process improvement

FLSA Designation (US Only):
Exempt
Salary Range:
The estimated base salary range for this role is USD$45,000.00 - USD$55,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.
Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
Benefits (US Only):
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
Time off (US Only):
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
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