It Manager Application Support Jobs (NOW HIRING)

Description

Job Posting: IT Manager / Application Systems Analyst

Company: Huckestein Mechanical Services

Location: Pittsburgh, PA

Position Type: Full Time

Department: Information Technology / Operations Support

Huckestein Mechanical Services is seeking an experienced IT Manager / Application Systems Analyst to lead the day-to-day management of our technology environment, business applications, user support, and information systems processes.

This role is designed for a hands-on technology leader who can support both traditional IT infrastructure and business application needs. The ideal candidate will be comfortable working with end users, vendors, managed service providers, ERP systems, reporting tools, cybersecurity platforms, and field service technology.

This position will take ownership of the company's IT and IS responsibilities, ensuring systems are secure, reliable, well documented, and aligned with business operations.

Requirements

Key Responsibilities

IT Operations and Support

Manage the company's internal IT environment, including user accounts, devices, security policies, cloud services, and vendor support coordination.

Responsibilities include:

Serve as the primary internal owner for IT support, escalation, and coordination with third-party IT vendors

Manage Microsoft 365 administration, including users, groups, licensing, email, Teams, SharePoint, and OneDrive

Support Microsoft Entra ID, Conditional Access, MFA, passwordless sign-in, and identity/security policies

Assist with Microsoft Intune device management, mobile device policies, application deployment, and endpoint configuration

Coordinate workstation, laptop, mobile device, printer, and peripheral setup

Support remote access, Azure VDI, VPN, and cloud-hosted resources

Maintain documentation for systems, processes, access, licensing, and support procedures

Help manage IT onboarding and offboarding processes

Coordinate with vendors for networking, servers, cybersecurity, backups, and infrastructure changes

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Application Systems Analysis

Support, maintain, and improve the company's core business applications and workflows.

Key systems may include:

SamPro by Data-Basics

Microsoft 365

Microsoft Teams

SharePoint / OneDrive

Power BI

Microsoft Power Automate

Microsoft Intune

Microsoft Entra ID

Azure / Azure VDI

XOI Vision

TechAnywhere

ServiceChannel

ZoomInfo

Paylocity

ServiceNow or other ticketing platforms

Other ERP, field service, financial, sales, and operational platforms used by the business

Responsibilities include:

Analyze business processes and recommend system improvements

Support ERP workflows related to service, dispatch, purchasing, billing, accounting, inventory, agreements, and job costing

Work with department leaders to identify system issues, process gaps, reporting needs, and automation opportunities

Configure and test application settings, permissions, forms, templates, reports, and workflows

Coordinate with software vendors on support tickets, enhancements, integrations, and upgrades

Assist with system integrations and data flow between applications

Help create and maintain standard operating procedures for business application use

Train users on application workflows and best practices

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Cybersecurity and Compliance

Help maintain a secure technology environment by supporting cybersecurity tools, processes, and incident response.

Responsibilities include:

Monitor and coordinate response to cybersecurity alerts with external security partners

Support endpoint security, MFA, Conditional Access, email security, and device compliance

Assist with investigation of login anomalies, suspicious activity, DNS alerts, phishing attempts, and endpoint incidents

Work with vendors to remediate vulnerabilities and improve security posture

Maintain IT security documentation, issue tracking, and remediation checklists

Support audits, cyber insurance requests, vendor risk assessments, and compliance questionnaires

Help enforce least privilege access, secure sharing practices, and proper account management

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Reporting, Data, and Automation

Support business reporting, dashboards, and automation initiatives.

Responsibilities include:

Build, maintain, or assist with Power BI dashboards and operational reports

Work with SQL queries, Excel data models, and exported ERP data

Support automation opportunities using Power Automate, scripting, RPA, or similar tools

Help standardize data sources, naming conventions, reports, and business metrics

Work with leadership to improve visibility into service, sales, financial, and operational performance

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Vendor and Project Management

Coordinate IT and application-related projects across internal teams and external vendors.

Responsibilities include:

Manage communication with MSPs, software vendors, consultants, and corporate IT resources

Track open support tickets, project milestones, vendor commitments, and unresolved issues

Participate in planning for application upgrades, migrations, integrations, and process improvements

Coordinate technology rollouts, user training, device deployments, and system changes

Help evaluate new software, tools, and technology vendors

Ensure projects are documented, tested, communicated, and successfully adopted by users

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Required Qualifications

5 or more years of experience in IT management, systems administration, application support, ERP support, or business systems analysis

Strong knowledge of Microsoft 365 administration

Experience with Microsoft Entra ID, MFA, Conditional Access, SharePoint, OneDrive, and Teams

Experience supporting business-critical applications or ERP systems

Ability to work directly with business users to understand processes and translate needs into system improvements

Strong troubleshooting skills across applications, devices, users, permissions, and workflows

Ability to manage vendors, support tickets, and competing priorities

Strong written and verbal communication skills

Comfortable documenting processes, creating training material, and supporting users

Strong understanding of cybersecurity fundamentals

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Preferred Qualifications

Experience in mechanical contracting, construction, service contracting, field service, or similar industries

Experience with SamPro by Data-Basics or similar ERP systems

Experience with field service applications such as TechAnywhere, XOI, ServiceChannel, or similar platforms

Experience with Power BI, SQL, Excel Power Query, or reporting tools

Experience with Microsoft Power Automate or other workflow automation platforms

Experience with Intune, Azure, Azure VDI, or cloud-hosted infrastructure

Experience working with MSPs, cybersecurity providers, and software vendors

Familiarity with endpoint protection, SOC alert response, DNS investigations, and vulnerability remediation

Experience supporting mobile field technicians and office-based users

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Ideal Candidate Profile

The right person for this role is both technical and operationally minded. They should be able to troubleshoot a user issue in the morning, work through an ERP process gap before lunch, coordinate with a cybersecurity vendor in the afternoon, and help leadership improve reporting or workflow automation by the end of the week.

We are looking for someone who:

Takes ownership and follows issues through resolution

Can communicate clearly with both technical and non-technical users

Understands that technology must support business operations

Is comfortable learning new systems quickly

Can balance hands-on support with long-term system improvement

Is organized, responsive, and highly accountable

Enjoys improving processes, reducing friction, and helping users succeed

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Example Responsibilities by System

Microsoft 365 / Entra / Intune

User account management

License management

Teams configuration support

SharePoint and OneDrive administration

MFA and Conditional Access support

Mobile device management

Security and compliance settings

SamPro / ERP

User setup and permissions

Workflow troubleshooting

Report and data support

Form/template coordination

Process improvement

Vendor ticket coordination

Departmental support for service, accounting, purchasing, dispatch, and sales

Field Technology

TechAnywhere support

XOI Vision support

Mobile device setup

Technician application access

Training and documentation

Field workflow troubleshooting

Cybersecurity

Vendor alert coordination

Endpoint security follow-up

Incident documentation

Security issue remediation

Vulnerability tracking

User education and process enforcement

Reporting and Automation

Power BI dashboards

Excel and SQL-based reporting

Power Automate workflows

Data cleanup and standardization

Operational KPI reporting

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Compensation

Compensation will be based on experience, technical ability, and overall fit for the role.