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Remote Application Support Manager Jobs in Atlanta, GA

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Understanding of application support methodologies and incident management processes * Familiarity with debugging tools, log analysis, and production support * Strong analytical and problem-solving ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are ... Provide clear and timely communication to stakeholders, including management and end-users ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement. * Establish work procedures and policies according to department standards. * Set, monitor, and manage ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Position Summary The Senior Manager of Customer Support (Helpdesk) is responsible for leading and ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

TekCommands Inc

E3PL Support Lead

Atlanta, GA · Remote

Includes change management and lower environment testing. * Plan and organize multiple issues with ... This is a post-production E3PL application support lead position located on-site. The role is for ...

Printpack

Information System Manager

Atlanta, GA · On-site +1

Effectively triage, manage, and resolve JD Edwards (JDE) Tier 1 and Tier 2 application support ... Position qualifies for 100% remote policy at Printpack * Work performed primarily in an office ...

Quadtec Solutions, Inc

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Cybersecurity Applications Specialist with Splunk and Docker

Atlanta, GA · Remote

$115K - $125K/yr

The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system ...

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Remote Application Support Manager information

See Atlanta, GA salary details

$58.7K

$102.9K

$159.2K

How much do remote application support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote application support manager in Atlanta, GA is $102,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $122,100.00 per year, depending on experience, location, and employer.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Atlanta, GA?

For Remote Application Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Atlanta, GA look for?

The top searched job categories for Remote Application Support Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Application Support Manager jobs?

Cities near Atlanta, GA with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Application Support Engineer

Atlanta, GA • On-site, Remote

Global-e
See more jobs at Global-eexternal

Full-time

Re-posted 13 hours ago

Job description

Description
Global-e (Nasdaq: GLBE) is the world's leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world's most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria's Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We're a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
Requirements
  • 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
  • Understanding of application support methodologies and incident management processes
  • Familiarity with debugging tools, log analysis, and production support
  • Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
  • Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
  • Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills

Preferred Qualifications:
  • Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
  • Experience with REST APIs and troubleshooting JSON/XML payloads
  • Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI-assisted development tools such as Cursor.
  • Hands-on experience with scripting and automation using PowerShell, Python, and JavaScript.
  • Experience working in e-commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction-based systems.

This a hybrid role from our Atlanta office with a 3 day in office policy.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family

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