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Remote Application Support Manager Jobs in Atlanta, GA

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Understanding of application support methodologies and incident management processes * Familiarity with debugging tools, log analysis, and production support * Strong analytical and problem-solving ...

Sangoma

IT End User Support Manager - Remote US

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Mandatary Application Instruction: Applications without this step will be automatically archived ... The IT Support Manager will oversee service desk operations, endpoint support, onboarding ...

AIR Communities

Senior Yardi Application Support Analyst

Atlanta, GA · On-site +1

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are one of the country's largest owners and operators of multifamily housing, managing high ... Collaborative, organized, and eager to learn in a fast-paced remote environment * Strong written ...

AIR Communities

Senior Yardi Application Support Analyst

Atlanta, GA · On-site +1

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are one of the country's largest owners and operators of multifamily housing, managing high ... Collaborative, organized, and eager to learn in a fast-paced remote environment * Strong written ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are ... Provide clear and timely communication to stakeholders, including management and end-users ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement. * Establish work procedures and policies according to department standards. * Set, monitor, and manage ...

Move Vertical

IT Supervisor

Atlanta, GA · Remote

$90K - $120K/hr

We are seeking an experienced IT Supervisor to manage a remote team responsible for technology training, application assistance, system preparedness, and end-user support. This position is well ...

Printpack

Information System Manager

Atlanta, GA · On-site +1

Effectively triage, manage, and resolve JD Edwards (JDE) Tier 1 and Tier 2 application support ... Position qualifies for 100% remote policy at Printpack * Work performed primarily in an office ...

TekCommands Inc

E3PL Support Lead

Atlanta, GA · Remote

Includes change management and lower environment testing. * Plan and organize multiple issues with ... This is a post-production E3PL application support lead position located on-site. The role is for ...

Delaware Nation Industries

UI Developer

Atlanta, GA · Remote

$48 - $62.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Strong knowledge of front-end development best practices, debugging, and application support * Ability to work independently in a remote environment while collaborating effectively with distributed ...

Delaware Nation Industries

UI Developer

Atlanta, GA · Remote

$48 - $62.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Strong knowledge of front-end development best practices, debugging, and application support * Ability to work independently in a remote environment while collaborating effectively with distributed ...

ResMed

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough ... Experience working in a remote or distributed team environment We are shaping the future at ResMed ...

Resmed

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough ... Experience working in a remote or distributed team environment We are shaping the future at ResMed ...

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Showing results 1-20

All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Atlanta, GA

Remote Application Support Manager information

See Atlanta, GA salary details

$58.7K

$102.9K

$159.2K

How much do remote application support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote application support manager in Atlanta, GA is $102,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $122,100.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

What are popular job titles related to Remote Application Support Manager jobs in Atlanta, GA?

For Remote Application Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Atlanta, GA look for?

The top searched job categories for Remote Application Support Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Application Support Manager jobs?

Cities near Atlanta, GA with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Application Support & Managed Services Director

ReSource Pro

Atlanta, GA • On-site, Remote

$120K - $205K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

ReSource Pro rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

105th of 491 rated business services

Job description

Do you thrive on turning complex technology operations into predictable, measurable service? Are you energized by leading teams that keep mission-critical platforms and client experiences running smoothly?
Come Join ReSource Pro!
Your Role...
ReSource Pro is seeking a Director, Application Support & Managed Services to own end-to-end delivery, governance, and continuous improvement for application support, platform operations, and managed services. This leader ensures services run reliably, predictably, and measurably through strong ITSM processes, operational controls, SLA performance, and stakeholder transparency, while driving automation and modernization to improve resilience, reduce MTTR, and enhance customer outcomes. This role directs a multi-tier organization through 2-4 direct reports (service managers and technical leads), who in turn manage support engineers, platform analysts, and operations specialists.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States,
and candidates must reside within the U.S. to be eligible for consideration.
In this role, you will...
  • Own end-to-end delivery for application support, platform operations, and managed services - ensuring performance against contractual SLA, OLA, and KPI commitments
  • Direct L1/L2 support across business applications, insurance platforms, data platforms, and integrations, ensuring tight alignment with L3 engineering teams
  • Lead Major Incident Management, including rapid escalation, stakeholder communication, service restoration, and post-incident follow-through
  • Drive ITIL adherence across incident, problem, change, release, and knowledge management, including CAB participation and change control enforcement
  • Define, publish, and improve operational KPIs, and produce executive-ready reporting, dashboards, and QBR packs for clients and leadership
  • Drive automation and continuous improvement to reduce manual effort, ticket volume, and MTTR, and to promote proactive, self-healing operations
  • Lead and develop a multi-tier team of service managers, technical leads, support engineers, platform analysts, and operations specialists
  • Serve as the primary delivery interface to client and business stakeholders, providing transparent updates on performance, risk, and improvement roadmaps
What You Need to be Successful...
  • Bachelor's degree in Computer Science, Information Technology, Data Analytics, Statistics, Mathematics, Engineering, Business, or a related field
  • 12-18 years of progressive IT experience across application support, platform/technical operations, and service delivery
  • 6-9 years in service delivery/operations leadership within managed services, application support, or production operations, with clear accountability for outcomes
  • Demonstrated success managing global delivery models (onshore/offshore/nearshore), including coverage, on-call, cost/quality balance, and cross-time-zone stakeholders
  • ITSM Practitioner / ITIL certifications preferred; PMP, Prince2, Agile/Scrum, Azure, AWS, or ServiceNow certifications are an added advantage
  • Strong client-facing and executive-level communication skills, with the ability to lead through ambiguity and high-pressure production situations
  • Proven people leadership: coaching, performance management, talent development, and culture building
  • Preferred industry exposure: insurance, financial services, and/or enterprise SaaS environments with high availability and regulatory expectations
Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $120,948-$205,026 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
  • 100% paid employee health insurance available on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote positions are Internet stipend-eligible
  • 401k with employer match, vested on Day 1
  • HSA/FSA available
  • Long Term and short-term disability employer-provided
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
  1. Behavioral interview with Talent Acquisition
  2. Online talent assessment
  3. Hiring Manager interview
  4. Leadership panel interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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