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Remote Application Support Manager Jobs in Atlanta, GA

MatrixCare

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough ... Experience working in a remote or distributed team environment We are shaping the future at ResMed ...

EnerSys

Application Security Engineer (REMOTE)

Norcross, GA · Remote

$117K - $146K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Integrate and manage security tooling within CI/CD pipelines, including SAST, DAST, SCA, IaC ... Support threat modeling, risk assessments, and security architecture reviews for applications.

Akraya Inc.

EtQ Reliance Consultant : 26-02182

Atlanta, GA · On-site +1

$25 - $30/hr

US Remote Pay Range: $25/hr - $30/hr Job Summary: This role requires a consultant to provide ... Proven experience with EtQ Reliance application support. * Strong data analysis and problem-solving ...

Truist

Mainframe VTAM Engineer - Remote - Multiple locations

Atlanta, GA · On-site +1

$47 - $60.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage outside vendors. 8. Applies in-depth knowledge of application support and an understanding of best practices. 9. Typically leads moderately complex projects and participates in larger, more ...

Truist

Mainframe VTAM Engineer - Remote - Multiple locations

Atlanta, GA · On-site +1

$47 - $60.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage outside vendors. 8. Applies in-depth knowledge of application support and an understanding of best practices. 9. Typically leads moderately complex projects and participates in larger, more ...

Honeywell

Lead Application/System Sales Engineer - REMOTE

Atlanta, GA · On-site +1

$100K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Lead Application/System Sales Engineer here at Honeywell, you will play a pivotal role in ... technical support and solutions to customers within the building management systems domain. You ...

Honeywell

Lead Application/System Sales Engineer - REMOTE

Atlanta, GA · Remote

$100K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support and solutions to customers within the building management systems domain. You will leverage your deep understanding of system applications and customer needs to influence sales strategies and ...

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Showing results 21-40

All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Atlanta, GA

Remote Application Support Manager information

See Atlanta, GA salary details

$58.7K

$102.9K

$159.2K

How much do remote application support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote application support manager in Atlanta, GA is $102,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $122,100.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

What are popular job titles related to Remote Application Support Manager jobs in Atlanta, GA?

For Remote Application Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Atlanta, GA look for?

The top searched job categories for Remote Application Support Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Application Support Manager jobs?

Cities near Atlanta, GA with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Senior Customer Support Specialist

Propeller Health

Peachtree Corners, GA • On-site, Remote

$30.91 - $41.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree's platform, helping customers maximize the value of our solutions.You'llcombine technicalexpertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let's talk about Responsibilities:

  • Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

  • Diagnose and resolve a wide range of customer issues-including system configuration, product functionality, and defects-via phone and electronic communication channels

  • Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

  • Create andmaintaindetailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

  • Identifytrends or systemic issues that mayimpactmultiple customers and proactively communicate insights, risks, and recommended solutions

  • Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough documentation

  • Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

  • Stay current on Brightree product updates, enhancements, and industry trends toprovideinformed guidance to customers

  • Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

  • Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

  • 3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

  • Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

  • Experience with SQL

  • Experience with Brightree software

  • Proven ability to manage and resolve challenging customer situations with professionalism and urgency

  • Excellent communication, interpersonal, and customer service skills

  • Strong attention to detail with the ability to document issues clearly and accurately

  • Ability to thrive in a fast-paced, collaborative, and customer-centric environment

  • Self-starter witha strong senseof ownership, accountability, and continuous improvement

  • Proficiencyin Microsoft Office (Outlook, Word, Excel)

  • Bachelor's degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

  • Experience supporting SaaS platforms or business management software

  • Familiarity with healthcare, post-acute care, or related industries

  • Experience contributing to ormaintainingknowledge base systems

  • Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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