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Remote Application Support Manager Jobs in Florida

Apptad, Inc.

IFS 7 Application Support

Tampa, FL · On-site +1

IFS 7 Application Support Location-Hybrid 2-3 days a week in any of the locations (Tampa, FL OR ... Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests ...

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Metrc LLC

Technical Support Engineer

Lakeland, FL · Remote

Create and manage detailed JIRA tickets - including reproduction steps, logs, technical findings ... Comfortable reading application code, debugging system behavior, and writing scripts or lightweight ...

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

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Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Florida?

For Remote Application Support Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Florida look for?

The top searched job categories for Remote Application Support Manager jobs in Florida are:

What cities in Florida are hiring for Remote Application Support Manager jobs?

Cities in Florida with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Clinical Application Support Analyst

Miami, FL • On-site, Remote

GuideIT
IT Services • 11 - 50 employees
Learn more about GuideITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

ABOUT GUIDEIT
GuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Florida team. Only candidates residing in the state of Florida will be considered.ABOUT THE ROLE
The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer's end users including IT staff, management, physicians, administrative, and clinical staff.PRIMARY DUTIES
  • Act as an eCW Analyst on assigned Customer EHR department team
  • Participate in any required Customer and GuideIT meetings
  • Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer's Information Services Change Control procedures
  • Using Customer's systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
  • Complete assigned incidents, requests, and projects related to the eCW and related systems
  • Assist in creating, updating, and resolving issues with eCW vendor
  • Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
  • Engage other members of the Customer's Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
  • Other duties as assigned
QUALIFICATIONS & REQUIRED SKILL
  • Thorough understanding of eCW and related 3rd Party Vendors applications
  • 3+ years of experience with implementation and/or support of eCW
  • Ability to engage with customer team members at all levels (staff level to management)
  • Understands, promotes, and demonstrates customer processes and procedures
  • Aptitude for high productivity and efficiency
  • Strong communication and interpersonal skills
EDUCATION & CERTIFICATIONS
  • Bachelor's Degree, preferred
  • Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
POSITION LOCATION & WORK SHIFT REQUIREMENTS
  • Primarily remote work with occasional in-office work (Florida area residents only)
  • Travel - occasional, as directed
  • Must be flexible to assigned shift work
MORE ABOUT GUIDEIT
Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

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