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Remote Application Support Manager Jobs in Florida

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

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IT Supervisor

Gainesville, FL · Remote

$90K - $120K/hr

We are seeking an experienced IT Supervisor to manage a remote team responsible for technology training, application assistance, system preparedness, and end-user support. This position is well ...

New

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IT Supervisor

Orlando, FL · Remote

$90K - $120K/hr

We are seeking an experienced IT Supervisor to manage a remote team responsible for technology training, application assistance, system preparedness, and end-user support. This position is well ...

New

Phsorg

$100K - $175K/yr

Provides leadership and effectively communicates with all levels of management in areas related to ... application support and deployment * 5 years specifically focused on healthcare data integration ...

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

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Remote Application Support Manager information

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

What are popular job titles related to Remote Application Support Manager jobs in Florida?

For Remote Application Support Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Florida look for?

The top searched job categories for Remote Application Support Manager jobs in Florida are:

What cities in Florida are hiring for Remote Application Support Manager jobs?

Cities in Florida with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Advanced Application Analyst - Press Ganey & Corporate Application Support

Lee Health

Fort Myers, FL • On-site, Remote

$43.59 - $56.66/hr

Full-time

Re-posted 18 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

417th of 887 rated healthcare providers

Job description

Location: Remote - Florida
Department: Corporate Systems and IT Administration
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $43.59 - $56.66 / hour
Position Summary
We are seeking an experienced Advanced Application Support Analyst to serve as the primary support resource for Press Ganey survey platforms (Employee Experience, Patient Experience, Culture of Safety, and CMS-mandated surveys), SAP Concur Travel & Expense Management, Procare or similar physician compensation applications, and additional systems supporting key corporate functions.
This role ensures reliable system performance, timely issue resolution, strong vendor coordination, and high-quality support for end users across the organization. The ideal candidate brings a strong background in multi-application support, excellent communication skills, and a proactive approach to improving user experience and operational efficiency.
Key Responsibilities
Press Ganey Survey Support (Primary Focus)
  • Serve as the primary system administrator and support contact for all Press Ganey platforms.
  • Manage survey setup, configuration, scheduling, and distribution across Employee Experience, Patient Experience, Culture of Safety, and CMS-required surveys.
  • Troubleshoot system issues, coordinate with Press Ganey technical support, and ensure timely resolution.
  • Support data extracts, reporting needs, and dashboard access for leaders and stakeholders.
  • Maintain documentation, training materials, and communication related to survey processes.

SAP Concur Travel & Expense Support
  • Provide Tier 1-2 support for Concur Travel & Expense Management.
  • Assist with user setup, policy configuration, workflow routing, and troubleshooting.
  • Partner with Finance and HR to ensure compliance with organizational travel and expense policies.
  • Support reporting, audits, and system updates.

Procare (or Similar Physician Compensation Application) Support
  • Provide functional and technical support for Procare or comparable physician compensation systems.
  • Assist with compensation plan setup, data validation, workflow troubleshooting, and reporting.
  • Partner with Finance, Physician Services, and HR to ensure accurate and timely compensation processing.
  • Coordinate with vendors on system issues, enhancements, and upgrades.

Corporate Application Support
  • Provide functional and technical support for additional corporate applications as assigned (HR, Finance, Compliance, Operations, etc.).
  • Monitor system performance, escalate issues to vendors or internal teams, and track resolution.
  • Assist with testing, upgrades, enhancements, and integrations.
  • Maintain accurate documentation, knowledge articles, and support procedures.

Qualifications
Required
  • 3+ years of experience supporting a variety of business applications in a corporate or healthcare environment.
  • Strong analytical, troubleshooting, and customer service skills.
  • Ability to manage multiple systems, priorities, and stakeholders simultaneously.
  • Experience working with vendors and cross-functional teams.

Strongly Preferred
  • Press Ganey system support experience (administration, survey setup, reporting, or technical troubleshooting).
  • Experience supporting Procare or similar physician compensation applications.

Preferred
  • Epic Systems experience or understanding, especially related to overall Epic system configuration/understanding, patient experience workflows, data integration, or reporting.
  • Experience with SAP Concur or other enterprise travel/expense systems.
  • Familiarity with healthcare operations, HR systems, or quality/safety reporting tools.

Key Competencies
  • EXCEPTIONAL TIME MANAGEMENT SKILLS
  • Excellent communication and customer-support skills
  • Strong attention to detail and process orientation
  • Ability to translate user needs into system solutions
  • Comfort working in fast-paced, deadline-driven environments
  • Collaborative mindset with a focus on continuous improvement

Work Environment
  • Full-time position
  • Ability to work 100% Remote within the State of Florida
  • Occasional after-hours support during system updates or survey cycles

What Lee Health employees say

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Benefits

Hours and flexibility

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916

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