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Remote Application Support Manager Jobs in Florida

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

Carrier

Light Commercial Product Support Engineer

FL · On-site +1

$79K - $158K/yr

... application or field service related). Integration of i-Vu and third-party Building ... Management Systems is a benefit. This is a full-time, remote position operating on a standard ...

HB Travels

Remote Support Specialist

Sarasota, FL · Remote

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support ... Excellent organizational and time-management abilities * Comfortable using computers, online ...

Posted today

HB Travels

Remote Support Specialist

Sarasota, FL · Remote

$20K - $40K/yr

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support ... Excellent organizational and time-management abilities * Comfortable using computers, online ...

Posted today

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Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Florida?

For Remote Application Support Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Florida look for?

The top searched job categories for Remote Application Support Manager jobs in Florida are:

What cities in Florida are hiring for Remote Application Support Manager jobs?

Cities in Florida with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

HealthShare Engineer (Remote Opportunity)

VetsEZ

Miami, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

We are currently looking for a HealthShare Engineer for a 100% remote position on a large federal government project. The selected candidate will support enterprise healthcare integration environments and work within a collaborative DevSecOps-focused team supporting InterSystems HealthShare, IRIS, and related middleware technologies. This role involves supporting production systems, automating operational processes, maintaining CI/CD pipelines, and assisting with infrastructure and application support initiatives.
The candidate must reside within the continental US.
Responsibilities
  • Provide strategies and solutions for automating operations and improving software delivery methodologies and technology processes.
  • Maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines and support backup, recovery, patching, and ADFS integrations.
  • Manage certificate administration, including updates and renewals across production and lower-level environments.
  • Provide Tier 3 support for HealthShare applications and related technologies.
  • Install, configure, and maintain InterSystems base software, kits, patches, and middleware applications.
  • Support OAuth and Single Sign-On (SSO) configuration and implementation efforts.
  • Contribute to team objectives and take on additional responsibilities as needed.

Requirements
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline, or equivalent relevant experience.
  • Minimum of 3-5 years of professional experience in Information Technology and/or Federal Government contracting environments.
  • Minimum of 2 years of experience coding, maintaining, or supporting production systems.
  • Hands-on experience with InterSystems Cache, IRIS, or HealthShare technologies.
  • Experience automating infrastructure, testing, or deployments using tools such as Jenkins and Ansible.
  • Experience with cloud platforms including Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
  • Experience developing and maintaining CI/CD processes to improve software quality and delivery speed.
  • Strong experience with Agile and/or SAFe methodologies and DevOps practices.
  • Experience working with Unix/Linux systems, Apache, Python scripting, and AWS CloudWatch.
  • Strong troubleshooting, communication, collaboration, and problem-solving skills with excellent attention to detail.

Additional Qualifications
  • Ability to obtain and maintain a government clearance.
  • Experience with monitoring and observability tools such as Splunk and Dynatrace preferred.
  • Experience supporting Department of Veterans Affairs (VA) environments is highly preferred.
  • AWS Certified Solutions Architect - Associate certification preferred.
  • Experience configuring and supporting large-scale middleware applications preferred.

Security Clearance Requirements
  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits
  • Medical/Dental/Vision.
  • 401k with Employer Match.
  • PTO + Federal Holidays.
  • Corporate Laptop.
  • Training Opportunities.
  • Remote Opportunity.

Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Sorry, we are unable to offer sponsorship at this time.

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