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Remote Application Support Manager Jobs in Philadelphia, PA

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ...

TEKsystems

Willow Analyst

Marlton, NJ · Remote

$80 - $90/hr

... Application Support * Workflow Analysis & Documentation * System Upgrades & Enhancements * Vendor Management * Root Cause Analysis Work Environment This is a 100% remote, six-month contract ...

DEW Softech, Inc

Product Specialist

Trenton, NJ · Remote

Trenton, NJ (Remote) Position Type: Contract Short Description: Collaborates with business units to ... and application support functions including, but not limited to: * Provide tier 1 support for ...

Iff

Technical Service Account Manager

Wilmington, DE · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Prior success in a customerfacing technical or application support role * Ability to translate ...

KEYENCE

Field Application Engineer '27

Blue Bell, PA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Philadelphia, PA

Remote Application Support Manager information

See Philadelphia, PA salary details

$61.6K

$108K

$167K

How much do remote application support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote application support manager in Philadelphia, PA is $107,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $128,200.00 per year, depending on experience, location, and employer.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Philadelphia, PA?

For Remote Application Support Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Philadelphia, PA look for?

The top searched job categories for Remote Application Support Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Application Support Manager jobs?

Cities near Philadelphia, PA with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,987 per year, or $51.9 per hour.

Application Support Specialist - Fully Remote

Trenton, NJ • On-site, Remote

RICEFW Technologies, Inc.
IT Services • 51 - 200 employees
Learn more about RICEFW Technologies, Inc.external

Contractor

Posted 6 days ago

Job description

Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
This role will report through the Support Manager Required/Desired Skills
Skill Required /Desired Amount of Experience Strong Microsoft productivity software skills Highly desired 2 Years Experience performing user acceptance testing on web applications Highly desired 2 Years Extensive experience with Windows operating systems Required 2 Years Excellent analytical and logical skills Required 2 Years Experience using knowledge base and ticketing systems Highly desired 2 Years Experience providing end user system support Highly desired 2 Years Experience providing tier 1 IT and application troubleshooting Highly desired 2 Years Experience troubleshooting browser dependency issues Highly desired 2 Years Experience with providing direct customer service Highly desired 2 Years Experience with bug documentation and bug lifecycle Highly desired 2 Years Experience with MAC OS Highly desired 2 Years Experience with workstation troubleshooting Highly desired 2 Years Experience with Android OS for mobile device Nice to have 2 Years Working knowledge of application and desktop security concepts Highly desired 2 Years Experience with remote desktop control tools Nice to have 2 Years Experience writing SQL Queries Nice to have 2 Years Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Where does your candidate currently reside (City & State)?

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