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Remote Application Support Manager Jobs in Philadelphia, PA

Iff

Technical Service Account Manager

Wilmington, DE · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Prior success in a customerfacing technical or application support role * Ability to translate ...

KEYENCE

Field Application Engineer '27

Blue Bell, PA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

SKF

Industry Specialist

Blue Bell, PA · On-site +1

US Remote candidates residing within the Southwest region are strongly preferred, with preference ... Support Territory Managers by mapping bearings, seals, and services to identify growth ...

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Philadelphia, PA

Remote Application Support Manager information

See Philadelphia, PA salary details

$61.6K

$108K

$167K

How much do remote application support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote application support manager in Philadelphia, PA is $107,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $128,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.
What are popular job titles related to Remote Application Support Manager jobs in Philadelphia, PA? For Remote Application Support Manager jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Manager jobs in Philadelphia, PA look for? The top searched job categories for Remote Application Support Manager jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Remote Application Support Manager jobs? Cities near Philadelphia, PA with the most Remote Application Support Manager job openings:
Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 60% Full Time, 21% Part Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $107,987 per year, or $51.9 per hour.

Application Support, Senior Analyst

MRO Corporation

Norristown, PA • On-site, Remote

$67K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

MRO Corp rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

150th of 483 rated business services

Job description

Overview
The Application Support Sr. Analyst provides enterprise-level support for our product lines across MRO. As MRO continues to shape the future of clinical data within the healthcare ecosystem, we are seeking a motivated Application Support Sr. Analyst who is passionate about resolving complex software issues and collaborating across MRO teams to deliver exceptional customer experiences. The ideal candidate will have extensive experience in application support, a deep understanding of software systems, and strong problem-solving skills.
Responsibilities
  • Perform resolution of user-reported issues related to MRO healthcare product applications and related systems and technology. Effectively utilize product documentation, general technical knowledge, troubleshooting processes, diagnostic tools, and other resources to resolve user issues. Develop and maintain knowledge to improve team capacity to resolve issues quickly.
  • Facilitate preparation, validation, and submission of regulatory data and reports required by Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC) annual and quarterly. This role ensures compliance with federal healthcare regulations, submission timelines, and data integrity standards while collaborating with clinical, operational, compliance, and IT teams.
  • Participate in the creation, updating, and maintenance of training courseware and other user reference materials such as training videos, course outlines, and training/reference guides as required.
  • Promote client and employee user satisfaction through excellent customer service. Consistently demonstrate responsiveness, proficiency, proactiveness, and interpersonal skills. Communicate using native ticketing, instant message, or through a VOIP or telephony solution.
  • Adhere to established procedures and protocols. Document actions and prescribed information in ticketing systems and other tools or applications.
  • Develop technical support capabilities to assist with other support activities as needed.
  • Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities-these may evolve right along with us!

Qualifications
  • Ability to investigate, diagnose, and resolve complex software issues, coordinating with development and infrastructure teams when necessary. Driving enterprise issue prevention.
  • Experience with basic database interactions (e.g., querying and analyzing data in Microsoft SQL Server or similar systems).
  • Basic experience with software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces.
  • Demonstrated skillset with commercial ITSM tools (Jira, ServiceNow, etc.)
  • Demonstrated skillset with Microsoft 365 Suite, basic Windows and MacOS troubleshooting, and basic troubleshooting of browser-based applications (e.g. utilizing the Chrome developer tools).
  • Demonstrated skillset with utilizing emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or equivalent.
  • Ability to manage multiple support issues simultaneously in a fast-paced environment.
    Responsiveness and ownership mindset
  • Ability to use data validation tools and methods utilizing strong attention to detail.
    Preferred Education and Experience:
  • Minimum of 5+ years of experience in a technical support role, preferably with exposure to both customer interaction and technical troubleshooting in a healthcare environment.
  • Experience with or knowledge of regulatory quality submissions.
  • Experience with EMR systems, standards, and terminology.
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) preferred.

Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
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Pay Range
USD $67,300.00 - USD $90,900.00 /Yr.

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