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Remote Application Support Manager Jobs in Clarks Summit, PA

Kane is Able

Business Analyst

Scranton, PA · On-site +1

$68K - $90K/yr

As a Business Analyst, you will play a key role in supporting and optimizing warehouse management ... Remote Work Schedule: First Shift: Monday - Friday, 8:00am - 5pm Work Travel: Up to 15% of domestic ...

Kane is Able

SR Business Analyst

Scranton, PA · On-site +1

$87K - $120K/yr

Remote Work Schedule: First Shift: Monday - Friday, 8:00am - 5pm Work Travel: Up to 15% of domestic ... Providing Level 2 application support, troubleshooting issues, and collaborating with technical ...

Liveops

Remote Customer Service Agent

Scranton, PA · Remote

$15.25 - $20.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Priority1

Territory Manager-Remote

Scranton, PA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire talented individuals who will provide the best support and can quickly adapt to the rapidly ... If you have a disability and require assistance in this application process, please email talentacq ...

Talkiatry

Psychiatrist (Remote)

Scranton, PA · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Full operational support, including scheduling, billing, intake coordination, and licensing ... If you need a reasonable accommodation to complete the application or interview process, please ...

Nexera

Entry Level Remote Insurance Sales

Scranton, PA · Remote

$1.5K - $3.2K/wk

Following up consistently and managing your own daily activity * Attending weekly virtual training ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Nexera

Entry Level Remote Sales Role

Scranton, PA · Remote

$1.5K - $5.3K/wk

... managers and team leaders started in this exact role with no prior experience. What we provide * Complete licensing support -- we walk you through every step of obtaining your Life and Health ...

Alleima

Regional Sales Manager

Clarks Summit, PA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position with approximately 50%travelrequired. Yourhunter focusedrole will involve ... Join us and send in your application today! About you: You hold a bachelor's degree in engineering ...

Solar Mason

Solar (PV) Admin

Scranton, PA · On-site +1

  • Medical

  • Dental

  • Vision

This position is remote, and thus, applicants can be located anywhere within the country ... Manage the permit and interconnection application process for solar PV systems for both residential ...

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Clarks Summit, PA

Remote Application Support Manager information

See Clarks Summit, PA salary details

$56.5K

$99.2K

$153.4K

How much do remote application support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote application support manager in Clarks Summit, PA is $99,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $117,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

What cities near Clarks Summit, PA are hiring for Remote Application Support Manager jobs?

Cities near Clarks Summit, PA with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Business Analyst

Kane is Able

Scranton, PA • On-site, Remote

$68K - $90K/yr

Full-time

Posted 29 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

315th of 362 rated logistics

Job description

Do you enjoy turning complex warehouse operations and system challenges into scalable solutions that drive business success? As a Business Analyst, you will play a key role in supporting and optimizing warehouse management system (WMS) solutions for both new and existing distribution and fulfillment operations. Partnering closely with clients, business leaders, and technology teams, you will gather requirements, improve business processes, support system integrations, and help ensure successful WMS implementations and enhancements. This position combines business analysis, process improvement, testing, training, and application support to drive operational excellence across our logistics network. The ideal candidate brings a strong understanding of warehouse operations, WMS functionality, and system integrations, along with a passion for solving problems and delivering value to end users and customers.

Work Location:Remote

Work Schedule:First Shift: Monday - Friday, 8:00am - 5pm

Work Travel:Up to 15% of domestic travel depending on needs of the business and subject to change.

Competitive Compensation:Attractive annual salary of $68,000 - $90,000 plus a performance-based bonus

This position is not eligible forimmigrationsponsorship.

Key Responsibilities

  • Partners with clients, cross-functional teams, and business stakeholders to gather, analyze, and document business requirements through Statements of Work (SOWs), functional specifications, and process flow diagrams.
  • Leads workshops and requirement-gathering sessions with Subject Matter Experts (SMEs) to identify business needs, risks, and opportunities for process improvement.
  • Create detailed process maps, workflow documentation, and business requirements that support operational efficiency and successful solution design.
  • Develop ad hoc SQL queries to support reporting, data analysis, system troubleshooting, and process improvement initiatives.
  • Creates and execute system testing strategies, including test plans, user acceptance testing (UAT), and validation activities with internal and external stakeholders.
  • Develop end-user training materials and support training delivery to ensure successful adoption of new systems and processes.
  • Provide Level 2 application support by troubleshooting issues, resolving system-related challenges, and serving as a key resource for end users and business partners.
  • Collaborate with software vendors and internal development teams to design, test, and implement WMS enhancements, integrations, and new functionality.
  • Participates in solution design reviews for system enhancements, upgrades, and new implementations to ensure alignment with business requirements.
  • Gather, analyze, and document integration requirements, including data mapping, workflows, and business processes, to support seamless connectivity between client and internal systems.
  • Communicate project status, risks, and system-related updates effectively with stakeholders, end users, and leadership teams.

#LI-DNP

Minimum Qualifications

  • High school diploma or GED required; additional relevant leadership experience may be considered in lieu of higher education.
  • 2+ years of experience as a Business Analyst.
  • Experience with Manhattan WMS, HighJump, or other Tier 1 Warehouse Management Systems (WMS).
  • Strong analytical skills with the ability to analyze business processes, workflows, and operational requirements.
  • Experience with process mapping and business process improvement initiatives.
  • Experience developing business requirements, procedural documentation, training materials, and presentations.
  • Experience with interface data mapping using EDI and XML formats.
  • Ability to quickly learn new systems, troubleshooting issues, and serve as a key resource for end users.
  • Self-motivated and able to work independently with minimal supervision.
  • Willingness and ability to travel up to 15%.

Preferred Qualifications

  • Associate or bachelor's degree in information technology, supply chain, business, or a related field.
  • Experience as a Business Analyst within the supply chain, logistics, warehousing, or distribution industry.
  • Experience with JSON and SOAP integrations.
  • Demonstrated experience supporting business process reengineering initiatives.
  • Experience serving as a subject matter expert (SME) for system functionality, troubleshooting, and user support.

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