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Remote Application Support Manager Jobs in Washington

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

Key Responsibilities * Lead, coach, and support a remote team of IT training and application ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Altus, LLC

Application Developer

Arlington, VA · Remote

$90K - $160K/yr

Remote Salary: $90,000-$160,000 per year Position Overview Altus Engineering is seeking experienced ... Support vulnerability remediation, Section 508 compliance, and Risk Management Framework (RMF ...

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

Support Account Managers as the primary technical resource for product and solution demonstrations ... remote within limited but given standards. * Provide aftersales application support on FARO ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

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Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Washington?

For Remote Application Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Washington look for?

The top searched job categories for Remote Application Support Manager jobs in Washington are:

What cities in Washington are hiring for Remote Application Support Manager jobs?

Cities in Washington with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in Washington as of June 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Application Support Analyst IV

Bethesda, MD • Remote

Mantek Solutions
51 - 200 employees
Learn more about Mantek Solutionsexternal

$64 - $73/hr

Contractor

Posted 3 days ago

New

Job description

Application Support Analyst IV
1 Year Contract - Remote
 
Position Summary
The Application Support Analyst IV provides technical support for proprietary and custom applications used by business and office users. This role is responsible for troubleshooting production issues, performing root-cause analysis, supporting application maintenance and upgrades, developing data extractions and reports, and helping ensure continued application availability and performance.
 
Key Responsibilities
  • Provide technical application support to production applications, systems, and business teams.
  • Investigate incidents, interruptions, and application bugs; triage issues, identify root causes, and implement solutions or workarounds.
  • Develop data extractions, reports, and analyses using databases, report writers, data marts, or specialized applications.
  • Track production issues and report on application uptime and efficiency.
  • Provide support during application maintenance and upgrade events.
  • Maintain scheduled jobs, troubleshoot processes, and resolve issues.
  • Monitor production system performance metrics, identify technical issues, and recommend solutions.
  • Document production applications, resolve application issues, and respond to user requests.
  • Provide training to new employees and support junior team members.
  • Support complex, multi-module, custom applications.
  • Participate in periodic meetings and assist with production application planning and strategies.
  • Provide two-tier application support and assistance to end users.
  • Provide rotating on-call support for 24x7 operations, including off-hours and weekends.
 
Required Qualifications
  • Bachelor’s degree.
  • 8+ years of related experience in an application or production support role.
  • Experience providing two-tier application support and resolving production issues.
  • Experience troubleshooting and performing root-cause analysis.
  • Extensive hands-on experience with SQL and understanding of database principles.
  • Working knowledge of UNIX and networking.
  • Experience with Java-based applications.
  • Knowledge of operating systems, middleware, databases, and web servers.
  • Experience with Incident, Change, and Problem Management.
  • Experience with ITSM tools such as ServiceNow, Remedy, or other ticketing tools.
  • Must be willing to participate in a rotating 24x7 on-call schedule, including off-hours and weekends.
  • Experience supporting complex, multi-module, custom applications.
 
Preferred / Desirable
  • ITIL Foundation Certification preferred.
  • Command Center experience or experience managing major incident events desirable.