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Remote Application Support Engineer Jobs in California

EnerSys

Application Security Engineer (REMOTE)

Chino, CA · Remote

$117K - $146K/yr

Job Purpose The Application Security Engineer is responsible for strengthening the security of our ... Support threat modeling, risk assessments, and security architecture reviews for applications.

sycuan

Clinical Application Coordinator

El Cajon, CA · On-site +1

Clinical Applications Coordinator Job Purpose Supports the implementation, configuration, and daily ... Telephone and remote troubleshooting * Quality focus * Flexible and able to work in a unique ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Monitor application, production and/or implementation support, both technical and user, for new ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

SpaceX

Application Software Engineer

Hawthorne, CA · On-site +1

$145K - $175K/yr

We are looking for engineers who treat fellow teammates with fairness, respect, and support. Our ... Remote and/or hybrid work will not be considered COMPENSATION AND BENEFITS: Pay Range: Software ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Monitor application, production and/or implementation support, both technical and user, for new ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Monitor application, production and/or implementation support, both technical and user, for new ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

SpaceX

Application Software Engineer

Hawthorne, CA · On-site +1

$145K - $175K/yr

We are looking for engineers who treat fellow teammates with fairness, respect, and support. Our ... Remote and/or hybrid work will not be considered COMPENSATION AND BENEFITS: Pay Range: Software ...

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Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in California? The most popular types of Application Support Engineer jobs in California are:
What are popular job titles related to Remote Application Support Engineer jobs in California? For Remote Application Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in California look for? The top searched job categories for Remote Application Support Engineer jobs in California are:
What cities in California are hiring for Remote Application Support Engineer jobs? Cities in California with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you
Infographic showing various Remote Application Support Engineer job openings in California as of May 2026, with employment types broken down into 2% As Needed, 37% Full Time, 56% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Operations Manager - Web Application & Product Operations

Abbott

Los Angeles, CA • Remote

Full-time

Posted 15 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

146th of 516 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Role Overview

The Senior Operations Manager leads the endtoend operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations, release readiness, and hypercare management. This role is accountable for ensuring the reliability, performance, and operational excellence of web and remote care applications while partnering closely with Tier 1 Support, Software Development, SRE, DevOps, Systems Engineering, QA, and other crossfunctional teams. It also includes global coordination with teams in Malaysia and Ireland to drive seamless, unified operational execution.

Key Responsibilities

Tier 2 Operations

  • Lead a global Tier 2 support organization responsible for troubleshooting, incident resolution, and service restoration of customer-facing web applications.
  • Own escalations from Tier 1 and collaborate with Engineering/Dev teams for root cause analysis and permanent fixes.
  • Define and optimize incident response processes, SLAs/OLAs, runbooks, and operational dashboards.
  • Drive operational KPIs such as MTTR, incident reduction, availability, and performance.

Change Request & Release Governance

  • Manage the intake, prioritization, and approval process for change requests across multiple product lines.
  • Partner with Product and Engineering teams to align change requests with product roadmaps and release cycles.
  • Operate the Change Advisory Board (CAB) and ensure compliance with internal controls and audit requirements.
  • Track changes from request through deployment, ensuring proper testing, documentation, and rollback planning.

Product Operations

  • Act as the operational bridge between Product Management and Engineering to ensure seamless release execution and customer experience.
  • Establish operational readiness standards (capacity, observability, supportability, documentation).
  • Develop and maintain KPIs, service metrics, and user-impact dashboards.
  • Drive business continuity planning and operational risk assessments for product portfolios.

Hypercare Management

  • Plan and run Hypercare for major releases, migrations, or customer-impacting initiatives.
  • Coordinate cross-functional activities with Support, Engineering, QA, and SRE to ensure real-time monitoring, rapid issue triage, and clear communication.
  • Create Hypercare playbooks, staffing plans, and reporting mechanisms for leadership visibility.
  • Lead daily war rooms and ensure smooth transition back to steady-state operations.

Leadership & Cross-Functional Collaboration

  • Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists.
  • Partner closely with Malaysia and Irelandbased teams to support and drive business needs.
  • Build strong partnerships with Technical Program Managers, Engineering leaders, PMs, and Customer Support.
  • Drive continuous improvement initiatives in automation, monitoring, process efficiency, and customer experience.
  • Communicate operational status, risks, and escalations to executive leadership.

Qualifications

  • 10+ years of experience in software operations, production support, or technical program management.
  • Strong understanding of web application architecture, APIs, distributed systems, and cloud platforms (AWS/Azure/GCP).
  • Demonstrated expertise in highseverity incident management and postmortem processes.
  • Experience managing Change Request or Release Management processes in an agile environment.
  • Excellent analytical skills with proficiency in monitoring/logging tools (e.g., New Relic, Datadog, Splunk, Grafana).
  • Proven ability to influence cross-functional teams and communicate with senior leadership.
  • Strong organizational, problem-solving, and decision-making abilities.

Preferred Qualifications

  • Background in customer-facing product operations.
  • Familiarity with ITIL processes, SRE practices, or ISO/SOC compliance.
  • Experience managing global teams and 247 operational models.

The base pay for this position is

-

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Product DevelopmentDIVISION:CHR Corporate Human ResourcesLOCATION:United States > Sylmar : 13150 Telfair AvenueADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 5 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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