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Remote Amazon Connect Jobs (NOW HIRING)

divvyDOSE

Lead AI ML Engineer - AWS Connect - Remote

$112K - $193K/yr

Design and manage Amazon Connect contact flows (IVR & chat) * Build Lambda-based integrations for backend APIs * Integrate with Lex bots and external systems * Optimize routing, queues, and call ...

STI

AWS expert

Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... Evaluating the current system and defining the optimal Amazon Connect architecture. * Designing a ...

Miratech

AWS Infrastructure Engineer

Yakima, WA · Remote

$107K - $141K/yr

Deploy and manage Amazon Connect environments across Dev, Staging, and Production * Utilize AWS ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...

Miratech

AWS Infrastructure Engineer

Yakima, WA · Remote

$107K - $141K/yr

Deploy and manage Amazon Connect environments across Dev, Staging, and Production * Utilize AWS ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...

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All JobsRemote Amazon Connect Jobs

Remote Amazon Connect information

See salary details

$64.5K

$115.6K

$152.5K

How much do remote amazon connect jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote amazon connect in the United States is $115,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $142,500.00 per year, depending on experience, location, and employer.

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
More about Remote Amazon Connect jobs
What cities are hiring for Remote Amazon Connect jobs? Cities with the most Remote Amazon Connect job openings:
What are the most commonly searched types of Amazon Connect jobs? The most popular types of Amazon Connect jobs are:
What states have the most Remote Amazon Connect jobs? States with the most job openings for Remote Amazon Connect jobs include:
What job categories do people searching Remote Amazon Connect jobs look for? The top searched job categories for Remote Amazon Connect jobs are:
Remote Amazon Connect jobs near you
Infographic showing various Remote Amazon Connect job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $115,565 per year, or $55.6 per hour.
Presales Solution Architect - Amazon Connect

Presales Solution Architect - Amazon Connect

TTEC Digital

Austin, TX • Remote

$64.50 - $85/hr

Full-time

Posted 18 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice.  This is a 100% remote role based in North America.  
 
We currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services.  
 
Your knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.    
What you'll be doing
  • Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers  
  • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution  
  • Design innovative solutions based on customer needs, requirements, and input that incorporate   
  • Lead technical discovery with customers during the sales cycle  
  • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience  
  • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning  
  • Develop Presentations, Proposals, and Workshops based on customer need  
  • Educate customers, partners, and peers on the value and benefits of AWS  
  • Create Statements of Work that will implement the vision of the customer   
  • Lead Workshops with Customers and Prospects on AWS  
  • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders  
  • Contribute to and leverage TTEC’s Solution Frameworks   
  • Provide support for RFP Response   
  • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio   
  • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more  
What skills you will bring:
  • 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)  
  • 3+ years of expertise in Amazon Connect and AWS  
  • 7+ years of experience in information technology or application development  
  • Relevant Certifications or Accreditations in AWS   
  • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals   
  • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences  
  • Experience working with Customers and Partners   
  • Ability to travel up to 30% for Customer and Partner meetings 
#LI-JF1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.