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Remote Amazon Connect Jobs in Washington (NOW HIRING)

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business ... remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

Ad Hoc

Engineering Manager, O&M

Mclean, VA · Remote

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Senior Systems Engineer

Mclean, VA · Remote

$105K - $144K/yr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Senior Site Reliability Engineer

Mclean, VA · Remote

$57.50 - $76.50/hr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Lead Systems Engineer

Mclean, VA · Remote

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Site Reliability Engineer

Mclean, VA · Remote

$57.50 - $76.50/hr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Senior Kubernetes / EKS Engineer

Mclean, VA · Remote

$105K - $145K/yr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Platform Engineer

Mclean, VA · Remote

Platform Engineer Job number: 882 This is a remote position. Ad Hoc is a technology company that ... We've helped build products that connect Veterans to tailored services, help millions access ...

Ad Hoc

Monitoring & Observability Lead

Mclean, VA · Remote

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Ad Hoc

Senior DevSecOps Engineer

Mclean, VA · Remote

$115K - $158K/yr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

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All JobsAmazon Connect JobsRemote Amazon Connect JobsRemote Amazon Connect Jobs in Washington

Remote Amazon Connect information

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are the most commonly searched types of Amazon Connect jobs in Washington? The most popular types of Amazon Connect jobs in Washington are:
What are popular job titles related to Remote Amazon Connect jobs in Washington? For Remote Amazon Connect jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Connect jobs in Washington look for? The top searched job categories for Remote Amazon Connect jobs in Washington are:
What cities in Washington are hiring for Remote Amazon Connect jobs? Cities in Washington with the most Remote Amazon Connect job openings:
Remote Amazon Connect jobs near you

Gen AI CCAS Application Developer

System One

Gaithersburg, MD • Remote

$56.23 - $63/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Job Title: Gen AI CCAS Application Developer Location: Gaithersburg, MD Type: Contract Compensation: $56.23 - $63.00 Work Model: Remote Hours: 40.0 Security Clearance: Public Trust

Responsibilities

  • Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.
  • Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service, and escalation processes.
  • Configure Contact Lens for real-time and post-contact analytics, transcription, sentiment analysis, and redaction.
  • Implement Amazon Q for knowledge sources, guided workflows, and agent-assisted experiences.
  • Configure S3 storage for call and chat transcripts with encryption and retention policies.
  • Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
  • Implement OpenSearch indexing, keyword and vector queries, and synchronization triggers.
  • Build retrieval-augmented generation pipelines to enhance agent assist and knowledge base.
  • Apply structured logging, tests, error handling, and cost/performance safeguards.
  • Implement AI guardrails, prompt templates, and perform output evaluation for safety and accuracy.
  • Enforce PII minimization and redaction policies in logs.
  • Participate in threat modeling; support remediation efforts for contact center integrations.
  • Support CloudFront and WAF configurations for web chat security.
  • Develop APIs and event hooks for passing conversation context between web chat, Amazon Connect, and AI services.
  • Maintain CI/CD pipelines, documentation, runbooks, and architecture diagrams.
  • Create and monitor CloudWatch dashboards and alarms for key contact center metrics.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master’s with 2+ years of software development experience including Python and AWS Lambda troubleshooting.
  • Hands-on experience with Amazon Connect setup, including contact flows, routing, queues, and channel integration.
  • Experience integrating Lex V2 bots with Amazon Connect flows.
  • Knowledge of conversational AI design, slot elicitation, error recovery, and fallback patterns.
  • Proficiency with Infrastructure as Code (CloudFormation) and Git-based CI/CD workflows.
  • Strong security knowledge: IAM, encryption at rest (KMS), and secure logging/monitoring.
  • Excellent written and verbal communication skills for documenting designs and explaining technical choices.
  • US Citizen able to obtain a Public Trust clearance.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-M2 #LI-HJA

Ref: #851-Rockville-S1