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Remote Amazon Connect Jobs in Renton, WA (NOW HIRING)

ZipRecruiter

Senior Software Engineer, Big Data

Seattle, WA · Remote

$140K - $200K/yr

To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading ... Familiarity with Apache Hudi, Apache Beam, Apache Flink, Google Cloud Dataflow, Amazon Kinesis Data ...

ZipRecruiter

Senior Software Engineer, Big Data

Seattle, WA · Remote

$140K - $200K/yr

To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading ... Familiarity with Apache Hudi, Apache Beam, Apache Flink, Google Cloud Dataflow, Amazon Kinesis Data ...

ZipRecruiter

Senior Software Engineer, Big Data

Seattle, WA · Remote

$140K - $200K/yr

To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading ... Familiarity with Apache Hudi, Apache Beam, Apache Flink, Google Cloud Dataflow, Amazon Kinesis Data ...

ZipRecruiter

Senior Software Engineer, Big Data

Seattle, WA · Remote

$140K - $200K/yr

To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading ... Familiarity with Apache Hudi, Apache Beam, Apache Flink, Google Cloud Dataflow, Amazon Kinesis Data ...

City of Sumner, WA

Emergency Manager

Sumner, WA · On-site +1

$100K - $125K/yr

City of Sumner - City Hall, WA Job Type: Full-Time Permanent Remote Employment: Flexible/Hybrid Job ... Pepper, Amazon.com, and Dillanos Coffee Roasters. With a downtown Sound Transit station with buses ...

City of Sumner, WA

City Attorney

Sumner, WA · On-site +1

$222K - $236K/yr

City of Sumner - City Hall, WA Job Type: Full-Time Permanent Remote Employment: Flexible/Hybrid Job ... Pepper, Amazon.com, and Dillanos Coffee Roasters. With a downtown Sound Transit station with buses ...

All JobsAmazon Connect JobsRemote Amazon Connect JobsRemote Amazon Connect Jobs in Renton, WA

Remote Amazon Connect information

See Renton, WA salary details

$72.6K

$130K

$171.5K

How much do remote amazon connect jobs pay per year?

As of Jun 16, 2026, the average yearly pay for remote amazon connect in Renton, WA is $129,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $160,300.00 per year, depending on experience, location, and employer.

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are popular job titles related to Remote Amazon Connect jobs in Renton, WA? For Remote Amazon Connect jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Connect jobs in Renton, WA look for? The top searched job categories for Remote Amazon Connect jobs in Renton, WA are:
Remote Amazon Connect jobs near you

Solutions Architect Amazon Connect

Globenet Consulting Corp

Lynnwood, WA • Remote

$70 - $100/hr

Full-time

Posted 29 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Solutions Architect Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  • Architect and implement Amazon Connect contact center solutions end-to-end
  • Design and configure contact center capabilities, including:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
  • Enable omnichannel experiences (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Provide guidance on best practices for scalability, reliability, security, and cost optimization
  • Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
  • 5+ years in solutions architecture and/or contact center technologies
  • Proven hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems and APIs
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Strong communication, stakeholder engagement, and solution presentation skills
  • AWS Certified Solutions Architect Professional
Preferred Skills (Nice to Have)
  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Background in consulting, startup, or innovation environments
Why Join Us
  • Work on modern, cloud-native contact center solutions
  • High-impact role with ownership and hands-on delivery
  • Variety of initiatives across multiple industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility
Who Should Apply
  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals seeking variety without early-stage startup risk
Ready to make an impact? Apply now and join us on our journey!

This is a remote position.