2

Remote Amazon Connect Jobs in Washington (NOW HIRING)

Lead DevOps Automation Engineer

Arlington, VA · On-site +1

$60.75 - $83/hr

hackajob is collaborating with Excella to connect them with exceptional professionals for this role ... Lead DevOps Automation Engineer Arlington, Virginia, United States, Remote Flexible Excella is a ...

Senior DevOps Automation Engineer

Arlington, VA · On-site +1

$149K - $192K/yr

hackajob is collaborating with Excella to connect them with exceptional professionals for this role ... Senior DevOps Automation Engineer Arlington, Virginia, United States, Remote Flexible Excella is a ...

Showing results 41-42

Remote Amazon Connect information

What is a remote Amazon Connect?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What are the key skills and qualifications needed to thrive as a remote Amazon Connect specialist?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are the most commonly searched types of Amazon Connect jobs in Washington?

The most popular types of Amazon Connect jobs in Washington are:

What cities in Washington are hiring for Remote Amazon Connect jobs?

Cities in Washington with the most Remote Amazon Connect job openings:

Lead DevOps Automation Engineer

Excella

Arlington, VA • On-site, Remote

$60.75 - $83/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago


Job description

hackajob is collaborating with Excella to connect them with exceptional professionals for this role.

Lead DevOps Automation Engineer

Arlington, Virginia, United States, Remote Flexible

Excella is a transformative technology firm that helps organizations unlock new possibilities. We believe the key to helping clients challenge the status quo and reach new heights lies in our talented people. That’s why we’re committed to developing talent and providing opportunities for career growth at every stage. Join our collaborative team dedicated to solving complex problems with sustainable solutions while building your future as a leader. At Excella, you’re empowered to make lasting impact, turning today’s challenges into tomorrow’s mission successes.

  • Workplace locations look different for everyone. Excellians are a distributed workforce and whether you're working from your home office or a client site, we support a flexible work/life integration regardless of your location.
  • We offer top of industry medical, dental, and vision benefits with multiple options to choose from such as an employer-contributed health savings account, infertility coverage, and orthodontia so you can select the plan that works best for you.
  • Regardless of what stage of life you’re in, Excella wants to support you. We provide 8 weeks of Parental Leave, discounted pet insurance, and a Care.com membership with 3 back-up emergency child or elder care days annually – all available to you on your first day.
  • Starting day one, every employee is bonus eligible and receives 15 days of paid vacation, 6 federal holidays, and 4 floating holidays.
  • Doing your best work means having the best tools! Excella’s TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we’ll even give you the original device to keep for your personal use!
  • With Excella’s Annual Internet Reimbursement benefit, all employees receive an additional $25 per month to help offset the cost of internet access. This initiative reflects our commitment to supporting you in staying connected and productive, no matter where you work.
  • We'll invest in your career by providing 3 days of paid professional development every year, including an allowance for registration fees to attend classes, conferences, or obtain professional certifications.
  • We encourage mindfulness and overall well-being through employee wellness events, a HeadSpace membership, as well as access to TalkSpace and mental health coverage through our medical plans.

Overview 

Lead DevOps Automation Engineers at Excella provide technical leadership and mentorship in designing and optimizing Continuous Delivery (CD) solutions. They drive strategic decision-making around DevOps automation, cloud security, and infrastructure as code, ensuring teams deliver high-quality software efficiently and securely.  
 

Responsibilities: 
 

  • Lead the design and implementation of enterprise DevOps solutions, aligning with business goals.  
  • Define and enforce DevOps best practices across multiple teams, optimizing pipelines for scalability and efficiency.  
  • Architect and manage automated infrastructure deployment in cloud environments.  
  • Guide security integration into CI/CD pipelines, ensuring compliance with industry standards.  
  • Optimize test automation strategies to enhance system reliability and deployment confidence.  
  • Develop test data management solutions, ensuring high-quality data for automated testing.  
  • Influence tooling and technology choices for version control, CI/CD, and infrastructure automation.  
  • Provide mentorship and technical guidance to other DevOps Engineers.  
  • Communicate DevOps strategy and progress to stakeholders and clients.  

Qualifications: 
 

  • 6+ years of experience in DevOps, automation, or cloud engineering.  
  • Proven leadership experience in enterprise-level automation solutions.  
  • Expertise in CI/CD tools (GitLab, Jenkins, Bamboo, CircleCI, TravisCI).  
  • Advanced scripting and automation skills in Python, Ruby, Go, Node.js, C#.  
  • Strong understanding of cloud security, IAM, and network access management in AWS and/or Azure.  
  • Strong Command-line skills with Bash or PowerShell for operating system management with skills in package management, service configuration, logging, process/resource monitoring, and network configuration.  
  • Established experience creating, deploying, and orchestrating code changes using tools such as: Docker, Kubernetes, Docker Swarm, Elastic Container Service  
  • Experience in Amazon Web Services (AWS) and Azure. Should demonstrate skill with network and access security and the deployment via code of modern web and data applications and their constituent infrastructure   
  • Strong background in configuration management tools (Ansible, Chef, Puppet, Packer).  
  • Familiarity with DORA metrics, DevOps Research and Assessment, and Agile methodologies.  
  • Excellent communication skills, with experience engaging executive stakeholders and decision-makers.  

This range represents the minimum and maximum base salary that Excella reasonably and in good faith expects to pay for this role. Actual compensation within the range will depend on factors such as skills, experience, training, certifications, and organizational needs. It is not typical for an individual to be hired at or near the top or bottom of the range. 
 
Your pay also includes the opportunity for an annual bonus in addition to the base salary. This variable pay opportunity is dependent upon the attainment of shared firmwide goals and objectives as determined by Excella’s Executive Team. Certain eligibility and pro-ration rules apply. 

Should your experience and knowledge qualify you for a different position or title within Excella, we may consider you for positions that better align with your qualifications. In that case, we will provide the range for those positions as well. 

Pay Range
$149,469—$213,019 USD