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Remote Amazon Connect Jobs in Newark, NJ (NOW HIRING)

Boll & Branch

Sr. Manager, Amazon (Remote)

Summit, NJ · Remote

$100K - $150K/yr

Build clear visibility into on-platform performance beyond top-line sales, and select and operate the marketplace tools that support it. * Connect Amazon insights to DTC and other channels so demand ...

Boll & Branch

Sr. Manager, Amazon (Remote)

New York, NY · Remote

$100K - $150K/yr

Build clear visibility into on-platform performance beyond top-line sales, and select and operate the marketplace tools that support it. * Connect Amazon insights to DTC and other channels so demand ...

Clicks Talent

Influencer & Talent Agent

New York, NY · On-site +1

$1.0K - $10K/mo

Remote (Work from Anywhere) Job Type: ⏰ Full-Time Freelance Contract (Flexible Hours ... We connect iconic brands-including Amazon, Warner Bros. , Uber Eats, Sony Music, Skechers, and The ...

Nen Creative

Creative Producer

New York, NY · Remote

$80K - $100K/yr

This is a remote role . What You'll DoNew Business & Scoping * Lead new opportunities from ... Ability to connect business goals with creative strategy and execution * Strong judgment across ...

Trafilea

Growth Product Expert - Loyalty

New York, NY · On-site +1

Be part of a dynamic, diverse, and talented global team. 100% Remote, USD competitive salary, paid ... connect with customer needs. * Run agile practices (sprints, stand-ups, retros) to keep squads ...

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All JobsAmazon Connect JobsRemote Amazon Connect JobsRemote Amazon Connect Jobs in Newark, NJ

Remote Amazon Connect information

See Newark, NJ salary details

$67.4K

$120.8K

$159.5K

How much do remote amazon connect jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote amazon connect in Newark, NJ is $120,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,900.00 and $149,000.00 per year, depending on experience, location, and employer.

What is a remote Amazon Connect?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What are the key skills and qualifications needed to thrive as a remote Amazon Connect specialist?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are popular job titles related to Remote Amazon Connect jobs in Newark, NJ?

For Remote Amazon Connect jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Connect jobs in Newark, NJ look for?

The top searched job categories for Remote Amazon Connect jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Remote Amazon Connect jobs?

Cities near Newark, NJ with the most Remote Amazon Connect job openings:

Remote Amazon Connect jobs near you

Amazon Connect -Agentic Voice AI

New York, NY • Remote

vaaridatech
See more jobs at vaaridatechexternal

Other

Posted 2 days ago

New

Job description

Role : Lead Architect - Amazon Connect / Amazon Lex / Agentic Voice AI
Location: REMOTE
Job Type- W2 Contract

Job description Below

Client is seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intelligent voice and digital engagement solutions. This role requires hands-on experience architecting cloud-native solutions on AWS, integrating AI agents with enterprise systems, enabling autonomous and assisted customer journeys, and providing technical leadership across cross-functional teams. The candidate should possess strong stakeholder management skills and a proven track record delivering scalable, secure, and highly available contact center platforms. 

Key Requirements
• 10+ years of overall technology experience with 5+ years in Contact Center and Conversational AI architecture
• Hands-on expertise with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
• Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
• Strong knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
• Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
• Expertise in architecting voice, chat, IVR, self-service, and omni channel customer engagement solutions
• Strong AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services
• Experience integrating contact center platforms with CRM, ERP, customer data platforms, and third-party applications
• Proven ability to design scalable, secure, and highly available cloud-native architectures
• Strong understanding of contact center KPIs, customer journey design, routing strategies, and workforce optimization concepts
• Experience defining solution blueprints, technical standards, governance frameworks, and best practices
• Ability to lead architecture reviews, technical workshops, and executive-level discussions
• Experience managing onshore/offshore engineering teams and mentoring solution architects and developers
• Strong communication, presentation, stakeholder management, and client-facing consulting skills
• AWS certifications such as AWS Solutions Architect Professional or AWS Machine Learning Specialty preferred
• Prior experience in financial services, healthcare, insurance, telecom, or large enterprise contact center environments preferred

Preferred Skills
• Amazon Bedrock
• Knowledge Bases and RAG
• Real-time Agent Assist
• Contact Center Analytics and Reporting
• Speech Analytics and Sentiment Analysis
• Multi-Agent Orchestration
• AI Governance and Responsible AI
• CI/CD and DevSecOps on AWS
• Salesforce, ServiceNow, or Dynamics CRM integrations