REMOTE Job Type- W2 Contract Below Client is seeking a Lead Architect with deep expertise in Amazon ... Expertise in architecting voice, chat, IVR, self-service, and omni channel customer engagement ...
New
Quick apply
REMOTE Job Type- W2 Contract Below Client is seeking a Lead Architect with deep expertise in Amazon ... Expertise in architecting voice, chat, IVR, self-service, and omni channel customer engagement ...
New
AWS Connect Developer
Jersey City, NJ · Remote
$60 - $65/hr
Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · ...
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AWS Connect Developer
Jersey City, NJ · Remote
$60 - $65/hr
Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · ...
Senior Product Manager
Jersey City, NJ · On-site +1
$50 - $60/hr
... to Amazon Connect, with a specific focus on healthcare payer operations. This role will be ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...
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Senior Product Manager
Jersey City, NJ · On-site +1
$50 - $60/hr
... to Amazon Connect, with a specific focus on healthcare payer operations. This role will be ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...
VP of Engineering
New York, NY · On-site +1
$200K/yr
... Meta, Google, Amazon) or a major fintech - and now wants ownership, speed, and impact over ... New products get greenlit and shipped in weeks, not quarters - AI chat, partner APIs, research ...
VP of Engineering
New York, NY · On-site +1
$200K/yr
... Meta, Google, Amazon) or a major fintech - and now wants ownership, speed, and impact over ... New products get greenlit and shipped in weeks, not quarters - AI chat, partner APIs, research ...
... Amazon, DoorDash, and Decathlon through our mobile app, web platform, and API. We're a remote ... We'd love to chat and see if you could be a great fit. Benefits * Work flexibly: 3 days in the ...
Quick apply
... Amazon, DoorDash, and Decathlon through our mobile app, web platform, and API. We're a remote ... We'd love to chat and see if you could be a great fit. Benefits * Work flexibly: 3 days in the ...
Remote Amazon Chat information
See Newark, NJ salary details
$67.4K - $75.8K
6% of jobs
$75.8K - $84.2K
4% of jobs
$84.2K - $92.5K
4% of jobs
$99.8K is the 25th percentile. Wages below this are outliers.
$92.5K - $100.9K
12% of jobs
$100.9K - $109.3K
15% of jobs
The median wage is $116K / yr.
$109.3K - $117.6K
11% of jobs
$117.6K - $126K
9% of jobs
$126K - $134.4K
2% of jobs
$134.4K - $142.7K
7% of jobs
$145.9K is the 75th percentile. Wages above this are outliers.
$142.7K - $151.1K
13% of jobs
$151.1K - $159.5K
17% of jobs
$67.4K
$120.8K
$159.5K
How much do remote amazon chat jobs pay per year?
As of Aug 29, 2026, the average yearly pay for remote amazon chat in Newark, NJ is $120,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,900.00 and $149,000.00 per year, depending on experience, location, and employer.
What is a remote Amazon Chat?
A Remote Amazon Chat job involves assisting Amazon customers through online chat platforms rather than phone or in-person communication. Employees in this role handle customer inquiries, resolve issues, and provide information about orders, products, and services. These positions are typically part of Amazon's customer service team and can be performed from home, offering flexibility and the ability to work from almost anywhere. Remote Amazon Chat agents need strong communication skills, proficiency with computers, and the ability to multitask in a fast-paced environment.
What are the key skills and qualifications needed to thrive as a remote Amazon Chat support representative?
To thrive as a Remote Amazon Chat Support Representative, you need strong written communication skills, customer service experience, and basic computer literacy, typically with at least a high school diploma. Familiarity with Amazon's internal chat systems, CRM software, and ticketing tools is often required. Outstanding problem-solving abilities, patience, and multitasking skills set top performers apart in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective handling of multiple inquiries in a fast-paced remote environment.
What are the main challenges faced by remote Amazon Chat representatives working from home?
Remote Amazon Chat representatives often face challenges such as maintaining high productivity in a home environment and managing multiple customer conversations simultaneously. Because interactions occur exclusively through chat, representatives must communicate clearly and efficiently while handling several chats at once. Staying updated with Amazon’s evolving policies and troubleshooting procedures is also essential, as is collaborating effectively with remote team members and supervisors through digital platforms. Having a reliable internet connection and a quiet workspace can help overcome many of these challenges.
What is the difference between Remote Amazon Chat vs Remote Amazon Customer Service Representative?
| Aspect | Remote Amazon Chat | Remote Amazon Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications | Same as Amazon Chat, often requires customer service experience |
| Work Environment | Online chat platform, remote from home | Online chat, phone, or email support from home |
| Employer & Industry | Amazon, e-commerce | Amazon, e-commerce |
| Search & Comparison Intent | Customer support via chat | Customer support via chat, phone, or email |
Remote Amazon Chat primarily involves handling customer inquiries through live chat, focusing on quick, written communication. Remote Amazon Customer Service Representative may include chat, phone, or email support, often requiring broader customer service skills. Both roles are remote, work for Amazon, and serve similar customer support functions, but the chat role is more specialized in live chat interactions.
What are popular job titles related to Remote Amazon Chat jobs in Newark, NJ?
For Remote Amazon Chat jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Chat jobs in Newark, NJ look for?
The top searched job categories for Remote Amazon Chat jobs in Newark, NJ are:
Other
Posted 3 days ago
New
Job description
Role : Lead Architect - Amazon Connect / Amazon Lex / Agentic Voice AI
Location: REMOTE
Job Type- W2 Contract
Job description Below
Client is seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intelligent voice and digital engagement solutions. This role requires hands-on experience architecting cloud-native solutions on AWS, integrating AI agents with enterprise systems, enabling autonomous and assisted customer journeys, and providing technical leadership across cross-functional teams. The candidate should possess strong stakeholder management skills and a proven track record delivering scalable, secure, and highly available contact center platforms.
Key Requirements
• 10+ years of overall technology experience with 5+ years in Contact Center and Conversational AI architecture
• Hands-on expertise with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
• Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
• Strong knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
• Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
• Expertise in architecting voice, chat, IVR, self-service, and omni channel customer engagement solutions
• Strong AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services
• Experience integrating contact center platforms with CRM, ERP, customer data platforms, and third-party applications
• Proven ability to design scalable, secure, and highly available cloud-native architectures
• Strong understanding of contact center KPIs, customer journey design, routing strategies, and workforce optimization concepts
• Experience defining solution blueprints, technical standards, governance frameworks, and best practices
• Ability to lead architecture reviews, technical workshops, and executive-level discussions
• Experience managing onshore/offshore engineering teams and mentoring solution architects and developers
• Strong communication, presentation, stakeholder management, and client-facing consulting skills
• AWS certifications such as AWS Solutions Architect Professional or AWS Machine Learning Specialty preferred
• Prior experience in financial services, healthcare, insurance, telecom, or large enterprise contact center environments preferred
Preferred Skills
• Amazon Bedrock
• Knowledge Bases and RAG
• Real-time Agent Assist
• Contact Center Analytics and Reporting
• Speech Analytics and Sentiment Analysis
• Multi-Agent Orchestration
• AI Governance and Responsible AI
• CI/CD and DevSecOps on AWS
• Salesforce, ServiceNow, or Dynamics CRM integrations