Shopper Activation Manager
Franklin, TN · On-site +1
... e.g., Amazon Ads, Walmart Connect, Kroger Precision Marketing). * 2+ years of client-side ... remote work. Employment Type: FULL_TIME
Shopper Activation Manager
Franklin, TN · On-site +1
... e.g., Amazon Ads, Walmart Connect, Kroger Precision Marketing). * 2+ years of client-side ... remote work. Employment Type: FULL_TIME
Remote Amazon Connect information
What is a Remote Amazon Connect job?
A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.
What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?
| Aspect | Remote Amazon Connect | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Basic technical knowledge, customer service skills | High school diploma or equivalent, customer service experience |
| Work Environment | Cloud-based contact center platform, remote setup | Home office or call center, remote or hybrid |
| Industry Usage | Used by companies implementing Amazon Connect for customer interactions | Used across various industries for customer support roles |
| Job Focus | Managing Amazon Connect platform, technical troubleshooting | Handling customer inquiries, resolving issues |
Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.
What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?
Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.
What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?
To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are the most commonly searched types of Amazon Connect jobs in Tennessee? The most popular types of Amazon Connect jobs in Tennessee are:
What are popular job titles related to Remote Amazon Connect jobs in Tennessee? For Remote Amazon Connect jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Connect jobs in Tennessee look for? The top searched job categories for Remote Amazon Connect jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Amazon Connect jobs? Cities in Tennessee with the most Remote Amazon Connect job openings:
Mars Inc. rating
7.6
Based on 38 frontline employees who took The Breakroom Quiz
116th of 383 rated food and drinks producers
Job description
Job Description:
The Shopper Activation Manager will lead and ownonsite andoffsitemediastrategy and executionwithin their respective Retailer's Media Networkto support sales objectives and financial targets. This includesmanaging the relationship with the Retailer's Ads/MarketingTeamand supporting respectiveMars accountteamto define and deliver activation plansacrossin store,media, merchplacements, search, andotherretailer media capabilities.They will be the leader and single point foractivationstrategyand execution,working withourAgency of Record,Marketing, and National Media Managers to deliver integrated full funnel plans.
The Activation Manager will reportintoCustomer Account Teamleadershipto ensure activation plans align withRetailerJoint Business Plans andsupport delivery of sales targets. Thisassociatewill also collaborate with National and Brand Teamsto ensure full funnel integrated planning and optimization occurs acrosspurchase funnel.
There are three Manager positions across our Shopping Activation teams in Grocery, Value & Specialty, and Drug & Mass channels. We will consider your experience and our customer needs for the best fit for the role throughout this process.
What are we looking for?
Minimum Qualifications:
ABachelor's Degreeand at least 4 years of experience in the CPG or retail media industry.
Proven analytical skills with at least 2 years of experience interpreting sales data, campaign performance, or other relevant metrics to drive business decisions.
Preferred Qualifications:
3+ years of experience directly managing retail media programs (e.g., Amazon Ads, Walmart Connect, Kroger Precision Marketing).
2+ years of client-side experience within a CPG company's sales, marketing, or eCommerce team.
Strong understanding of the digital media landscape, including search, display, and social media advertising.
What will be your key responsibilities?
Own the day-to-day Retailer Marketing Team relationship, including annual Joint Business Planning
Ownthe planningand execution of retail media, shopper, and in-store programs at Key Account Retailer, in partnership w/ customer team. There will be a high level ofresponsibility:be hands-to-keyboard for search campaign management, and work with our Agency of Record on display media campaigns
Own the day-to-day relationship with our Agency of Record
Support Sales Account Teams in delivering business targets with integrated activation plans
Work collaboratively alongside peers who do similar workonother customers, as well as cross-functional partners in functions like Finance and Brand Marketing
Coach and teach best practices to a range of sales associates with varying levels of knowledge on paid search, display media, and digital coupons
Work with National Media and Recruitment Team on full funnel campaign integration and campaign connection
Own budget and purchase order/invoice management, planning, and execution for all retail media investment, including funding changes and reporting to centralized forums
What can you expect from Mars?
Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
This role is based in one of our offices with regular in-office collaboration expected. Flexibility is a key enabler, empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.
Employment Type: FULL_TIMEWhat Mars Inc. employees say
Pay
Benefits
Hours and flexibility
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