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Remote Amazon Connect Jobs in Atlanta, GA (NOW HIRING)

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SMB Account Executive

Atlanta, GA · Remote

Remote role in the USA Role Overview This is a high-velocity, phone-first sales role for an ... You'll own a high-volume pipeline of US e-commerce SMBs - Amazon, Shopify, Walmart, and DTC brands ...

Polar Analytics

Strategic Partnership Manager

Atlanta, GA · Remote

$84K - $85K/yr

We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo ... We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard ...

All JobsAmazon Connect JobsRemote Amazon Connect JobsRemote Amazon Connect Jobs in Atlanta, GA

Remote Amazon Connect information

See Atlanta, GA salary details

$62K

$111.1K

$146.7K

How much do remote amazon connect jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote amazon connect in Atlanta, GA is $111,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,800.00 and $137,000.00 per year, depending on experience, location, and employer.

What is a remote Amazon Connect?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What are the key skills and qualifications needed to thrive as a remote Amazon Connect specialist?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are the most commonly searched types of Amazon Connect jobs in Atlanta, GA?

The most popular types of Amazon Connect jobs in Atlanta, GA are:

What are popular job titles related to Remote Amazon Connect jobs in Atlanta, GA?

For Remote Amazon Connect jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Connect jobs in Atlanta, GA look for?

The top searched job categories for Remote Amazon Connect jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Amazon Connect jobs?

Cities near Atlanta, GA with the most Remote Amazon Connect job openings:

Remote Amazon Connect jobs near you
Infographic showing various Remote Amazon Connect job openings in Atlanta, GA as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $111,134 per year, or $53.4 per hour.

AWS Connect Developer - Remote

Volantsoft Inc

Lawrenceville, GA • Remote

Full-time

Re-posted 3 days ago

Job description

Job Title:  AWS Connect Developer
Location: 100% Remote
Duration: Long Term Project
 
Position Description:

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
 
Key Responsibilities
  • Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
  • Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
  • Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
  • Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
  • Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
  • Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
  • Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
  • Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
  • Troubleshoot issues, optimize integrations, and deliver continuous improvements.
 
Required Qualifications
  • 10+ years of software development experience, including 5+ years in Amazon Connect development.
  • Strong Node.js development skills (backend services, APIs, integrations).
  • Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
  • Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
  • Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
  • Solid understanding of IAM security, role-based access, and compliance requirements.
 
Preferred Skills
  • Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
  • Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
  • Background in contact center technologies such as Avaya, Genesys, or Twilio. 
Mohith AT volantsoft DOT com