ZipRecruiter

Log In

2

Remote Amazon Connect Jobs in Texas (NOW HIRING)

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... to Amazon Connect, with a specific focus on healthcare payer operations. This role will be ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...

TTEC Digital

AWS Sr. Developer Node.js/TypeScript

Austin, TX · On-site +1

$115K - $135K/yr

This is a remote role based in the United States. As a core member of our Managed Services Practice ... Background in Amazon Connect or contact center technology. * Experience designing and integrating ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · On-site +1

$145K - $165K/yr

... first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · Remote

$145K - $165K/yr

... first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

TTEC Digital

AWS Software Developer

Austin, TX · Remote

$90K - $115K/yr

... Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved ... LI-Remote This position is eligible to participate in an annual incentive program. Actual ...

TTEC Digital

AWS Software Developer

Austin, TX · On-site +1

$90K - $115K/yr

... Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved ... LI-Remote This position is eligible to participate in an annual incentive program. Actual ...

TTEC Digital

AWS Inside Sales Representative

Austin, TX · On-site +1

$60K - $80K/yr

... offerings, especially Amazon Connect and AI-driven solutions • Collaborate across sales ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

next page

Showing results 1-20

All JobsAmazon Connect JobsRemote Amazon Connect JobsRemote Amazon Connect Jobs in Texas

Remote Amazon Connect information

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are the most commonly searched types of Amazon Connect jobs in Texas? The most popular types of Amazon Connect jobs in Texas are:
What are popular job titles related to Remote Amazon Connect jobs in Texas? For Remote Amazon Connect jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Connect jobs in Texas look for? The top searched job categories for Remote Amazon Connect jobs in Texas are:
What cities in Texas are hiring for Remote Amazon Connect jobs? Cities in Texas with the most Remote Amazon Connect job openings:
Remote Amazon Connect jobs near you
AWS Connect Admin/IVR Developer-Remote

AWS Connect Admin/IVR Developer-Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a AWS Connect Admin/ IVR Developer
Details:
AWS Connect Admin/Developer(IVR)
Location: Remote
Duration: 6-12 months
Mandatory Skills: IVR Developer/Admin with recent AWS connect exp.
Job description:
Summary: An AWS Connect/IVR Developer & Admin responsible for designing, developing, and implementing cloud contact center solutions using Amazon Connect. The role involves integrating AWS Lambda and other AWS services to enhance customer and agent experiences, reducing average handle time (AHT) and improving efficiency.
Key Responsibilities:
  • Design and develop Omnichannel Contact Centers using Amazon Connect.
  • Create and configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services.
  • Integrate Amazon Connect with external CRMs like Salesforce to streamline customer service.
  • Develop and implement AWS Lambda functions to support Connect functionalities.
  • Use AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage.
  • Automate provisioning and configuration management processes using Terraform or CloudFormation.
  • Work with customer interaction analysis tools like CTR and integrate speech-to-text analytics tools (e.g., Verint).
  • Optimize Connect instances by implementing best practices for call recordings, security, and routing strategies.

Required Skills:
  • Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway).
  • Strong understanding of voice and chat flow development in AWS.
  • Hands-on experience with tools such as Terraform, CloudFormation for infrastructure automation.
  • Integration experience with third-party systems like Salesforce and CRM systems.
  • Proficiency in Node.js and Python for Lambda development.
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

View All NAVA Software Solutions Jobs

Apply