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Manager Amazon Connect Jobs in Texas (NOW HIRING)

InfiCare

Amazon Connect Architect

Plano, TX · On-site

$60.50 - $79.75/hr

Amazon Connect Architect Location: Plano, TX (5 Days Onsite) Job Type: Long-Term Contract ... Integrate CI/CD pipelines and manage version control workflows * Monitor and troubleshoot ...

Percient Inc.

Amazon Connect Product Manager

Plano, TX · On-site

Amazon Connect Product Manager Location: Plano, TX ( Local to any JPMC office as in-person interview required) * Proven enterprise product management experience defining, launching, and supporting ...

LTM

Senior Salesforce Voice Amazon Connect Engineer

Frisco, TX · On-site

$51.75 - $66.75/hr

Experience with AWS IAM CloudWatch Lambda S3 Secrets Manager Kinesis and related AWS services used ... Amazon Connect implementation or operational support experience. Experience with Contact Lens call ...

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Manager Amazon Connect information

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What are the most commonly searched types of Amazon Connect jobs in Texas?

The most popular types of Amazon Connect jobs in Texas are:

What are popular job titles related to Manager Amazon Connect jobs in Texas?

For Manager Amazon Connect jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Manager Amazon Connect jobs in Texas look for?

The top searched job categories for Manager Amazon Connect jobs in Texas are:

What cities in Texas are hiring for Manager Amazon Connect jobs?

Cities in Texas with the most Manager Amazon Connect job openings:

Manager Amazon Connect jobs near you

Amazon Connect

Staffingine LLC

Dallas, TX • On-site

Contractor

Re-posted 18 days ago

Job description

Job Title:  Amazon Connect 
Job Location: Dallas, TX 
Job Type: Contract 

Job Description:  

  • Respond to and implement intake requests from contact centre business units prioritized by Product Owner 

  • Deliver prioritized tasks based on operational urgency and platform squad alignment 

  • Develop and maintain AWSbased solutions using services like Lambda DynamoDB Connect Lex and Polly 

  • Monitor system health and performance via AWS CloudWatch 

  • Implement infrastructure changes using AWS CDK 

  • Collaborate across squads to support platform enhancements 

  • Track progress and provide updates through established workflows and tools 

  • Technology and Platform Requirements 

  • Technologies Tools 

  • AWS Services 

  • AWS Connect 

  • AWS Dynamo DB 

  • AWS Lambda 

  • AWS Lex 

  • AWS Poly 

  • AWS Cloud Watch 

  • AWS CDK 

  • Programming languages  

  • Java Typescript Python 

  • Geography Requirements Contract Duration and Supervision of Project Team 

  • Offshore Resources Mixed Working hours will need to overlap with the Dallas based team 

  • Duration of Contract Expected Start January 1, 2026, and is a full 1-year SOW with the expectation support will be extended annually 

  • Supplier to define Resource Squad and align titles to the existing rate cards Identify quantity of resources needed Title Role and how squad will be allocated No more than 8 resources will be approved for this project 

  • Supplier to specify the role of the resource who will be responsible for the team supervision Team will be Managed primarily by the Supplier with guidance of direct work deliverables to come from American Airlines Employee team manager 

  • Proven Experience 

  • Proven experience in this area will help supplier decision 

Mandatory Skills:  

  • Node.js,React,Amazon Connect