Manager Amazon Connect Jobs in Texas (NOW HIRING)

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. At Amazon Connect Decisions, we are seeking a Sr. Manager, Professional Services who can continue to drive our vision to transform every business with faster and smarter decisions through the world's most trusted and adaptive intelligence.
As a Sr. Manager, Professional Services you will partner with customers, AWS Go to Market function, and several other AWS teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.
As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead the effort to provide real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.
Key job responsibilities
- Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
- Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.
- Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.
- Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer's environment.
- Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.
- Act as a liaison between customers, engineering teams, and support to address customer needs.
About the team
ABOUT AWS:
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BASIC QUALIFICATIONS
- 8+ years of IT and/or Management Consulting, or 3+ years of people leadership experience
- 7+ years of technology sales, or 3+ years of management experience
- 10+ years of IT and/or Management Consulting Services, or 5+ years of senior leadership experience
- Bachelor's degree in Computer Science, Math, or a related field
- Knowledge of compliance and security standards across the enterprise IT landscape
- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
- Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
- Experience with enterprise architecture including virtualization technologies and distributed architecture
- Experience in supply chain such as contracting, demand management and/or planning and procurement, and supply chain operations
PREFERRED QUALIFICATIONS
- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Experience with design of modern, scalable delivery models for technology consulting services
- Experience with international sales and delivery work with global F500 enterprise customers and partners
- Experience with vertical industry sales and delivery work of contemporary services and solutions
- Experience with AWS, Azure, or Google Cloud technology
- Experience building and maintaining C-level client relationships
- Experience with communication, presentation, and negotiation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 201,000.00 - 272,000.00 USD annually
USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually