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Manager Amazon Connect Jobs in Texas (NOW HIRING)

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

... Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho ...

Krest Global Solutions

AWS Connect Engineer

Dallas, TX · On-site

$50 - $55/hr

Manage S3 recordings, KMS encryption, compliance, and Voice ID. Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5+ years Amazon Connect implementation ...

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. * Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations. * Familiarity with AI/ML ...

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. * Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations. * Familiarity with AI/ML ...

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. * Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations. * Familiarity with AI/ML ...

Infosys

Amazon Connect Developer

Richardson, TX · On-site

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with ...

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Manager Amazon Connect information

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What are the most commonly searched types of Amazon Connect jobs in Texas?

The most popular types of Amazon Connect jobs in Texas are:

What are popular job titles related to Manager Amazon Connect jobs in Texas?

For Manager Amazon Connect jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Manager Amazon Connect jobs in Texas look for?

The top searched job categories for Manager Amazon Connect jobs in Texas are:

What cities in Texas are hiring for Manager Amazon Connect jobs?

Cities in Texas with the most Manager Amazon Connect job openings:

Manager Amazon Connect jobs near you

AWS Connect Developer

Krest Global Solutions

Dallas, TX • Remote

$60 - $65/hr

Contractor

Re-posted 7 days ago

Job description

Job Title: AWS Connect Developer

Location : Remote

Compensation : 50-60$/Hr on C2C/1099

Work Authorization:  H1B, GC, USC

Overview

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.

Key Responsibilities

· Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.

· Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.

· Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.

· Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.

· Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).

· Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.

· Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.

· Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.

· Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Required Qualifications

· 5–8 years of software development experience, including 2+ years in Amazon Connect development.

· Strong Node.js development skills (backend services, APIs, integrations).

· Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.

· Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).

· Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent).

· Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.

· Solid understanding of IAM security, role-based access, and compliance requirements.

· Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch.

Preferred Skills

· Experience with Amazon Lex, Polly, and Transcribe for conversational AI.

· Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).

· Background in contact center technologies such as Avaya, Genesys, or Twilio