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Remote 911 Dispatcher Jobs (NOW HIRING)

Xantrion

IT Dispatcher (Remote - work from home)

$45K - $50K/yr

This is a remote role working from home within the United States. * Shift: Monday - Friday, mid-shift (PST) Primary Purpose and Function The overall occupational objective of a Dispatcher is to ...

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How much do remote 911 dispatcher jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote 911 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a Remote 911 Dispatcher job?

A Remote 911 Dispatcher is responsible for answering emergency calls, assessing situations, and dispatching the appropriate emergency services, all while working from a remote location. They use specialized software and communication tools to coordinate with police, fire, and medical personnel. Strong multitasking, problem-solving, and communication skills are essential for handling high-pressure situations effectively. Remote dispatchers typically undergo training to ensure they follow protocols and respond appropriately to emergencies.

What are the main challenges of working as a remote 911 dispatcher, and how is support provided in a virtual environment?

Working as a remote 911 dispatcher can present challenges such as managing high-stress situations without in-person team support and maintaining uninterrupted focus in a home environment. To address these challenges, agencies typically provide robust virtual training, ongoing access to supervisors, and digital communication channels for real-time team coordination. Dispatchers may also participate in regular online briefings and wellness check-ins to foster collaboration and well-being. Having a quiet, dedicated workspace and reliable internet connection are key to ensuring effective performance and minimizing distractions while handling critical calls.

What are the key skills and qualifications needed to thrive in the Remote 911 Dispatcher position, and why are they important?

To thrive as a Remote 911 Dispatcher, you need excellent communication skills, strong attention to detail, and the ability to remain calm under pressure, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and relevant certifications like Emergency Medical Dispatcher (EMD) are also important. Outstanding multitasking, active listening, and empathy help you excel in managing urgent situations and supporting individuals in distress. These skills are vital to accurately assess emergencies, prioritize responses, and coordinate critical services while working remotely.

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Remote 911 Dispatcher jobs near you
Product Manager (Dispatching Software) - Remote

Product Manager (Dispatching Software) - Remote

CentralSquare Technologies

Remote

Full-time

Life, PTO

Posted 20 days ago

Job description

What We're About
At CentralSquare, we don't just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.
Your Growth Matters. We believe heroes deserve opportunities to rise. That's why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you're motivated, there's no limit to how far you can go.
Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work-tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you're in the office or remote.
Join us and help build the tools that power real-life heroes. Together, we make a difference.
The Opportunity
We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety.
This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations.
What You'll Do
Product Strategy & Vision:
  • Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs

  • Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy

  • Establish success metrics and KPIs to measure product performance, adoption, and business impact

  • Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders

Execution & Delivery:
  • Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria

  • Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements

  • Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments

  • Lead sprint planning, backlog grooming, and release planning activities with development teams

Go-to-Market & Customer Engagement:
  • Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases

  • Define pricing strategies and packaging that maximize customer value and business profitability

  • Present product demos and roadmaps at customer meetings, trade shows, and industry conferences

  • Gather customer feedback through on-site visits, user interviews, and advisory board sessions

  • Serve as the voice of the customer internally, advocating for user needs in product decisions

Cross-Functional Collaboration:
  • Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics

  • Coordinate with third-party partners and technology vendors to integrate complementary solutions

  • Provide product training and enablement to internal teams and customers

  • Participate in RFP responses and strategic customer engagements

Key Competencies:
  • Customer-Centric Thinking: Deep empathy for users and ability to translate needs into product solutions

  • Strategic Vision: Can see the big picture while managing tactical execution

  • Technical Acumen: Comfortable discussing technical concepts with engineering teams

  • Data-Driven Decision Making: Uses analytics and metrics to guide prioritization

  • Stakeholder Management: Builds consensus and navigates competing priorities effectively

  • Execution Excellence: Delivers results in fast-paced, dynamic environments

  • Communication: Articulates complex ideas clearly to diverse audiences

Skills & Requirements
Required Qualifications
  • 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology

  • Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience)

  • Demonstrated success owning and delivering products from concept through launch

  • Strong understanding of Agile/Scrum methodologies and experience working with engineering teams

  • Excellent written and verbal communication skills, with ability to influence stakeholders at all levels

  • Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions

  • Ability to travel up to 40% for customer visits, conferences, and team meetings

Preferred Qualifications:
  • Experience with public safety, emergency services, or government technology solutions

  • Technical background or ability to understand complex system architectures and APIs

  • Familiarity with CAD (Computer-Aided Dispatch), or Mobile systems

  • Experience managing products in highly regulated or compliance-driven industries

Qualifications

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