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Trainee 911 Dispatcher Jobs (NOW HIRING)

Gallatin County

911 Dispatcher

Bozeman, MT

$24.97/hr

Gallatin County 911 offers a generous benefit package including a competitive salary, medical ... Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and ...

Gallatin County, MT

911 Dispatcher

Bozeman, MT · On-site

$24.97/hr

Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and ... The position reports to a 911 shift supervisor and does not supervise other county personnel.

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Continuous Description Serves as a professional 911 Dispatcher and on-shift leader for Summit ... for trainees and staff during day-to-day and high-priority operational situations. Examples of ...

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How much do trainee 911 dispatcher jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for trainee 911 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Trainee 911 Dispatcher, and why are they important?

To thrive as a Trainee 911 Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency protocols is typically required. Excellent communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure that emergency calls are handled efficiently, accurately, and compassionately, which is vital for public safety and effective emergency response.

What are some common challenges faced by trainee 911 dispatchers during their initial training period?

Trainee 911 dispatchers often find the initial training period challenging due to the high-pressure nature of emergency calls and the need to make quick, accurate decisions. Balancing the demands of multitasking—such as listening, typing, and following protocols simultaneously—can be overwhelming at first. Additionally, learning to manage emotional stress while remaining calm and professional is a key hurdle. However, with practice and support from experienced team members, most trainees adapt and gain confidence in their abilities.

What is the difference between Trainee 911 Dispatcher vs 911 Dispatcher?

AspectTrainee 911 Dispatcher911 Dispatcher
CertificationsOften required or in trainingRequired certifications completed
Work EnvironmentTraining environment, supervisedActive emergency call handling
Job ResponsibilitiesLearning call procedures, shadowingResponding to emergencies independently

The main difference is that a Trainee 911 Dispatcher is in training and gaining experience, while a 911 Dispatcher is fully qualified and handling calls independently. Trainees focus on learning protocols, whereas dispatchers actively respond to emergencies in real-time.

What are trainee 911 dispatchers?

Trainee 911 dispatchers are individuals who are in the process of learning how to effectively answer emergency calls and coordinate the appropriate emergency response services, such as police, fire, or medical assistance. During their training, they work under the supervision of experienced dispatchers and receive instruction on communication protocols, emergency procedures, and the use of dispatch technology. The goal is to prepare them to handle high-pressure situations and provide critical support to callers in distress. Training typically includes classroom learning, simulations, and on-the-job experience. Upon successful completion, trainees become certified dispatchers responsible for managing real emergency calls.
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What cities are hiring for Trainee 911 Dispatcher jobs? Cities with the most Trainee 911 Dispatcher job openings:
What are the most commonly searched types of 911 Dispatcher jobs? The most popular types of 911 Dispatcher jobs are:
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What job categories do people searching Trainee 911 Dispatcher jobs look for? The top searched job categories for Trainee 911 Dispatcher jobs are:
Trainee 911 Dispatcher jobs near you
Infographic showing various Trainee 911 Dispatcher job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

911 Dispatcher

Gallatin County

Bozeman, MT

$24.97/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

POSITION OVERVIEW A career in 9-1-1 Emergency Communications is exciting and rewarding. Join our vibrant and energized team of highly trained professionals who are dedicated to making a positive difference in all communities within Gallatin County. If you are considering a career in public safety, Gallatin County 911 in beautiful Bozeman, MT, encourages you to apply.

You will learn emergency communications through our fully paid training program, and find a career of a lifetime. Gallatin County 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, and PERS retirement. This position provides support services for community members, Police, Fire, and EMS.

Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and documentation functions using Computer Aided Dispatch (CAD). Duties include screening and prioritizing calls; documenting all phone traffic received in computer-aided dispatch system; and performing a variety of other duties as assigned, or as needed in response to emergency situations. The position reports to a 911 shift supervisor and does not supervise other county personnel.

QUALIFICATIONS The position requires the ability to speak English clearly; verbally communicate at a rapid speech rate under stressful, confused and/or hectic circumstances; record names and numbers rapidly and accurately; quickly recall details and essential information; consistently think clearly and respond quickly in a wide variety of emergency situations; relay information to first responders; work with multiple computer monitors simultaneously; work as a team member; and to establish and maintain good working relationships. EDUCATION & EXPERIENCE The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to graduation from high school. Trainees are expected in the future to be able to, complete dispatch training at the Law Enforcement Academy, additional training courses in domestic violence, emergency medical dispatch and radio operation, and extensive on-the-job training.

NAED Emergency Medical and Fire Dispatch certification is required, and training will be provided upon completion of call-taker training. SUPPLEMENTAL INFORMATION Licenses and Certifications: Applicants for this position must possess a valid driver's license issued by the state of Montana or obtain a Montana driver's license within the 1st 6-months of employment and be insurable under the County's liability policies. To be considered for this position, be sure to attach the following: cover letter resume Criminal history checks will be completed on all applicants before interviews and testing phases.

By applying to this position, you are giving consent to have your criminal history check done. Final candidates will be required to successfully pass a full background investigation, psychological evaluation and complete a successful drug screening. Gallatin County does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

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