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911 Communications Operator Jobs (NOW HIRING)

Pafford EMS

911 Communications Dispatcher

El Reno, OK · On-site

911 COMMUNICATION SPECIALISTS Pafford EMS is accepting applications for entry level Call Takers ... and standard operating procedures, including databases, maps, telephone listings, and other ...

City of Burbank

COMMUNICATIONS OPERATOR

Burbank, CA · On-site

$67K - $92K/yr

Under general supervision, to answer emergency (911) and non-emergency phone lines, to maintain ... Essential Functions Serves as an Operator in the BPD Communications Center on a shift basis ...

City Of Roswell

911 Communications Officer

Roswell, GA · On-site

$21.66 - $34.65/hr

Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of ... Receives various forms, reports, correspondence, equipment operating manuals, procedures, handbooks ...

City of Burbank, CA

COMMUNICATIONS OPERATOR

Burbank, CA · On-site

$67K - $92K/yr

Under general supervision, to answer emergency (911) and non-emergency phone lines, to maintain ... Essential Functions Serves as an Operator in the BPD Communications Center on a shift basis ...

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How much do 911 communications operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for 911 communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What are 911 Communications Operators?

911 Communications Operators, also known as emergency dispatchers, are professionals responsible for receiving emergency calls and dispatching the appropriate emergency services such as police, fire, or medical assistance. They are trained to quickly assess situations, provide instructions to callers, and coordinate communication between first responders and the public. Their work is crucial for ensuring swift and effective responses to emergencies, often serving as the critical first link in the emergency response chain.

What are some common challenges faced by 911 Communications Operators, and how can new hires prepare for them?

911 Communications Operators frequently encounter high-pressure situations, such as handling life-threatening emergencies and managing multiple calls simultaneously. New hires may find it challenging to remain calm under stress and to quickly prioritize tasks. Preparation includes developing strong multitasking and communication skills, familiarizing oneself with dispatch protocols, and engaging in scenario-based training exercises. Support from experienced colleagues and ongoing training help operators build resilience and confidence in the role.

What are the key skills and qualifications needed to thrive as a 911 Communications Operator, and why are they important?

To thrive as a 911 Communications Operator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some agencies requiring additional certifications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically necessary. Exceptional listening skills, calmness under pressure, and clear communication set top operators apart in this high-stress environment. These competencies ensure rapid, accurate responses to emergencies, directly impacting public safety and effective coordination with first responders.

What disqualifies you from being a 911 dispatcher?

Disqualifications for a 911 communications operator typically include a criminal record, especially for serious offenses, poor communication skills, inability to pass background checks, and certain medical or hearing impairments. Candidates must also meet age requirements and often need to pass a drug test and psychological evaluation before employment.

What is the difference between 911 Communications Operator vs Emergency Dispatcher?

Aspect911 Communications OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification often preferredHigh school diploma, dispatcher certification often preferred
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Job ResponsibilitiesAnswer emergency calls, relay information, coordinate responseAnswer emergency calls, coordinate response, sometimes handle non-emergency calls
Industry UsageCommonly used term for the roleOften used interchangeably, but can imply broader dispatch duties

Both roles involve answering emergency calls and coordinating responses within emergency services. While the terms are often used interchangeably, '911 Communications Operator' specifically emphasizes handling 911 calls, whereas 'Emergency Dispatcher' may include broader dispatch responsibilities across various emergency services.

More about 911 Communications Operator jobs
What cities are hiring for 911 Communications Operator jobs? Cities with the most 911 Communications Operator job openings:
What states have the most 911 Communications Operator jobs? States with the most job openings for 911 Communications Operator jobs include:
What job categories do people searching 911 Communications Operator jobs look for? The top searched job categories for 911 Communications Operator jobs are:
911 Communications Operator jobs near you
Infographic showing various 911 Communications Operator job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Part-Time 911 Communications Operator

City of Marion

Marion, IA • On-site

$27.72/hr

Part-time

Posted 17 days ago

Job description

Position Open Until Filled - First Review of Applicants on June 1, 2026.
Job Title: Part-Time Communications Operator
Department: Marion Public Safety Communications
Reports to: Communications Center Manager
Location: Marion Police Department
Civil Service: No
Bargaining Unit: No
Pay Grade: Part-time, 10CO
Overtime Status: N/A
FSLA Status: Non-Exempt
JOB SUMMARY
The Part-Time Communications Operator serves the community by answering emergency and routine calls via phone, radio, or other devices and gathers essential information from callers; enters the information into the computer aided dispatch (CAD) system and dispatches the appropriate first responders to the scene as needed. The operator provides dispatch and communication support services for police, fire, EMS, and can require the coordination of other related service agencies during joint events. Work is performed in accordance with federal and state laws as well as departmental regulations, policies, and routines.
ESSENTIAL JOB DUTIES/WORK PERFORMED
  • Must not pose a direct threat to the health or safety of other individuals in the workplace or citizens encountered during work.
  • Receive 911 and routine line phone calls, as well as the police department administrative phone calls by operating a multi-line telephone console system including telecommunications device for the deaf (TDD) or hearing-impaired.
  • Must always be ready to take a call and respond as necessary.
    • Accurately interpret, condense, and prioritize information relevant to the call; select proper call type responses.
    • Keep callers on the phone, if necessary, in order to provide responders with the most current information to handle the call safely and efficiently.
    • Ask vital questions and provide pre-arrival instructions for emergency personnel.
    • Transfer or relay calls, individuals or information to officers or other members of the department or make secondary party calls to others as needed ore requested (i.e. gas, electric, water, etc.).
  • Operate the department's multi-channel/multi-agency radio equipment; be clear in tone, enunciation and volume; be concise giving details in an accurate, brief and logical order over the radio.
    • Monitor multiple radio channels and talk groups and understand their functions.
    • Dispatch calls to correct law enforcement, fire or medical personnel via the radio equipment, monitoring all radio traffic, keeping them updated with accurate information.
  • Rapidly and accurately type all call information or officer-initiated activity into the computer aided dispatching (CAD) system; efficiently operate multiple computer programs, understand the system integration and stat-based requirements; quickly log, retrieve and/or disseminate information as needed or requested.
  • Monitor the state computer system for attempt to locates or time-sensitive messages from other agencies; Utilize the state computer system to enter and modify information to local, state, and national computer database National Crime Information Center (NCIC).
  • Greet and assist citizens walking into the public lobby for information or requesting officer response.
  • Continuously review policies and procedures and update communications center manuals as required.
  • Perform administrative work and print paperwork as needed or requested by officers.
  • Train employees or officers on specific tasks as needed.
  • Perform other duties as assigned.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS
  • Knowledge of City geography and surrounding area.
  • Knowledge of laws, regulations, and policies pertaining to the communication function.
  • Knowledge of the services provided by the police department, fire department and other city departments.
  • Knowledge of police and fire radio procedures.
  • Skill in the use of radios, telephones, recording, teletype, computer systems, and other related equipment utilized by the communications center.
  • Ability to maintain confidentiality required and law and department guidelines.
  • Ability to understand and execute oral and written directions as well as the ability to accurately relay information verbally and in writing.
  • Ability to proficiently operate the equipment located in the communications center.
  • Ability to work rapidly and accurately while entering, retrieving and disseminating information via multiple applications.
  • Many of the work duties listed are completed simultaneously - must be able to multitask effectively using a number of computer programs, phones, recordings, radios and other related equipment in a high stress environment.
  • Must be organized, level-headed, and trustworthy.
  • Ability to foster and maintain effective working relationships with fellow employees and the public providing competent, pleasant customer service.
  • Ability to manage and prioritize calls during time of high volume or when a partner is not present.
  • Able to take control of difficult situations in order to obtain information from excited or agitated individuals in person or by phone.
  • Ability to constantly prioritize tasks and adapt to each individual situation in a short amount of time.
  • Ability to make minor decisions in accordance with established law, regulations, and policies.
  • Ability to remain calm under all types of emergency and/or emotional situations.
  • Ability to perform work accurately and in detail, keeping emergency responders safe and informed.
  • Ability to work long hours when necessary.
  • Currently possess or must obtain Iowa Online Warrant and Articles (IOWA)/National Crime Information Center (NCIC) Certification within 6 months of hire with biannual recertification for IOWA/NCIC required.
  • Certified Training Operator (CTO) Certification desirable.

ESSENTIAL FUNCNTIONS/PHYSICAL REQUIREMENTS
  • Ability to read, speak, write and understand English to effectively communicate with citizens and employees by telephone, in written form, or face-to-face.
  • Ability to operate telephone, computer keyboard, calculator, switchboard, teletype, photocopier, and similar electronic and manual office machines.
  • Ability to monitor and respond to all required police radio traffic.
  • Ability to sit for long periods of time for typing and computer work.
  • Ability to bend, reach, climb, stoop, and lift 40 lbs. for filing and records retrieval.

QUALIFICATIONS
  • High school diploma or equivalent required. Additional course work desirable.
  • No experience is required, however, working knowledge and experience in the use of computers, records management, computer aided dispatching and/or communication equipment is preferred.

WORKING CONDITIONS
  • Work in a 24/7 office environment on various shifts.
  • Work may require call in without notice for forced overtime 24/7.
  • Work in a potentially stressful environment.

REQUIRED BACKGROUND CHECKS
  • Criminal Background Check
  • Sex Offender Registry Check
  • Driving Record Check
  • Drug Screen
  • Pre-Employment Physical
  • Polygraph

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