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911 Communications Operator Jobs in Florida (NOW HIRING)

City of St. Cloud

Communication Operator

Saint Cloud, FL · On-site

$22.80 - $84/hr

Communications Operator Are you calm under pressure, service-driven, and ready to make a real ... Receives and records all calls for service received by telephone, including 911 calls, in person ...

Cleveland Clinic

Communications Officer

Stuart, FL · On-site

Two years of experience in a high-volume communications center, PBX operator or a public or private ... Prior dispatch experience in 911 or similar environment Physical Requirements: * Work requires ...

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911 Communications Operator information

What is a 911 communications operator?

911 Communications Operators, also known as emergency dispatchers, are professionals responsible for receiving emergency calls and dispatching the appropriate emergency services such as police, fire, or medical assistance. They are trained to quickly assess situations, provide instructions to callers, and coordinate communication between first responders and the public. Their work is crucial for ensuring swift and effective responses to emergencies, often serving as the critical first link in the emergency response chain.

What are the key skills and qualifications needed to thrive as a 911 communications operator, and why are they important?

To thrive as a 911 Communications Operator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some agencies requiring additional certifications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically necessary. Exceptional listening skills, calmness under pressure, and clear communication set top operators apart in this high-stress environment. These competencies ensure rapid, accurate responses to emergencies, directly impacting public safety and effective coordination with first responders.

What are some common challenges faced by 911 communications operators, and how can new hires prepare for them?

911 Communications Operators frequently encounter high-pressure situations, such as handling life-threatening emergencies and managing multiple calls simultaneously. New hires may find it challenging to remain calm under stress and to quickly prioritize tasks. Preparation includes developing strong multitasking and communication skills, familiarizing oneself with dispatch protocols, and engaging in scenario-based training exercises. Support from experienced colleagues and ongoing training help operators build resilience and confidence in the role.

What is the difference between 911 Communications Operator vs Emergency Dispatcher?

Aspect911 Communications OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification often preferredHigh school diploma, dispatcher certification often preferred
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Job ResponsibilitiesAnswer emergency calls, relay information, coordinate responseAnswer emergency calls, coordinate response, sometimes handle non-emergency calls
Industry UsageCommonly used term for the roleOften used interchangeably, but can imply broader dispatch duties

Both roles involve answering emergency calls and coordinating responses within emergency services. While the terms are often used interchangeably, '911 Communications Operator' specifically emphasizes handling 911 calls, whereas 'Emergency Dispatcher' may include broader dispatch responsibilities across various emergency services.

How much is the salary of a 911 Communications Operator?

The average salary for a 911 Communications Operator typically ranges from $35,000 to $55,000 per year, depending on location, experience, and agency size. Many operators work in a 24-hour shift environment and may receive additional benefits such as overtime pay and certifications.

What qualifications do you need to be a 911 Communications Operator?

To become a 911 Communications Operator, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies may require certification in emergency dispatch or related training, and proficiency with radio and computer systems is often necessary.

What are popular job titles related to 911 Communications Operator jobs in Florida?

For 911 Communications Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching 911 Communications Operator jobs in Florida look for?

The top searched job categories for 911 Communications Operator jobs in Florida are:

What cities in Florida are hiring for 911 Communications Operator jobs?

Cities in Florida with the most 911 Communications Operator job openings:

911 Communications Operator jobs near you
Infographic showing various 911 Communications Operator job openings in Florida as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Police Communications Operator I

Florida Gulf Coast University

Fort Myers, FL • On-site

$43K/yr

Full-time

Posted 14 days ago

Job description

Job Summary
The Police Communications Operator I operates telephone, radio, and computer systems for computerized radio dispatching, ensuring the safety of officers and the university community. Provides assistance to callers and walk-ins regarding emergencies, found/lost property, parking concerns, and other safety-related issues.
FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.
Job Description
Typical duties include but are not limited to:
  • Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
  • Inputs and transmits call information using the communications and dispatch systems.
  • Contacts appropriate parties to notify of complaints and/or actions required.
  • Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
  • Monitors the field position and activities of department personnel.
  • Transmits requests for emergency services and retrieves various data and records.
  • Checks driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
  • Monitors alarm systems and notifies personnel upon activation.
  • Prepares various logs, reports and forms.

Other Duties:
  • Performs other job-related duties as assigned.

Additional Job Description
Required Qualifications:
  • This position requires a high school diploma and two years of full-time experience directly related to the job functions.
  • Relevant full-time experience using computer systems for entering, updating, and retrieving information.
  • State NCIC/FCIC certification or ability to obtain within three months of employment.
  • Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months of employment.
  • Valid driver's license.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:
  • Experience with 911, police, fire, or emergency medical dispatch.

Knowledge, Skills & Abilities:
  • Proven ability to think strategically and approach challenges with creativity.
  • Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
  • Strong interpersonal skills and experience working effectively across teams.
  • Knowledge of local, state, and federal communication laws.
  • Knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
  • Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
  • General knowledge of transit policies and procedures pertaining to the university.
  • Knowledge of fire and intrusion alarm monitoring systems and operations.
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to operate office equipment including a multi-line telephone system, two-way radios, and video display terminals.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to listen to and understand information presented through spoken words and sentences, retrieve facts, derive meaning, and draw valid conclusions.
  • Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
  • Ability to function effectively in high stress emergency situations.
  • Ability to properly record police services provided, maintain records, and prepare reports and other written materials.
  • Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
  • Ability to exercise flexibility, good judgment, and discretion.
  • Ability to work evenings, nights and weekends as necessary.

Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
  • Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
  • Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
  • Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

**Special Instructions to Applicants**
There will be a written exam for qualified applicants. Eligible candidates will be contacted via email with further details.
Police Communications Operator I - new hires start at $19.75/hour ($41,250 annual).
After successful completion of training/probation, will be reclassified to Police Communications Operator II with a 5% increase, at $20.75/hour ($43,326.00 annual).
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

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