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Proqa Jobs in Florida (NOW HIRING)

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Proqa information

See Florida salary details

$7

$20

$49

How much do proqa jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for proqa in Florida is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.06 and $24.51 per hour, depending on experience, location, and employer.

What is a ProQA and what do they do?

ProQA is not a job title, but rather a software system used in emergency dispatch centers. It stands for 'Professional Quality Assurance' and is a protocol-based system that guides emergency call-takers through standardized questions and instructions for medical, fire, or police emergencies. ProQA ensures that dispatchers gather critical information efficiently and provide appropriate pre-arrival instructions to callers. The goal is to improve response times and outcomes by following best practices for emergency dispatch.

What is the difference between Proqa vs Firefighter?

AspectProqaFirefighter
Required CredentialsCertification in emergency response, safety protocolsFirefighter certification, EMT license often required
Work EnvironmentEmergency response, safety inspections, consultingFire scenes, rescue operations, emergency response
Industry UsageInsurance, safety consulting, emergency planningFire departments, emergency services

Proqa and Firefighter roles share a focus on safety and emergency response, but Proqa typically involves safety consulting and risk assessment, while Firefighters are directly involved in emergency rescue and firefighting. Both require safety certifications, but their work environments and industry applications differ significantly.

What are the key skills and qualifications needed to thrive as a ProQA Emergency Dispatcher, and why are they important?

To thrive as a ProQA Emergency Dispatcher, you need excellent multitasking abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with the ProQA software system, computer-aided dispatch (CAD) tools, and emergency call protocols is essential. High emotional resilience, attention to detail, and the ability to stay calm under pressure are vital soft skills for this position. These competencies ensure accurate, swift emergency response and support public safety during critical situations.

How does a ProQA specialist collaborate with emergency dispatch teams to ensure accurate and efficient call handling?

As a ProQA specialist, you play a critical role in supporting emergency dispatchers by guiding them through standardized protocols for call triage and response. You will work closely with dispatch teams to ensure that every call is assessed accurately, prioritizing safety and appropriate resource allocation. Collaboration often involves real-time communication, training sessions, and reviewing call data to identify areas for improvement. This teamwork helps maintain high-quality emergency response services and fosters a culture of continuous learning and support within the team.
What are popular job titles related to Proqa jobs in Florida? For Proqa jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Proqa jobs in Florida look for? The top searched job categories for Proqa jobs in Florida are:
What cities in Florida are hiring for Proqa jobs? Cities in Florida with the most Proqa job openings:
Proqa jobs near you

Communications Quality Assurance Specialist

Hernando County Sheriff's Office

Brooksville, FL • On-site

$55K/yr

Full-time

Posted 12 days ago

Key responsibilities

  • Performs regular reviews in compliance with International Academy of Emergency Dispatch system guidelines for evaluating medical, fire, and law enforcement calls.

  • Maintains a database of all employees within Communications for quality assurance review and compliance.

  • Conducts case reviews and evaluations of randomly selected calls for measurement of protocol compliance.

Job description

HERNANDO COUNTY SHERIFF'S OFFICE
AL NIENHUIS, SHERIFF
JOB TITLE: COMMUNICATIONS QUALITY ASSURANCE SPECIALIST
BUREAU: ADMINISTRATIVE SERVICES BUREAU
SUPERVISED BY: COMMUNICATIONS TRAINING COORDINATOR
PAY GRADE: 517N CREATED: 3/05/2025
FLSA STATUS: NON-EXEMPT REVISED: 6/19/2026
CHARACTERISTICS OF THE CLASS:
Under the general supervision of the Communications Training Coordinator, a Communications Quality Assurance Specialist (QA Specialist) shall be knowledgeable in public safety call taking, dispatching functions and will provide Quality Assurance evaluations of the work performance of employees.
[NOTE]: These examples are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
ESSENTIAL JOB FUNCTIONS:
  • Performs regular reviews in compliance with International Academy of Emergency Dispatch system guidelines for evaluating medical, fire and law enforcement calls and proactively with Shift Supervisors to ensure effective performance of shift personnel.
  • Responsible for maintaining a database of all employees within Communications for the purposes of quality assurance review and compliance.
  • Conducts case reviews and evaluations of randomly selected calls for measurement of protocol compliance.
  • Analyzes data to prepare reports describing individual performance.
  • Performs other duties as assigned.

QUALIFICATIONS:
Training and Experience:
  • Must have a minimum of a high school diploma or possess a general equivalency diploma.
  • Must have a minimum of two years' experience as a call taker/dispatcher in a public safety agency. Experience and/or certifications in Communications Quality Assurance is preferred.
  • Current International Academy of Emergency Dispatch EMD, Florida DOH Public Safety Telecommunicator certifications required. Exceptions may be made for recently expired or recertification eligible candidates.
  • Must possess a Florida driver's license.
Knowledge, Skills and Abilities:
  • Knowledge and/or direct use of techniques and procedures used in training of adult learners.
  • Advanced knowledge of computer aided dispatch, mapping, 911 equipment as well as Microsoft and Excel applications.
  • General knowledge of Hernando County geography.
  • Effective interpersonal communications skills.
  • Demonstrate ability to work individually and self-sufficiently, as well as collaborating to meet deadlines and to work effectively with all necessary personnel.
  • Ability to successfully complete EMD-Q, ProQA Medical, AQUA software, courses as applicable to QA.
  • NCIC/FCIC certification.
  • Must be able to maintain CPR, IAED EMD, FI DOH license.

ESSENTIAL PHYSICAL SKILLS:
  • Ability to communicate using speaking, hearing and vision skills.
  • Ability to sit or stand for long periods of time.
  • Ability to access, input, and retrieve information from a computer.
  • Acceptable eyesight (with or without correction).
  • Acceptable hearing (with or without hearing aid).

Equal Opportunity Employer

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