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Proqa Jobs (NOW HIRING)

Stokes County

PUBLIC SAFETY TELECOMMUNICATOR

Danbury, NC · On-site

$19.34 - $31/hr

Maintains proficiency in manual back-up systems and contingency plans for CAD, Radio, E911 phone, and ProQA software failures. Enters and coordinates all non- emergency/scheduled transports for ...

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Proqa information

What is a ProQA?

ProQA is not a job title, but rather a software system used in emergency dispatch centers. It stands for 'Professional Quality Assurance' and is a protocol-based system that guides emergency call-takers through standardized questions and instructions for medical, fire, or police emergencies. ProQA ensures that dispatchers gather critical information efficiently and provide appropriate pre-arrival instructions to callers. The goal is to improve response times and outcomes by following best practices for emergency dispatch.

How does a ProQA specialist collaborate with emergency dispatch teams to ensure accurate and efficient call handling?

As a ProQA specialist, you play a critical role in supporting emergency dispatchers by guiding them through standardized protocols for call triage and response. You will work closely with dispatch teams to ensure that every call is assessed accurately, prioritizing safety and appropriate resource allocation. Collaboration often involves real-time communication, training sessions, and reviewing call data to identify areas for improvement. This teamwork helps maintain high-quality emergency response services and fosters a culture of continuous learning and support within the team.

What are the key skills and qualifications needed to thrive as a ProQA emergency dispatcher, and why are they important?

To thrive as a ProQA Emergency Dispatcher, you need excellent multitasking abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with the ProQA software system, computer-aided dispatch (CAD) tools, and emergency call protocols is essential. High emotional resilience, attention to detail, and the ability to stay calm under pressure are vital soft skills for this position. These competencies ensure accurate, swift emergency response and support public safety during critical situations.

What is the difference between Proqa vs Firefighter?

AspectProqaFirefighter
Required CredentialsCertification in emergency response, safety protocolsFirefighter certification, EMT license often required
Work EnvironmentEmergency response, safety inspections, consultingFire scenes, rescue operations, emergency response
Industry UsageInsurance, safety consulting, emergency planningFire departments, emergency services

Proqa and Firefighter roles share a focus on safety and emergency response, but Proqa typically involves safety consulting and risk assessment, while Firefighters are directly involved in emergency rescue and firefighting. Both require safety certifications, but their work environments and industry applications differ significantly.

How does Proqa work?

Proqa is a role that involves managing and analyzing quality assurance processes, often using specialized tools and software. It requires attention to detail, understanding of industry standards, and typically involves collaboration with teams to ensure compliance and improve performance.
More about Proqa jobs

What cities are hiring for Proqa jobs?

Cities with the most Proqa job openings:

What states have the most Proqa jobs?

States with the most job openings for Proqa jobs include:

What job categories do people searching Proqa jobs look for?

The top searched job categories for Proqa jobs are:

Proqa jobs near you
Infographic showing various Proqa job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 93% In-person, and 7% Hybrid job distribution.

Emergency Medical Services Communications Coordinator (Full Time)

Northwell

Syosset, NY • On-site

Full-time

Re-posted 23 days ago

Job description

Job Description

Answers requests for emergency medical service and enters them into the system using the appropriate protocol system. Dispatches calls and coordinates with the appropriate resources as dictated by guidelines.

Job Responsibility

Answer requests for emergency medical service utilizing provided Medical Priority Dispatch System (MPDS) cards / ProQA for proper prioritization and pre-arrival instructions; adheres to guidelines.
Works on mostly routine and  transactional assignments, guided by  policies, procedures, guidelines and  precedent.
Exercises independent judgment on  basic or moderately complex issues  regarding job and related tasks.
Responds to and coordinates with posted units following the Deployment Monitor in an expedient manner.
Follows dispatch orders adhering to approved policies and procedures. 
Maintains accurate records for ambulances.
Elevates questions, problems and  significant challenges to more senior  team members for direction or subject  matter expertise on new or  unprecedented assignments.
Handles and coordinates scheduled transports in a timely manner. 
Clarifies policies or procedures, and any other matters that may occur, as appropriate.
Participates in all required safety and back-up drills. 
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

High School Diploma or equivalent required.
1-3 years of technical experience, required.
Valid New York State Department of Health Emergency Medical Technician certification, required.                             
AHA Healthcare Provider CPR certification, required. 


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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