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911 Communications Operator Jobs (NOW HIRING)

Valparaiso

Part-time 911 dispatcher

Valparaiso, IN · On-site

Operating 24/7/365 out of the VUPD 911 Center at 813 LaPorte Ave, dispatchers support community policing, field safety, and regional communication networks. After-hours campus operator and ...

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How much do 911 communications operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 911 communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What is a 911 communications operator?

911 Communications Operators, also known as emergency dispatchers, are professionals responsible for receiving emergency calls and dispatching the appropriate emergency services such as police, fire, or medical assistance. They are trained to quickly assess situations, provide instructions to callers, and coordinate communication between first responders and the public. Their work is crucial for ensuring swift and effective responses to emergencies, often serving as the critical first link in the emergency response chain.

What are the key skills and qualifications needed to thrive as a 911 communications operator, and why are they important?

To thrive as a 911 Communications Operator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some agencies requiring additional certifications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically necessary. Exceptional listening skills, calmness under pressure, and clear communication set top operators apart in this high-stress environment. These competencies ensure rapid, accurate responses to emergencies, directly impacting public safety and effective coordination with first responders.

What are some common challenges faced by 911 communications operators, and how can new hires prepare for them?

911 Communications Operators frequently encounter high-pressure situations, such as handling life-threatening emergencies and managing multiple calls simultaneously. New hires may find it challenging to remain calm under stress and to quickly prioritize tasks. Preparation includes developing strong multitasking and communication skills, familiarizing oneself with dispatch protocols, and engaging in scenario-based training exercises. Support from experienced colleagues and ongoing training help operators build resilience and confidence in the role.

What is the difference between 911 Communications Operator vs Emergency Dispatcher?

Aspect911 Communications OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification often preferredHigh school diploma, dispatcher certification often preferred
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Job ResponsibilitiesAnswer emergency calls, relay information, coordinate responseAnswer emergency calls, coordinate response, sometimes handle non-emergency calls
Industry UsageCommonly used term for the roleOften used interchangeably, but can imply broader dispatch duties

Both roles involve answering emergency calls and coordinating responses within emergency services. While the terms are often used interchangeably, '911 Communications Operator' specifically emphasizes handling 911 calls, whereas 'Emergency Dispatcher' may include broader dispatch responsibilities across various emergency services.

How much is the salary of a 911 Communications Operator?

The average salary for a 911 Communications Operator typically ranges from $35,000 to $55,000 per year, depending on location, experience, and agency size. Many operators work in a 24-hour shift environment and may receive additional benefits such as overtime pay and certifications.

What qualifications do you need to be a 911 Communications Operator?

To become a 911 Communications Operator, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies may require certification in emergency dispatch or related training, and proficiency with radio and computer systems is often necessary.
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911 Communications Operator jobs near you
Infographic showing various 911 Communications Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Communications Operator - E911 Dispatcher

College Park, City of (GA)

Atlanta, GA

$48K/yr

Full-time

Re-posted 5 hours ago

Job description

Summary A successful candidate will play an active role in the City of College Park's existing operational success. The purpose of the position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials in emergencies. Essential Functions Independent judgment is required to identify, select and apply the most appropriate of available guidelines and procedures as well as interpret precedents.

This position is responsible for operating a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity. Receives, interprets, classifies, prioritizes, and responds to calls of a routine and emergency nature by E-911 system, telephone, or radio for Fire Department, E.M.S., Law Enforcement, and other entities as required, expeditiously and accurately

Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC. Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations. Tracks status and availability of emergency service units.

Enters information into GCIC/NCIC to obtain confidential records. Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations. Compiles data from records kept into various daily, monthly, or other periodic reports.

Maintains communications records and files. Assists the public with transactions and information relating to police and fire activity and city services. Inquires about and enters data of a restricted and confidential nature into the computer.

Dispatches medical emergencies and provides pre-arrival instructions. Provides information to units in areas such as warrants, vehicles, driver's licenses, and criminal history. Operates multiple computer systems utilizing various programs simultaneously.

Trains new employees in the dispatch function and evaluate and reports the progress of the trainee to the supervisor. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Required Knowledge, Skills and Abilities Knowledge of federal and state regulations governing transmission by radio. Knowledge of the methods of operating and communication systems. Knowledge of geography and the road system throughout the city.

Skill in determining the scope and magnitude of an emergency. Skill in the use of modern office equipment including computers, typewriters, fax machines, and Xerox machines. Ability to handle multiple situations at one time.

Ability to reason, analyze situations accurately, and adopt effective courses of action. Ability to remain calm and communicate precisely and clearly in emergencies. Ability to exercise sound judgment in making decisions.

Ability to deploy emergency equipment within specific guidelines. Ability to follow rules and procedures regarding police records and files. Ability to document facts accurately, legibly, and completely, under adverse conditions.

Ability to assist less experienced personnel with safety rules and regulations. Ability to establish and maintain cooperative relationships at work. Ability to understand and carry out directions.

Must be able to establish and maintain effective working relationships and to deal effectively and courteously with others, to work independently and in team settings. Must be able to type or to use a personal computer with word processing and related software and to enter and retrieve information with reasonable speed and accuracy. Moderate physical activity.

Requires handling objects of average-weight up to fifty (50) pounds, standing and/or walking for more than four (4) hours per day. Note: In compliance with the American Disabilities Act (ADA), those functions of the job which are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.

Qualifications High School diploma or equivalent. Minimum of two (2) years of related experience preferred; equivalent combination of education and experience. GCIC and EMD certified or ability to become certified within one (1) year.

Strong organizational and communication skills. Experience in communicating with diverse communities, and in establishing and maintaining cooperative working relationships. Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.

Extensive hours and weekends will be required at times. Pre-Employment screening is required: criminal background check and drug testing.

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