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911 Communications Operator Jobs (NOW HIRING)

Rockdale County, Georgia

E-911 Operator I

Conyers, GA · On-site

$18.04 - $23.48/hr

Job Summary This position operates a two-way radio and other communications equipment in the ... Receives emergency calls for service by E-911 system, telephone, or radio for Fire Department, E.M.

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911 Communications Operator information

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$10

$23

$44

How much do 911 communications operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 911 communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What is a 911 communications operator?

911 Communications Operators, also known as emergency dispatchers, are professionals responsible for receiving emergency calls and dispatching the appropriate emergency services such as police, fire, or medical assistance. They are trained to quickly assess situations, provide instructions to callers, and coordinate communication between first responders and the public. Their work is crucial for ensuring swift and effective responses to emergencies, often serving as the critical first link in the emergency response chain.

What are the key skills and qualifications needed to thrive as a 911 communications operator, and why are they important?

To thrive as a 911 Communications Operator, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some agencies requiring additional certifications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically necessary. Exceptional listening skills, calmness under pressure, and clear communication set top operators apart in this high-stress environment. These competencies ensure rapid, accurate responses to emergencies, directly impacting public safety and effective coordination with first responders.

What are some common challenges faced by 911 communications operators, and how can new hires prepare for them?

911 Communications Operators frequently encounter high-pressure situations, such as handling life-threatening emergencies and managing multiple calls simultaneously. New hires may find it challenging to remain calm under stress and to quickly prioritize tasks. Preparation includes developing strong multitasking and communication skills, familiarizing oneself with dispatch protocols, and engaging in scenario-based training exercises. Support from experienced colleagues and ongoing training help operators build resilience and confidence in the role.

What is the difference between 911 Communications Operator vs Emergency Dispatcher?

Aspect911 Communications OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification often preferredHigh school diploma, dispatcher certification often preferred
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Job ResponsibilitiesAnswer emergency calls, relay information, coordinate responseAnswer emergency calls, coordinate response, sometimes handle non-emergency calls
Industry UsageCommonly used term for the roleOften used interchangeably, but can imply broader dispatch duties

Both roles involve answering emergency calls and coordinating responses within emergency services. While the terms are often used interchangeably, '911 Communications Operator' specifically emphasizes handling 911 calls, whereas 'Emergency Dispatcher' may include broader dispatch responsibilities across various emergency services.

How much do 911 Communications Operators make?

911 Communications Operators typically earn a median annual salary of around $45,000 to $50,000, though this can vary based on location, experience, and certifications. Entry-level positions may start lower, while experienced operators or those in high-demand areas can earn higher wages, often supplemented by shift differentials and overtime opportunities.

How much is the salary of a 911 communications operator?

The average salary for a 911 communications operator typically ranges from $35,000 to $55,000 per year, depending on location, experience, and certifications. Entry-level positions may start lower, while experienced operators or those in high-demand areas can earn higher wages. Many operators work shifts that include nights, weekends, and holidays.

Is being a 911 communications operator worth it?

911 communications operators play a critical role in emergency response by dispatching police, fire, and medical services. The job requires strong communication skills, the ability to handle high-stress situations, and often involves shift work, including nights and weekends. Compensation varies by location and experience, and the role offers a sense of public service and job stability.
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What cities are hiring for 911 Communications Operator jobs?

Cities with the most 911 Communications Operator job openings:

What states have the most 911 Communications Operator jobs?

States with the most job openings for 911 Communications Operator jobs include:

What job categories do people searching 911 Communications Operator jobs look for?

The top searched job categories for 911 Communications Operator jobs are:

911 Communications Operator jobs near you
Infographic showing various 911 Communications Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Communications Operator - (Certified)

City of Suffolk, VA

Washington, VA • On-site

$55K - $84K/yr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Salary: $55,368.00 - $84,968.00 Annually
Location : City Hall, 442 W. Washington Street, Suffolk, VA
Job Type: Full Time
Job Number: 04616
Department: POLICE-COMMUNICATIONS
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Eastern
Description
***SIGNING BONUS*** ***SIGNING BONUS*** ***SIGNING BONUS***
** $4000 Experienced Dispatcher**
**$4,000 to each experienced dispatcher upon successful completion of the following:
Initial emergency communications training with verification of previously completed basic dispatch academy. Certification in emergency medical dispatch. Experience in independent operation of all aspects of public safety dispatching.
Under direct supervision, performs radio and communications work in the Suffolk Police Department's Emergency Communications Center on an assigned 12-hour shift. Answers Emergency 911 and non-emergency calls for service. Dispatches appropriate emergency personnel (i.e., Police, Fire, EMS, Animal Control, Public Works, Virginia Highway Department, etc.) and equipment to public safety situations. Employee must exercise considerable tact and firmness in obtaining information from distressed persons. Employee must exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls. Reports to the Communications Lead Operator (Supervisor).
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
The Suffolk Police Department is an Equal Opportunity Employer.
Essential Job Functions
  • Operates multi-line telephone system and telecommunication device for the deaf and hearing impaired (TDD) to receive, answer, screen, and process incoming calls for service.
  • Responds calmly and tactfully to callers on Emergency 911 and non-emergency lines to obtain complete and accurate information for entry into the Computer Aided Dispatch (CAD) system. Prioritizes calls for appropriate response.
  • Operates radio console to dispatch Police, Fire, EMS, and Animal Control to calls for service. Monitors the status and location of field units. Relays messages and information to emergency response personnel using appropriate radio terminology, while adhering to the applicable Federal Communications Commission (FCC) rules and regulations. Records transmitted information into CAD, as appropriate.
  • Notifies other agencies needed to assist Police, Fire and EMS in emergencies.
  • Utilizes Emergency Medical Dispatch (EMD) cards or software to ask vital questions and provide pre-arrival instructions as needed.
  • Operates a computer terminal connected with the Virginia Criminal Information Network and the National Crime Information Center to obtain such information as driver's history, vehicle registration data, criminal record information, stolen property information, etc., as necessary.
  • Monitors security alarms for businesses, court, schools, etc.
  • Facilitates language interpretation between non-English speaking callers and interpreters to provide assistance needed.
  • Ability to communicate effectively, both orally and in writing. Ability to speak clearly and precisely over the telephone and radio.
  • Ability to develop and maintain professional relationships with employees, supervisors, and representatives from other departments and organizations.
  • Performs various clerical duties, as necessary.

Required Qualifications
For Certified Communications Operators:
Salary determination based on 50% credit for years of dispatch experience.
Graduation from high school or GED and Basic Dispatcher State certification; current or previous certification in VCIN/NCIC; proof of Emergency Medical Dispatch Training completion, current CPR certification required, at least two years of experience in public safety dispatching, and at least two of the following certifications preferred:
-DCJS General Instructor
-DCJS Specialty Instructor
-Crisis Intervention Team Certification
-Communications Training Operator
or other skills deemed appropriate by the Chief of Police or their designee as an acceptable substitution for a certification
(Certifications must be attached to application for Criticall exemption consideration.)
Salary Starting from: $55,368
Disqualifications:
Automatic Disqualifying Factors for Sworn & Non-Sworn Applicants
The following list includes all items for which an application for a sworn and non-sworn position will be automatically disqualified.
Criminal History
  • Conviction of any felony
  • Conviction of domestic violence
  • Any conviction regarding the involvement in the sale or distribution of illegal drugs
  • Conviction of any Class 1 or 2 misdemeanor (or the Virginia State Law equivalent) within the last five years, excluding traffic violations (minor offenses may be looked at on a case-by-case basis)
  • Embezzlement or misappropriation of funds from a former employer
  • Founded child/elder abuse or neglect case
  • Illegal possession of a schedule I or II drug or any derivative thereof within the last five years (excluding marijuana)
  • Illegal use and/or possession of anabolic steroids within the last five years
  • Illegal use of any drug classified as a hallucinogen within the last five years
Driving History
  • Four or more negative points on a Virginia Operator's license (or the equivalent for out-of-state residents). Points may be negated by attending defensive driving school offered by the Department of Motor Vehicles (DMV) prior to the one-on-one interview with the background investigator.
  • Conviction of driving under the influence of drugs or alcohol within past five years
  • Eluding police within past five years
  • Leaving the scene of an accident within past two years
  • Multiple convictions of DUI
  • No valid driver's license and/or inability to obtain a Virginia license
  • Refusal to take a blood or breath test related to suspected DUI/DUID within past five years
  • Suspension or revocation of license or conviction of reckless driving within the last twelve months
Other Disqualifications
  • Two or more bankruptcies
  • Any "Dishonorable Discharge" or discharge "other than Honorable", from the military resulting from disciplinary action (case by case as determined by disposition code).
  • Cheating on any examination or testing associated with this position
  • Crimes of moral turpitude (lying, cheating, stealing)
  • Ineligibility to possess a firearm in Virginia
  • Intentional omission on the application/background process for this position. Intentional lying on the application/background process for this position
  • Having any visible tattoos, brands, piercings, intentional scarifications (intentional scarifications are those that did not occur accidentally/naturally) other body modifications on the face, head, front half of the neck in front of the ears (50% of the neck behind the ears) Offensive tattoos are prohibited (Full tattoo sleeves ARE allowed)

City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Supplemental Information
Must complete a medical, audio, psychological evaluation and pre-employment substance abuse test with satisfactory results.
Communications Operators are considered essential (ALPHA) personnel and are required to work during inclement weather, emergency conditions, and based on staffing needs.
Dispatchers work 12 hour shifts in the 911 Center that is staffed 24 hours per day, 7 days per week; 365 days per year receiving emergency 911 calls along with non-emergency calls.
To review video, click here: www.suffolkva.us/hr/eco
To review flier, click here: www.suffolkva.us/spdcommunicationsoperators
City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO)Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01
Do you have a high school diploma or GED and some experience in clerical or communications work?
  • Yes
  • No

02
Do you have a Basic Dispatcher State Certification?
  • Yes
  • No

03
Are you willing to maintain your Emergency Medical Dispatch Training for this position?
  • Yes
  • No

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