The Role As a Manager of Customer Success - West AMER, you will be regionally responsible for the ... Own regional customer health and outcomes. Drive adoption, customer health, satisfaction, and ...
The Role As a Manager of Customer Success - West AMER, you will be regionally responsible for the ... Own regional customer health and outcomes. Drive adoption, customer health, satisfaction, and ...
Customer Success Manager
Washington, DC · Remote
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...
Customer Success Manager
Washington, DC · Remote
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Idaho Falls, ID · On-site
Because Customer Success Managers are the primary customer interface, an extra measure of ... of regional success targets, and a cohesive, positive customer experience from prospect to power ...
New
Quick apply
Customer Success Manager
Idaho Falls, ID · On-site
Because Customer Success Managers are the primary customer interface, an extra measure of ... of regional success targets, and a cohesive, positive customer experience from prospect to power ...
New
Customer Success Manager
$70K - $95K/yr
Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge ...
New
Customer Success Manager
$70K - $95K/yr
Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge ...
New
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Because Customer Success Managers are the primary customer interface, an extra measure of ... of regional success targets, and a cohesive, positive customer experience from prospect to power ...
New
Because Customer Success Managers are the primary customer interface, an extra measure of ... of regional success targets, and a cohesive, positive customer experience from prospect to power ...
New
Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...
Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...
Customer Success Manager
Manhattan, NY · On-site
Fonn Group also has a presence in the APAC region. About our products: - Saga - - Mimir - Department Fonn Group Americas Role Customer Success Manager Locations Fonn Group Americas, New York
Customer Success Manager
Manhattan, NY · On-site
Fonn Group also has a presence in the APAC region. About our products: - Saga - - Mimir - Department Fonn Group Americas Role Customer Success Manager Locations Fonn Group Americas, New York
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...
Quick apply
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Irving, TX · On-site
As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...
Quick apply
Customer Success Manager
Irving, TX · On-site
As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...
Customer Success Manager
San Francisco, CA · On-site
Background Zifo is seeking a Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities ...
Customer Success Manager
San Francisco, CA · On-site
Background Zifo is seeking a Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities ...
Regional Customer Success Manager information
See salary details
$42.5K - $50.3K
1% of jobs
$50.3K - $58K
4% of jobs
$58K - $65.8K
5% of jobs
$65.8K - $73.6K
8% of jobs
$78.1K is the 25th percentile. Wages below this are outliers.
$73.6K - $81.4K
11% of jobs
$81.4K - $89.1K
17% of jobs
The median wage is $91K / yr.
$89.1K - $96.9K
16% of jobs
$103.3K is the 75th percentile. Wages above this are outliers.
$96.9K - $104.7K
16% of jobs
$104.7K - $112.5K
13% of jobs
$112.5K - $120.2K
6% of jobs
$120.2K - $128K
3% of jobs
$42.5K
$91.4K
$128K
How much do regional customer success manager jobs pay per year?
As of Jul 18, 2026, the average yearly pay for regional customer success manager in the United States is $91,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $105,000.00 per year, depending on experience, location, and employer.
What is the difference between Regional Customer Success Manager vs Customer Support Manager?
| Aspect | Regional Customer Success Manager | Customer Support Manager |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring product adoption across regions | Handling customer inquiries, troubleshooting, and resolving issues |
| Work Environment | Client-facing, strategic, often travel involved | Support centers, call centers, or online support teams |
| Required Skills | Customer relationship management, communication, strategic planning | Technical knowledge, problem-solving, communication |
| Industry Usage | Common in SaaS, tech, and enterprise services | Widespread across various industries including tech, retail, and services |
The main difference is that a Regional Customer Success Manager focuses on maintaining and expanding client relationships across regions, ensuring customer satisfaction and retention. In contrast, a Customer Support Manager primarily handles day-to-day customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer lifecycle.
How does a Regional Customer Success Manager typically collaborate with other departments to ensure client satisfaction?
As a Regional Customer Success Manager, you'll regularly work cross-functionally with sales, product, and support teams to address client needs and ensure successful outcomes. You'll often relay customer feedback to product managers for improvements, partner with sales to identify upsell opportunities, and coordinate with support specialists to resolve complex issues. Effective communication and alignment with these departments are crucial for delivering a seamless customer experience across your assigned region.
What are the key skills and qualifications needed to thrive as a Regional Customer Success Manager, and why are they important?
To thrive as a Regional Customer Success Manager, you need expertise in account management, customer relationship building, and a proven ability to analyze and optimize client outcomes—often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, problem-solving, and leadership skills help you manage cross-functional teams and address complex client needs. These skills ensure strong client retention, drive expansion opportunities, and foster positive customer experiences across multiple territories.
What is a Regional Customer Success Manager?
A Regional Customer Success Manager is responsible for ensuring that clients within a specific geographic region are satisfied with a company's products or services. They act as the main point of contact for customers, helping them achieve their goals, resolve issues, and maximize the value they receive. This role often involves onboarding new clients, providing training, gathering feedback, and collaborating with internal teams to improve the customer experience. The Regional Customer Success Manager also works to retain clients and may identify opportunities for upselling or cross-selling additional services.
More about Regional Customer Success Manager jobs
What cities are hiring for Regional Customer Success Manager jobs? Cities with the most Regional Customer Success Manager job openings:
What states have the most Regional Customer Success Manager jobs? States with the most job openings for Regional Customer Success Manager jobs include:
What job categories do people searching Regional Customer Success Manager jobs look for? The top searched job categories for Regional Customer Success Manager jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Job description
Category-defining tech. Career-defining work.
Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact.
Because when our customers win, we all win.
The Role
As a Manager of Customer Success - West AMER, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB. You align and manage to the vision and standards for how we engage customers from onboarding and proactive risk management through renewal and expansion, while building a high-performing, customer-centric team. You will report to the Global Director, Customer Success and work within your region with Sales, Professional Services, Support, Field Engineering, and Product to deliver world-class outcomes for our customers.
You Will
In your first 30 days, you will:
In your first 60 days, you will:
In your first 90 days and beyond, you will:
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.
Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we've learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.
Benefits
The annual anticipated base salary range for U.S. candidates for this role is listed in USD below. Salary is one component of the Cockroach Labs' Total Rewards package, which also includes, for each employee: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds towards professional development resources, flexible paid time off, 11 paid holidays a year, 10 paid sick days a year, paid parental leave, a 401(k) plan, and wellbeing benefits.
We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.
Salaries for candidates outside the U.S. will vary based on local compensation structures.
This position will remain posted until filled. Applicants should apply via our Careers Page.
Annual Anticipated Base Salary Range (U.S)
$130,000-$188,000 USD
Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact.
Because when our customers win, we all win.
The Role
As a Manager of Customer Success - West AMER, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB. You align and manage to the vision and standards for how we engage customers from onboarding and proactive risk management through renewal and expansion, while building a high-performing, customer-centric team. You will report to the Global Director, Customer Success and work within your region with Sales, Professional Services, Support, Field Engineering, and Product to deliver world-class outcomes for our customers.
You Will
- Own regional customer health and outcomes. Drive adoption, customer health, satisfaction, and renewals across a portfolio of customers in your region by leading, coaching, and unblocking a team of Customer Success Managers (CSMs).
- Set and scale best practices for customer engagement. Define and continuously improve standards for onboarding, cadence and communication, production planning, risk and issue management, and accountability across your region.
- Act as a hybrid player-coach where needed. In earlier stages or in strategic accounts, operate as both a senior CSM and regional leader while the team builds out over time.
- Build and manage a high-performing team. Hire, onboard, and develop CSMs; define clear performance criteria; and foster a positive, collaborative culture that aligns with Cockroach Labs' values.
- Drive revenue health in partnership with Sales. Review renewals, expansions, and churn risk on an ongoing basis with account teams; ensure there is a clear plan and ownership for every high-value opportunity and risk.
- Standardize tools, templates, and lifecycle programs. Define and maintain a regional customer lifecycle (onboarding → adoption → expansion → renewal) that leverages a standard set of templates, health metrics, and operating mechanisms your CSMs use consistently in the field.
- Unblock customers and internal teams. Proactively remove internal barriers that prevent customers from progressing to production, ensuring account teams are supported and directed toward the right technical and operational resources.
- Champion cross-functional collaboration. Build strong working relationships with leadership in Product, Education, Support, Sales, and Field Engineering to align on priorities, share customer insights, and influence our roadmap and services.
In your first 30 days, you will:
- Ramp on CockroachDB, our customer journey, and the Customer Success operating model.
- Build relationships with your regional CSMs, Sales leaders, and key cross-functional partners.
- Review the regional book of business, current health signals, and in-flight risks and initiatives.
In your first 60 days, you will:
- Establish regional operating rhythms (team meetings, forecast and health reviews, deal/risk reviews).
- Align your team on standards for onboarding, cadence, and production planning, and begin to rationalize existing tools and templates.
- Take direct ownership of a small number of strategic customers where leadership engagement is required.
In your first 90 days and beyond, you will:
- Adopt a clear, documented regional customer lifecycle and playbook, with associated metrics and KPIs to track progress.
- Demonstrate measurable improvements in regional customer health, time-to-production, and renewal/expansion execution.
- Partner with Recruiting and Customer Success leadership to plan for future headcount, drive hiring processes, and refine onboarding content for new CSMs in your region.
- 8+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS or enterprise software, with a strong record of driving adoption, renewals, and expansion across a portfolio of customers.
- Leadership in high-growth environments. 5+ years leading or mentoring CSMs or similar roles, ideally including experience operating as a "player-coach" while a team scales.
- Operational and analytical rigor. Drive to improve metrics and KPIs for customer health and team performance, and using data to prioritize, forecast, and drive continuous improvement.
- Customer lifecycle design experience. Experience designing or scaling customer lifecycle programs (onboarding, adoption, risk management, advocacy) and standardizing tools and templates across a team.
- Strong cross-functional influence. Proven ability to collaborate with Sales, Product, Support, Professional Services, and Finance to unblock issues, align on priorities, and deliver joint outcomes for customers.
- Technical curiosity. Comfort engaging with modern cloud infrastructure and data concepts (e.g., SQL databases, distributed systems, multi-region architectures), with a willingness to deepen your expertise in CockroachDB over time.
- Growth and inclusion mindset. A track record of building inclusive, collaborative teams and investing in the development and onboarding of new CSMs.
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.
Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we've learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.
Benefits
- Stock Options
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Professional Development Funds
- Flexible Time Off
- Paid Holidays
- Paid Sick Days
- Paid Parental Leave
- Retirement Benefits
- Mental Wellbeing Benefits
- And more!
The annual anticipated base salary range for U.S. candidates for this role is listed in USD below. Salary is one component of the Cockroach Labs' Total Rewards package, which also includes, for each employee: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds towards professional development resources, flexible paid time off, 11 paid holidays a year, 10 paid sick days a year, paid parental leave, a 401(k) plan, and wellbeing benefits.
We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.
Salaries for candidates outside the U.S. will vary based on local compensation structures.
This position will remain posted until filled. Applicants should apply via our Careers Page.
Annual Anticipated Base Salary Range (U.S)
$130,000-$188,000 USD
About Cockroach Labs
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
2015