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Regional Customer Success Manager Jobs (NOW HIRING)

Ralliant

Customer Success Manager

Plainville, CT · On-site

Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Suvoda

Customer Success Manager

Conshohocken, PA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

REXEL

Customer Success Manager

Rochester, NY

Rexel USA operates its electrical distribution business in the United States through eight Regions ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

REXEL

Customer Success Manager

Rochester, NY · On-site

Rexel USA operates its electrical distribution business in the United States through eight Regions ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

REXEL

Customer Success Manager

Broken Arrow, OK · On-site

Rexel USA operates its electrical distribution business in the United States through eight Regions ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

Rexel France

Customer Success Manager

Rochester, NY · On-site

$60 - $80/hr

Rexel USA operates its electrical distribution business in the United States through eight Regions ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... You will have the autonomy to create opportunity in increasing adoption and work alongside Regional ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... You will have the autonomy to create opportunity in increasing adoption and work alongside Regional ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $100/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$125 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

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Regional Customer Success Manager information

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$42.5K

$91.4K

$128K

How much do regional customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for regional customer success manager in the United States is $91,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a regional customer success manager?

A Regional Customer Success Manager is responsible for ensuring that clients within a specific geographic region are satisfied with a company's products or services. They act as the main point of contact for customers, helping them achieve their goals, resolve issues, and maximize the value they receive. This role often involves onboarding new clients, providing training, gathering feedback, and collaborating with internal teams to improve the customer experience. The Regional Customer Success Manager also works to retain clients and may identify opportunities for upselling or cross-selling additional services.

How does a regional customer success manager typically collaborate with other departments to ensure client satisfaction?

As a Regional Customer Success Manager, you'll regularly work cross-functionally with sales, product, and support teams to address client needs and ensure successful outcomes. You'll often relay customer feedback to product managers for improvements, partner with sales to identify upsell opportunities, and coordinate with support specialists to resolve complex issues. Effective communication and alignment with these departments are crucial for delivering a seamless customer experience across your assigned region.

What are the key skills and qualifications needed to thrive as a regional customer success manager, and why are they important?

To thrive as a Regional Customer Success Manager, you need expertise in account management, customer relationship building, and a proven ability to analyze and optimize client outcomes—often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, problem-solving, and leadership skills help you manage cross-functional teams and address complex client needs. These skills ensure strong client retention, drive expansion opportunities, and foster positive customer experiences across multiple territories.

What is the difference between Regional Customer Success Manager vs Customer Support Manager?

AspectRegional Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring product adoption across regionsHandling customer inquiries, troubleshooting, and resolving issues
Work EnvironmentClient-facing, strategic, often travel involvedSupport centers, call centers, or online support teams
Required SkillsCustomer relationship management, communication, strategic planningTechnical knowledge, problem-solving, communication
Industry UsageCommon in SaaS, tech, and enterprise servicesWidespread across various industries including tech, retail, and services

The main difference is that a Regional Customer Success Manager focuses on maintaining and expanding client relationships across regions, ensuring customer satisfaction and retention. In contrast, a Customer Support Manager primarily handles day-to-day customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer lifecycle.

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Regional Customer Success Manager jobs near you
Infographic showing various Regional Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $91,444 per year, or $44 per hour.

Regional Customer Success Manager (Automotive)

Podium

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

You will be expected to travel 35 - 40% of the time. 

What you will be doing:

  • Serve as the primary post-sales point of contact for a variety of small business customers
  • Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
  • Help customers achieve maximum value from products and achieve business objectives
  • Responsible for identifying opportunities for upselling and cross-selling within existing accounts
  • Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
  • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
  • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
  • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

  • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
  • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
  • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
  • Technically adept and able to grasp complex software concepts quickly
  • Empathetic and customer-centric mindset, committed to driving customer success
  • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
  • Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

  • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
  • Experience with customer success platforms and tools.
  • Familiarity with CRM and customer support software.
  • Knowledge of online reputation management and customer feedback processes.

Why you'll love working here: 

  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local businesses

Benefits

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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