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Regional Customer Success Manager Jobs in Raleigh, NC

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales ... Manage and nurture customer relationships across the USA and EU regions. * Drive customer retention ...

ESP Engineered

Customer Success Manager

Raleigh, NC · On-site

$80 - $100/hr

Manage and nurture customer relationships across the USA and EU regions. * Drive customer retention and expansion by delivering exceptional customer experiences. * Conduct customer onboarding ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

TARGAN, Inc.

Customer Success Manager

Raleigh, NC · On-site

Travel frequently within the assigned region-and internationally when required-to maintain strong ... Note: The customer success manager is not responsible for tech support on the product, however ...

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

Wolters Kluwer

Customer Success Manager

Cary, NC

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

S. industry events (e.g., the GCSAA Conference & Show, STMA Conference, and regional sports-turf ... Customer Success, Account Management, or a client-facing technical role -- ideally within a SaaS or ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Appian Corporation

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

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TARGAN Inc

Customer Success Manager - Poultry

Raleigh, NC · On-site

$90 - $130/hr

Customer Success Manager Full Time Professional Raleigh, NC, US Position Summary The Customer ... Travel * Travel frequently within the assigned region--and internationally when required--to ...

Cleo

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

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All JobsRegional Customer Success JobsRegional Customer Success Manager JobsRegional Customer Success Manager Jobs in Raleigh, NC

Regional Customer Success Manager information

See Raleigh, NC salary details

$41.3K

$88.9K

$124.4K

How much do regional customer success manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for regional customer success manager in Raleigh, NC is $88,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a regional customer success manager?

A Regional Customer Success Manager is responsible for ensuring that clients within a specific geographic region are satisfied with a company's products or services. They act as the main point of contact for customers, helping them achieve their goals, resolve issues, and maximize the value they receive. This role often involves onboarding new clients, providing training, gathering feedback, and collaborating with internal teams to improve the customer experience. The Regional Customer Success Manager also works to retain clients and may identify opportunities for upselling or cross-selling additional services.

How does a regional customer success manager typically collaborate with other departments to ensure client satisfaction?

As a Regional Customer Success Manager, you'll regularly work cross-functionally with sales, product, and support teams to address client needs and ensure successful outcomes. You'll often relay customer feedback to product managers for improvements, partner with sales to identify upsell opportunities, and coordinate with support specialists to resolve complex issues. Effective communication and alignment with these departments are crucial for delivering a seamless customer experience across your assigned region.

What are the key skills and qualifications needed to thrive as a regional customer success manager, and why are they important?

To thrive as a Regional Customer Success Manager, you need expertise in account management, customer relationship building, and a proven ability to analyze and optimize client outcomes—often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, problem-solving, and leadership skills help you manage cross-functional teams and address complex client needs. These skills ensure strong client retention, drive expansion opportunities, and foster positive customer experiences across multiple territories.

What is the difference between Regional Customer Success Manager vs Customer Support Manager?

AspectRegional Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring product adoption across regionsHandling customer inquiries, troubleshooting, and resolving issues
Work EnvironmentClient-facing, strategic, often travel involvedSupport centers, call centers, or online support teams
Required SkillsCustomer relationship management, communication, strategic planningTechnical knowledge, problem-solving, communication
Industry UsageCommon in SaaS, tech, and enterprise servicesWidespread across various industries including tech, retail, and services

The main difference is that a Regional Customer Success Manager focuses on maintaining and expanding client relationships across regions, ensuring customer satisfaction and retention. In contrast, a Customer Support Manager primarily handles day-to-day customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer lifecycle.

What are popular job titles related to Regional Customer Success Manager jobs in Raleigh, NC?

For Regional Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Regional Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Regional Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Regional Customer Success Manager jobs?

Cities near Raleigh, NC with the most Regional Customer Success Manager job openings:

Regional Customer Success Manager jobs near you
Infographic showing various Regional Customer Success Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,891 per year, or $42.7 per hour.

Customer Success Manager

Maxiq

Raleigh, NC • On-site

Other

Posted 24 days ago

Job description

Customer Success Manager

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self-motivated with a proactive approach to customer success.
Preferred Qualifications
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor's degree in Business, Marketing, or a related field.
Benefits
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

Apply