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Regional Customer Success Manager Jobs (NOW HIRING)

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...

Convey LLC

Customer Success Manager

Denver, CO · On-site

Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Kipu Health

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) The Customer Success Manager (CSM) owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Yes Energy

Customer Success Manager

Boston, MA · On-site

$80K - $95K/yr

Customer Success Manager Join the market leader in electric power data and analytics solutions. The ... Participate in the Training Day events at our annual Yes Energy Summit and in-person regional ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Campfire

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

C Square

Customer Success Manager

Waltham, MA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

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Regional Customer Success Manager information

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$42.5K

$91.4K

$128K

How much do regional customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for regional customer success manager in the United States is $91,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is the difference between Regional Customer Success Manager vs Customer Support Manager?

AspectRegional Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring product adoption across regionsHandling customer inquiries, troubleshooting, and resolving issues
Work EnvironmentClient-facing, strategic, often travel involvedSupport centers, call centers, or online support teams
Required SkillsCustomer relationship management, communication, strategic planningTechnical knowledge, problem-solving, communication
Industry UsageCommon in SaaS, tech, and enterprise servicesWidespread across various industries including tech, retail, and services

The main difference is that a Regional Customer Success Manager focuses on maintaining and expanding client relationships across regions, ensuring customer satisfaction and retention. In contrast, a Customer Support Manager primarily handles day-to-day customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer lifecycle.

How does a regional customer success manager typically collaborate with other departments to ensure client satisfaction?

As a Regional Customer Success Manager, you'll regularly work cross-functionally with sales, product, and support teams to address client needs and ensure successful outcomes. You'll often relay customer feedback to product managers for improvements, partner with sales to identify upsell opportunities, and coordinate with support specialists to resolve complex issues. Effective communication and alignment with these departments are crucial for delivering a seamless customer experience across your assigned region.

What are the key skills and qualifications needed to thrive as a regional customer success manager, and why are they important?

To thrive as a Regional Customer Success Manager, you need expertise in account management, customer relationship building, and a proven ability to analyze and optimize client outcomes—often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, problem-solving, and leadership skills help you manage cross-functional teams and address complex client needs. These skills ensure strong client retention, drive expansion opportunities, and foster positive customer experiences across multiple territories.

What is a regional customer success manager?

A Regional Customer Success Manager is responsible for ensuring that clients within a specific geographic region are satisfied with a company's products or services. They act as the main point of contact for customers, helping them achieve their goals, resolve issues, and maximize the value they receive. This role often involves onboarding new clients, providing training, gathering feedback, and collaborating with internal teams to improve the customer experience. The Regional Customer Success Manager also works to retain clients and may identify opportunities for upselling or cross-selling additional services.
More about Regional Customer Success Manager jobs
What cities are hiring for Regional Customer Success Manager jobs? Cities with the most Regional Customer Success Manager job openings:
What states have the most Regional Customer Success Manager jobs? States with the most job openings for Regional Customer Success Manager jobs include:
What job categories do people searching Regional Customer Success Manager jobs look for? The top searched job categories for Regional Customer Success Manager jobs are:
Regional Customer Success Manager jobs near you
Infographic showing various Regional Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $91,444 per year, or $44 per hour.

Customer Success Manager

Citian

Washington, DC

Full-time

Re-posted 3 days ago

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

Your Citian Advantage:

  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here: www.citian.co

** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities