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Regional Customer Success Manager Jobs (NOW HIRING)

Five Star Food Service

Customer Success Manager

Gadsden, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with operations and regional leadership teams to ensure customer satisfaction, performance ... success, account management, or sales, ideally within a service-oriented industry; or equivalent ...

TARGAN Inc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Travel * Travel frequently within the assigned region--and internationally when required--to ...

SWBC

Customer Success Manager

Grand Rapids, MI

  • Medical

  • Retirement

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... You will have the autonomy to create opportunity in increasing adoption and work alongside Regional ...

Swbc

Customer Success Manager

Grand Rapids, MI

  • Medical

  • Retirement

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... You will have the autonomy to create opportunity in increasing adoption and work alongside Regional ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...

Valsoft Services

Customer Success Manager

Customer Success Manager At Qmatic, our purpose is clear: a world where everyone can access the services they need. For more than 40 years, we have shaped how people connect with essential services ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Because Customer Success Managers are the primary customer interface, an extra measure of ... of regional success targets, and a cohesive, positive customer experience from prospect to power ...

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Travel will be regional and national Preferred Qualifications: * Venture-backed, start-up ...

Monaire

Customer Success Manager

Somerville, MA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

Fonn Group also has a presence in the APAC region. About our products: - Saga - - Mimir - Department Fonn Group Americas Role Customer Success Manager Locations Fonn Group Americas, New York

BlinkOps

Customer Success Manager

$100K - $170K/yr

About this Role Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a ...

Justworks

Customer Success Manager

New York, NY

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

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Regional Customer Success Manager information

See salary details

$42.5K

$91.4K

$128K

How much do regional customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for regional customer success manager in the United States is $91,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a regional customer success manager?

A Regional Customer Success Manager is responsible for ensuring that clients within a specific geographic region are satisfied with a company's products or services. They act as the main point of contact for customers, helping them achieve their goals, resolve issues, and maximize the value they receive. This role often involves onboarding new clients, providing training, gathering feedback, and collaborating with internal teams to improve the customer experience. The Regional Customer Success Manager also works to retain clients and may identify opportunities for upselling or cross-selling additional services.

How does a regional customer success manager typically collaborate with other departments to ensure client satisfaction?

As a Regional Customer Success Manager, you'll regularly work cross-functionally with sales, product, and support teams to address client needs and ensure successful outcomes. You'll often relay customer feedback to product managers for improvements, partner with sales to identify upsell opportunities, and coordinate with support specialists to resolve complex issues. Effective communication and alignment with these departments are crucial for delivering a seamless customer experience across your assigned region.

What are the key skills and qualifications needed to thrive as a regional customer success manager, and why are they important?

To thrive as a Regional Customer Success Manager, you need expertise in account management, customer relationship building, and a proven ability to analyze and optimize client outcomes—often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, problem-solving, and leadership skills help you manage cross-functional teams and address complex client needs. These skills ensure strong client retention, drive expansion opportunities, and foster positive customer experiences across multiple territories.

What is the difference between Regional Customer Success Manager vs Customer Support Manager?

AspectRegional Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring product adoption across regionsHandling customer inquiries, troubleshooting, and resolving issues
Work EnvironmentClient-facing, strategic, often travel involvedSupport centers, call centers, or online support teams
Required SkillsCustomer relationship management, communication, strategic planningTechnical knowledge, problem-solving, communication
Industry UsageCommon in SaaS, tech, and enterprise servicesWidespread across various industries including tech, retail, and services

The main difference is that a Regional Customer Success Manager focuses on maintaining and expanding client relationships across regions, ensuring customer satisfaction and retention. In contrast, a Customer Support Manager primarily handles day-to-day customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer lifecycle.

More about Regional Customer Success Manager jobs

What cities are hiring for Regional Customer Success Manager jobs?

Cities with the most Regional Customer Success Manager job openings:

What states have the most Regional Customer Success Manager jobs?

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What job categories do people searching Regional Customer Success Manager jobs look for?

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Regional Customer Success Manager jobs near you
Infographic showing various Regional Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $91,444 per year, or $44 per hour.

Customer Success Manager

Five Star Food Service

Gadsden, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager (AL, Oxford)

The Customer Success Manager is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

What Five Star Has to Offer:

  • Paid vacation, paid holidays, paid sick days.
  • 401(k) retirement savings plan with company match.
  • Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
  • Voluntary FSA, life insurance, and short/long-term disability options.
  • Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
  • Opportunities for advancement.
  • Quarterly Incentive Bonus based on retention and growth.
  • Vehicle program with insurance and maintenance reimbursement and weekly stipend.

Key Responsibilities:

  • Develop and maintain long-term customer relationships through consistent communication and on-site visits.
  • Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
  • Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
  • Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
  • Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
  • Conduct regular client site visits to ensure company standards and contractual commitments are met.
  • Document all client interactions, feedback, and action items accurately and share updates with division management.
  • Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
  • Promote and uphold Five Star's values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Required Qualifications:

  • Bachelor's degree in business, marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry; or equivalent combination of education and experience.
  • Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Willingness to travel regionally and stay overnight as required.
  • Valid driver's license and clean driving record.
  • Must be able to consent to a drug screen and pre-employment background check.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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