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Regional Customer Experience Manager Jobs (NOW HIRING)

Associa

Customer Experience Manager

Wilmington, NC · On-site

The Customer Experience Manager collaborates with Sales, Transitions, Operations, Regional Leadership, Community Managers, Customer Support, Accounting, and Marketing to create a consistent, high ...

Q2

Customer Experience Manager

Austin, TX · On-site

SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...

Five Below

Customer Experience Manager

Douglas, GA · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Allura

Customer Experience Manager

Houston, TX · On-site

$80 - $100/hr

Customer Experience Manager Full Time Management Houston, TX, US Salary Range: $90,000.00 To $100,000.00 Annually Customer Experience Manager Department: Customer Experience Reports To: Director ...

Stord

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Jobtailor

Customer Experience Manager

Blaine, WA · On-site

$100 - $125/hr

Requirements * Proven experience in customer experience, account management, or a related field. * Strong ability to manage multiple priorities and complex service solutions in a fast-paced ...

New

Portnox

Customer Experience Manager

Austin, TX · On-site

As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting ...

Five Below

Customer Experience Manager

Arlington, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Broken Arrow, OK · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Len the Plumber

Customer Experience Manager

Horsham, PA · On-site

$70K - $80K/yr

Customer Experience Manager Compensation: $70,000-80,000 annual plus bonus eligibility Work Type: Full-Time | Onsite Location: Horsham, PA About Len the Plumber Heating and Air When you join Len the ...

UniFide CST

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

Stord

Customer Experience Manager

Ferndale, WA · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Jobtailor

NY · On-site

$125 - $150/hr

Lead and oversee cross-functional teams supporting customer experience, conference coordination, AV and graphic design services * Partner with facility management, security, catering, and site ...

New

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How much do regional customer experience manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for regional customer experience manager in the United States is $91,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $105,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Regional Customer Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $91,444 per year, or $44 per hour.

Regional Customer Experience Supervisor

Lisle, IL • On-site

DCC Propane, LLC
Oil and Gas Extraction • 501 - 1,000 employees
Learn more about DCC Propane, LLCexternal

$70K/yr

Full-time

Re-posted 26 days ago

DCC Propane rating

4.7

Company rating: 4.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

416th of 430 rated retail wholesalers

Job description

Position Summary
The Regional Customer Experience Supervisor is responsible for driving customer service execution, technical competency, customer engagement quality, and operational consistency across all customer care functions within the assigned Region. This role provides direct supervision of the Regional Sales Associate (RSA) and dotted line oversight, coaching, and competency management for all Customer Care Representatives (CCRs) and Customer Care Supervisors (CCSs) within the Region.
Reporting directly to the Regional Director, this role partners closely with Area Managers to ensure customer care employees are properly trained, following approved operating procedures, effectively utilizing Company systems and tools, and delivering a consistent and professional customer experience.
This role is responsible for evaluating live and recorded customer interactions, identifying coaching opportunities, developing training plans, improving customer handling skills, and ensuring adherence to operational expectations including RCC utilization, DASH pricing execution, Red Yellow Green (RYG) outbound calling expectations, account setup accuracy, and customer retention initiatives.
Core Duties / Key Responsibilities
  • Customer Experience Leadership - Drive consistent execution of customer service standards across the Region while ensuring professional, timely, and effective customer interactions across all offices.
  • Dotted Line Oversight of CCRs and CCSs - Provide functional oversight, coaching, accountability, and performance guidance to all CCRs and CCSs within the Region in partnership with Area Managers.
  • Direct Oversight of RSA - Directly supervise the Regional Sales Associate including daily execution, training, outbound activity expectations, reporting, and development.
  • RCC System Competency - Ensure CCRs and CCSs effectively utilize RCC for order entry, routing coordination, scheduling visibility, account maintenance, service setup, customer notes, and customer communication accuracy.
  • DASH Utilization - Train and coach customer care teams on proper use of DASH including pricing execution, customer setup, retention efforts, pricing consistency, margin discipline, and documentation standards.
  • RYG Outbound Calling Execution - Monitor and drive Red Yellow Green outbound calling activity to ensure customer contact expectations are met and outbound efforts support customer retention, capacity planning, and gallon growth objectives.
  • Call Monitoring and Coaching - Conduct regular live call listening and recorded call evaluations to assess communication effectiveness, professionalism, accuracy, customer handling ability, and adherence to approved procedures.
  • Soft Skills Development - Coach employees on customer interaction skills including active listening, professionalism, de-escalation, empathy, confidence, customer education, and conflict resolution.
  • Technical Skills Development - Develop and reinforce employee competency in operational processes, customer account management, pricing procedures, system navigation, order handling, service coordination, and outbound call execution.
  • Training and Development - Coordinate onboarding, refresher training, process reinforcement, and skills development for customer care employees throughout the Region.
  • Performance Assessments - Conduct competency reviews and performance assessments related to customer service quality, process compliance, productivity, and operational accuracy.
  • Quality Assurance - Audit customer interactions, account setup accuracy, pricing consistency, customer notes, documentation quality, and transactional execution to identify gaps and corrective actions.
  • RingCentral Contact Center Expertise - Develop and maintain advanced knowledge of the RingCentral phone and contact center platform, serving as a subject matter expert on call routing, queue configuration, IVR design, call flow optimization, system functionality, reporting, data extraction, analytics, and process automation to support operational efficiency, customer experience, and business objectives.

Position Qualifications
Experience/Education
Required Work Experience:
Minimum 5 years of customer service, customer care, dispatch, or inside sales experience
Minimum 3 years of leadership, coaching, training, or supervisory experience preferred
Required Knowledge/Skills/Abilities
Microsoft Applications: Moderate to advanced functionality (in particular, Word, Excel and Outlook)
Additional Technology: Exceptional phone skills and computer literacy
Travel: Daily onsite presence required with regular regional travel
Communication: Exceptional verbal and written communication skills required
Additional Requirements:
  • Strong leadership and coaching abilities
  • Strong customer service and conflict resolution skills
  • Ability to effectively evaluate employee performance and competency
  • Strong organizational skills and attention to detail
  • Ability to work collaboratively with Area Managers and Regional leadership
  • Strong listening and communication evaluation skills
  • Ability to identify operational gaps and implement corrective actions
  • Ability to train employees on operational systems and procedures
  • Complete all required Company and PERC training in a timely manner
  • Daily onsite presence required with regular regional travel.

Physical/Working Requirements
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is:
  • This position requires you to work from an office environment;
  • Prolonged sitting at a desk and working on a computer;
  • Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces;
  • Communicate with and exchange information verbally and in writing;
  • Move about in an office environment;
  • The noise level in the work environment is usually moderate

Scope
  • Direct Reports: Regional Sales Associate(s)
  • Dotted Line Oversight: All CCRs and CCSs within assigned Region
  • Total Organization Employees: ~850
  • Total Organization States: 20
  • Total Organization Regions/Markets: 4

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.
DCC Propane is an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status or disability status.

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