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Regional Customer Service Manager Jobs (NOW HIRING)

Matthey

$100 - $125/hr

Regional Customer Service Manager Location: Devon, PA / Smithfield, PA / Queretaro, Mexico At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you'll join a world ...

Pregis

Customer Service Manager

Visalia, CA · On-site

The Visalia Customer Service Manager is responsible for providing support to all customers within the region and will be based in the Visala, CA Pregis location. Essential Functions and ...

Compass Group

Customer Service Manager

New York, NY · On-site

$80K - $90K/yr

Customer Service Manager Location: New York, NY Work Schedule: Monday-Friday Salary: $80,000 - $90 ... Implement regional strategies and identify new opportunities to deliver best-in-class food, service ...

Hobby Lobby Careers

Customer Service Manager

Wausau, WI · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Arden, NC · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Gohrt

Customer Service Manager

Norfolk, VA · On-site

$79K - $103K/yr

... region. We offer unmatched benefits and competitive wages in a stimulating and rewarding ... Provides overall management for all customer service functions. * Develops and implements policies ...

WESTAMERICA BANK

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

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Regional Customer Service Manager information

See salary details

$39.5K

$77.8K

$128K

How much do regional customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for regional customer service manager in the United States is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a regional customer service manager do?

A Regional Customer Service Manager oversees customer service operations within a specific geographic area, ensuring quality and consistency across multiple locations. They are responsible for leading teams, implementing service policies, resolving escalated customer issues, and analyzing performance metrics to improve customer satisfaction. This role often involves training staff, coordinating with other departments, and developing strategies to meet organizational goals. Regional Customer Service Managers play a key role in maintaining high standards of service and supporting business growth.

What are the key skills and qualifications needed to thrive as a regional customer service manager, and why are they important?

To thrive as a Regional Customer Service Manager, you need strong leadership abilities, experience in customer service operations, and a relevant bachelor's degree, often in business or a related field. Familiarity with CRM systems, contact center software, and performance analytics tools is typically expected. Outstanding communication, conflict resolution, and coaching skills enable you to effectively manage teams and foster positive customer experiences. These skills ensure consistent service quality across regions, drive customer satisfaction, and support business growth.

What are some common challenges faced by regional customer service managers, and how can they be addressed?

Regional Customer Service Managers often navigate the complexities of managing teams across multiple locations, ensuring consistency in customer experience and adapting to varying local customer needs. Balancing company-wide policies with regional differences can be challenging, as can maintaining high team morale remotely. Effective communication, regular training sessions, and leveraging technology for collaboration help overcome these challenges, enabling managers to foster a unified service culture and drive regional performance.

What is the difference between Regional Customer Service Manager vs Customer Support Supervisor?

AspectRegional Customer Service ManagerCustomer Support Supervisor
CredentialsTypically requires experience in customer service, leadership skills, and sometimes a bachelor’s degree in business or related fieldUsually requires experience in customer support, strong communication skills, and sometimes a high school diploma or associate degree
Work EnvironmentOversees multiple customer service teams across regions, often in corporate offices or regional hubsManages customer support teams within a specific location or department, often in call centers or support centers
Employer & Industry UsageCommon in retail, telecommunications, and service industries with regional operationsFound in similar industries, focusing on day-to-day support team management

The Regional Customer Service Manager oversees multiple support teams across regions, focusing on strategy and performance, while the Customer Support Supervisor manages daily operations within a specific team. Both roles require customer service experience, but the manager position involves broader oversight and leadership responsibilities.

What cities are hiring for Regional Customer Service Manager jobs?

Cities with the most Regional Customer Service Manager job openings:

What states have the most Regional Customer Service Manager jobs?

States with the most job openings for Regional Customer Service Manager jobs include:

What are popular job titles related to Regional Customer Service Manager jobs?

For Regional Customer Service Manager jobs, the most frequently searched job titles are:

Regional Customer Service Manager jobs near you
Infographic showing various Regional Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Regional Customer Service Manager

On-site

Matthey
See more jobs at Mattheyexternal

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Leading, coaching, and developing a regional customer service team across multiple sites to deliver high quality support and service.

  • Collaborating with Sales, Operations, Finance, and Supply Chain teams to manage customer demand, orders, and shipment activities.

  • Managing customer service processes within SAP, resolving transactional issues, and supporting continuous process improvements.

Job description

Regional Customer Service Manager

Location: Devon, PA / Smithfield, PA / Queretaro, Mexico

At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life-saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.

The role
  • Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.
  • Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
  • Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.
  • Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.
  • Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.
  • Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.
Key skills that will help you succeed in this role
  • Experience leading customer service teams within a manufacturing or supply chain environment.
  • Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.
  • Strong stakeholder management and relationship-building skills across commercial and operational functions.
  • Excellent analytical, organizational, verbal and written communication skills.
  • Demonstrated success improving processes and driving operational performance.
  • Bachelor’s degree in Business, Accounting, Science, Engineering or a related discipline preferred; Spanish language skills are advantageous.
What we offer
  • Retirement Savings (401K Match, plus an additional Employer Contribution)
  • 20 days annual PTO (varies for shift-based roles)
  • Life and Disability Insurance
  • Health Insurance (Medical, Prescription, Dental and Vision)
  • Voluntary Benefits
  • Wellbeing Programs and Incentives
  • Tuition Assistance
  • Parental Leave

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.

Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice.

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