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Regional Customer Service Manager Jobs (NOW HIRING)

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Hobby Lobby

Customer Service Manager

Saint Peters, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Easton, PA · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Harahan, LA · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Hiram, GA · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Hobby Lobby

Customer Service Manager

Waterville, ME · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Uzin Utz North America

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status: Exempt Travel Requirements: 15% Salary Range: $80,000 - $100,000 annually Who We Are Looking For We ...

Uncle Gs Management Corp.

NY · On-site

$60 - $80/hr

As we build on this momentum, we are seeking a dynamic and experienced Customer Service Manager to join our team immediately. This pivotal role offers the opportunity to shape the customer experience ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsRegional Customer Service Manager Jobs

Regional Customer Service Manager information

See salary details

$39.5K

$77.8K

$128K

How much do regional customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for regional customer service manager in the United States is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a regional customer service manager do?

A Regional Customer Service Manager oversees customer service operations within a specific geographic area, ensuring quality and consistency across multiple locations. They are responsible for leading teams, implementing service policies, resolving escalated customer issues, and analyzing performance metrics to improve customer satisfaction. This role often involves training staff, coordinating with other departments, and developing strategies to meet organizational goals. Regional Customer Service Managers play a key role in maintaining high standards of service and supporting business growth.

What are the key skills and qualifications needed to thrive as a regional customer service manager, and why are they important?

To thrive as a Regional Customer Service Manager, you need strong leadership abilities, experience in customer service operations, and a relevant bachelor's degree, often in business or a related field. Familiarity with CRM systems, contact center software, and performance analytics tools is typically expected. Outstanding communication, conflict resolution, and coaching skills enable you to effectively manage teams and foster positive customer experiences. These skills ensure consistent service quality across regions, drive customer satisfaction, and support business growth.

What are some common challenges faced by regional customer service managers, and how can they be addressed?

Regional Customer Service Managers often navigate the complexities of managing teams across multiple locations, ensuring consistency in customer experience and adapting to varying local customer needs. Balancing company-wide policies with regional differences can be challenging, as can maintaining high team morale remotely. Effective communication, regular training sessions, and leveraging technology for collaboration help overcome these challenges, enabling managers to foster a unified service culture and drive regional performance.

What is the difference between Regional Customer Service Manager vs Customer Support Supervisor?

AspectRegional Customer Service ManagerCustomer Support Supervisor
CredentialsTypically requires experience in customer service, leadership skills, and sometimes a bachelor’s degree in business or related fieldUsually requires experience in customer support, strong communication skills, and sometimes a high school diploma or associate degree
Work EnvironmentOversees multiple customer service teams across regions, often in corporate offices or regional hubsManages customer support teams within a specific location or department, often in call centers or support centers
Employer & Industry UsageCommon in retail, telecommunications, and service industries with regional operationsFound in similar industries, focusing on day-to-day support team management

The Regional Customer Service Manager oversees multiple support teams across regions, focusing on strategy and performance, while the Customer Support Supervisor manages daily operations within a specific team. Both roles require customer service experience, but the manager position involves broader oversight and leadership responsibilities.

What cities are hiring for Regional Customer Service Manager jobs?

Cities with the most Regional Customer Service Manager job openings:

What states have the most Regional Customer Service Manager jobs?

States with the most job openings for Regional Customer Service Manager jobs include:

What are popular job titles related to Regional Customer Service Manager jobs?

For Regional Customer Service Manager jobs, the most frequently searched job titles are:

Regional Customer Service Manager jobs near you
Infographic showing various Regional Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Customer Service Manager

Portland, OR • On-site

SERVPRO of Southwest Portland
Construction • 11 - 50 employees
Learn more about SERVPRO of Southwest Portlandexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Manage Production Technicians by scheduling, monitoring performance, and providing training.

  • Address and resolve customer service issues, including emergencies and conflicts.

  • Maintain accurate records of customer interactions and develop standards and procedures for customer service.

Job description

Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Health insurance
  • Training & development

Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
  • Recruit, hire and train new production technicians
  • Generate sales from production technicians to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Schedule calendar for production technicians
  • Distribute work
  • Develop standards and procedures
  • Document customer service discussions and actions
  • Maintain accurate records and files of documentation
  • Provide sales goals and encouragement to achieve goals
  • Manage budget and expenses
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Maintain a professional workspace and workflow
  • Evaluate production technicians performance
Customer Service Manager Requirements and Qualifications
  • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Self-motivated and self-directed
  • Comfortable in both a leadership and team-player role
  • Creative problem solver who thrives when presented with a challenge
  • Focused on customer service
  • High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for a positive customer experience and resolution