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Regional Customer Service Manager Jobs (NOW HIRING)

Phenom People

Customer Service Manager

Towson, MD · On-site

The Client Services Manager will: * Provide superior customer service and quality home care * Focus on managing coordination of client services and emergent scheduling issues * Manage your Client ...

Rebel Systems LLC

Customer Service Manager

Largo, FL · On-site

The Customer Service Manager provides strategic leadership for the customer service function, ensuring a best-in-class customer experience for defense, government, and commercial customers. This role ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Vestis

Customer Service Manager

Meridian, ID · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

$66K - $106K/yr

Manufacturing Position Summary We are seeking an experienced and results‑driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for ...

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

safariland

Customer Service Manager

Casper, WY · On-site

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

Socket.dev

Customer Service Manager

Fort Worth, TX · On-site

$80 - $100/hr

As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...

YSI Incorporated

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role**We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

Office Depot

Customer Service Manager

Greeley, CO · On-site

The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team. The essential ...

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Regional Customer Service Manager information

See salary details

$39.5K

$77.8K

$128K

How much do regional customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for regional customer service manager in the United States is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a regional customer service manager do?

A Regional Customer Service Manager oversees customer service operations within a specific geographic area, ensuring quality and consistency across multiple locations. They are responsible for leading teams, implementing service policies, resolving escalated customer issues, and analyzing performance metrics to improve customer satisfaction. This role often involves training staff, coordinating with other departments, and developing strategies to meet organizational goals. Regional Customer Service Managers play a key role in maintaining high standards of service and supporting business growth.

What are the key skills and qualifications needed to thrive as a regional customer service manager, and why are they important?

To thrive as a Regional Customer Service Manager, you need strong leadership abilities, experience in customer service operations, and a relevant bachelor's degree, often in business or a related field. Familiarity with CRM systems, contact center software, and performance analytics tools is typically expected. Outstanding communication, conflict resolution, and coaching skills enable you to effectively manage teams and foster positive customer experiences. These skills ensure consistent service quality across regions, drive customer satisfaction, and support business growth.

What are some common challenges faced by regional customer service managers, and how can they be addressed?

Regional Customer Service Managers often navigate the complexities of managing teams across multiple locations, ensuring consistency in customer experience and adapting to varying local customer needs. Balancing company-wide policies with regional differences can be challenging, as can maintaining high team morale remotely. Effective communication, regular training sessions, and leveraging technology for collaboration help overcome these challenges, enabling managers to foster a unified service culture and drive regional performance.

What is the difference between Regional Customer Service Manager vs Customer Support Supervisor?

AspectRegional Customer Service ManagerCustomer Support Supervisor
CredentialsTypically requires experience in customer service, leadership skills, and sometimes a bachelor’s degree in business or related fieldUsually requires experience in customer support, strong communication skills, and sometimes a high school diploma or associate degree
Work EnvironmentOversees multiple customer service teams across regions, often in corporate offices or regional hubsManages customer support teams within a specific location or department, often in call centers or support centers
Employer & Industry UsageCommon in retail, telecommunications, and service industries with regional operationsFound in similar industries, focusing on day-to-day support team management

The Regional Customer Service Manager oversees multiple support teams across regions, focusing on strategy and performance, while the Customer Support Supervisor manages daily operations within a specific team. Both roles require customer service experience, but the manager position involves broader oversight and leadership responsibilities.

What cities are hiring for Regional Customer Service Manager jobs?

Cities with the most Regional Customer Service Manager job openings:

What states have the most Regional Customer Service Manager jobs?

States with the most job openings for Regional Customer Service Manager jobs include:

What are popular job titles related to Regional Customer Service Manager jobs?

For Regional Customer Service Manager jobs, the most frequently searched job titles are:

Regional Customer Service Manager jobs near you
Infographic showing various Regional Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Customer Service Manager

Ellijay, GA • On-site

All Ways Caring HomeCare
Outpatient Health Care • 51 - 200 employees
Learn more about All Ways Caring HomeCareexternal

$17 - $19/hr

Full-time

Retirement

Posted 8 days ago

Job description

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

  • Seeking a self-motivated professional with prior scheduling and management or supervisory experience
  • An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
  • A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
  • An experienced communicator and problem solver who is well-organized

What you will receive:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

Responsibilities

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks

Qualifications

What you will need:

  • Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver’s license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills