District Customer Service Manager Jobs (NOW HIRING)

Who we are and what we value:

ECMD is 100% employee owned with a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and integrity remain the fabric of our culture. ECMD's culture is rooted in small-town, rural, southern valueswe keep it real, honest, and down to earth.

ECMD partners with big-box retail and pro lumber yards customers nationwide to provide a world-class supply chain to builders, remodelers, finish carpenters, and consumers with the materials needed to complete simple projects to dream houses. By leveraging technology and the team's passion for its customers, ECMD has built a strategic integrated portfolio of 8 operating divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products, Clifton Moulding Co., Madison Lumber Company, and Falls City Lumber Company.

Job Duties & Responsibilities:

The District Service Manager is responsible for organizing, coordinating, and monitoring the activities of the Territory Service Representatives. The District Service Manager is also responsible for motivating and training Territory Service Representatives in such a way as to ensure that they reach established sales goals. The District Service Manager works with Reps and home improvement store associates to build and maintain a strong supplier-customer relationship in order to promote sales growth. This position requires daily travel involving the use of a company provided vehicle, therefore a good driving history is a must. A commitment to hard work, extended hours and meeting with the job's requirements in order to maintain customer satisfaction is an expectation for this position.

Essential Functions:

This position requires that the employee perform all essential duties as assigned by the Regional District Manager which shall include the following:

• Organizes, coordinates, motivates and monitors Territory Service Representatives' activities. Compiles, maintains, and submits reports and records such as overtime, vacation, sick leave, etc. to the Director of Field Operations.
• Initiates and implements plans of action for the growth of sales and service and works with the Director of Field Operations, Regional District Manager, and other office personnel to ensure that the highest level of service and sales are maintained.
• Works closely with the Territory Service Representatives on store resets and displays promoting and enforcing safety policies and procedures.
• Travels to customer locations, work sites, etc., to resolve any customer complaints.
• Conducts interviews alongside the Regional District Manager for vacant positions utilizing the job description as the basis for qualifications required to perform the Territory Service Representative function.
• Performs documented in store evaluations of assigned personnel and maintains this documentation to perform follow-up as well as lead towards positive results.
• Fills in for Territory Service Representatives during vacation, illness, training classes, or any occasion when the Territory Service Representatives cannot service his/her customers.
• Must be willing to travel extensively by company automobile and air. Also, must be willing and able to stay overnight when necessary. Work weekends, and holidays when necessary.
• Prospective candidates for this position must have a keen eye for merchandising and detail, self-motivated, willing to work a flexible schedule and thrive in an environment that requires working independently. Candidates must also be a strong leader that can supervise a team remotely.

Physical Demands:

• Requires ordinary conversation, hearing, and visual acuity.
• Bend, squat, kneel, twist and reach repetitively.
• Sit, stand, walk for prolonged periods, and move about the office and customer facilities as necessary.
• Repetitively lift and carry up to 75 pounds

Benefits:

• Company Car
• Company Fuel Card
• 10 paid holidays
• MyTime (Paid Time Off)
• Bereavement Leave
• Other benefits include access to medical, dental, vision, life and disability starting after 90 days
• 401k
• Employee Stock Ownership Plan (ESOP)